Hermes Phone Orders

[MetzFan]

I heard a while back that H was trying to attract younger customers. I can tell them this is NOT the way to get 20-somethings to shop H. People who are used to instant shopping gratification via their phones are not going to put up with this kind of nonsense. They will take their business elsewhere. It's all very well to have glitzy advertising to appeal to young people, but they want service, too! (As do we older folks.) OK, rant over.

 

[la Vie en Rose]

MetzFan
I agree. After finding out about the "no phone order from stores" policy, I was bemused to see that Hermes.com has a full page ad in today's US version of the Financial Times, featuring scarves. At least they had the minimal sense to feature scarves in colorways that are still available on the H.com website.

I heard a while back that H was trying to attract younger customers. I can tell them this is NOT the way to get 20-somethings to shop H. People who are used to instant shopping gratification via their phones are not going to put up with this kind of nonsense. They will take their business elsewhere. It's all very well to have glitzy advertising to appeal to young people, but they want service, too! (As do we older folks.) OK, rant over.

 

[la Vie en Rose]

ok, this is interesting. I just called a store, and the VERY helpful SA looked for the scarf I was searching for, in their inventory; they don't have it but she saw it at a few other stores so is going to call one of them and have it shipped to me. Let's not tell H.com that some stores are taking phone orders! Or maybe the message I got yesterday from h.com about no "store phone orders" just means they (h.com customer service) are no longer doing the looking for inventory in physical stores??? But it seems some of you are hearing that your SAs can't do the phone orders.

MetzFan
I agree. After finding out about the "no phone order from stores" policy, I was bemused to see that Hermes.com has a full page ad in today's US version of the Financial Times, featuring scarves. At least they had the minimal sense to feature scarves in colorways that are still available on the H.com website.

 

[bags_addicted]

Today I called the Hermes store in King of Prussia, PA. I told her I have been calling several stores to find a Kelly Sellier in any color for my mom.
I told her I'm from Houston, Texas. She immediately told me Oh you cannot order from us unless you are a resident of PA? What gives!!

I ordered scarves before over the telephone and when they don't have the one that I want in stock, they can have another store ship it for me. Is it a new rule I am not aware of????

I have read other people order Birkins/Kellys over the telephone, yes, they have a relationship with SAs mostly, but some don't. So tell me guys. Is it true???

 

[mayr]

I do think it's a new rule. When I was in london a couple of months ago, I told the SA that I wanted my name to be put down for a kelly but she told me that I can't since I am not a resident of London :weird:

 

[bags_addicted]

Hi Mayr:

O i see. now i feel better...i thought it was because i sounded like a newbie...which i am

sooooo..i have to hunt down my local Hermes boutique then. Hopefully they are nice. can only afford a lindsey or 35 kelly right now...

thanks!

I do think it's a new rule. When I was in london a couple of months ago, I told the SA that I wanted my name to be put down for a kelly but she told me that I can't since I am not a resident of London :weird:

 

[sbelle]

I shop with a SA at a boutique in a state I used to live in and no one has mentioned this to me. I just sent an email asking about this!!

 

[Cosmopolitan]

Yeah, there's another thread about this: http://forum.purseblog.com/hermes-shopping/new-policy-at-hermes-on-phone-orders-718621.html Was also discussed a bit in this thread: http://forum.purseblog.com/hermes/low-inventory-in-boutiques-700345-14.html

 

[sbelle]

I shop with a SA at a boutique in a state I used to live in and no one has mentioned this to me. I just sent an email asking about this!!

My SA said that because I am a pre-existing client at that boutique I can continue to do phone orders.

 

[Cosmopolitan]

My SA said that because I am a pre-existing client at that boutique I can continue to do phone orders.

Luckily it seems that many are handling it this way. Fingers crossed.

 

[bags_addicted]

Hi Cosmopolitan:

Thanks for checking it out. I guess you are not a newbie such as me.

I will keep looking then. All I want is either a Lindy in Blue Electric or Kelly 30 in Rogue Garanche. Love those colors.

Thanks!

Luckily it seems that many are handling it this way. Fingers crossed.

 

[bags_addicted]

Thanks Sbelle for confirming

I guess I have to crawl my way through first. First Lindy. Then Kelly

My SA said that because I am a pre-existing client at that boutique I can continue to do phone orders.

 

[bags_addicted]

ooo...you're so lucky

i'm jealous

ok, this is interesting. I just called a store, and the VERY helpful SA looked for the scarf I was searching for, in their inventory; they don't have it but she saw it at a few other stores so is going to call one of them and have it shipped to me. Let's not tell H.com that some stores are taking phone orders! Or maybe the message I got yesterday from h.com about no "store phone orders" just means they (h.com customer service) are no longer doing the looking for inventory in physical stores??? But it seems some of you are hearing that your SAs can't do the phone orders.

 

[Heatherlite]

Be patient, bags_addicted. We've all been there...it will pay off.

 

[raq30]

I used to call stores around december and some stores actually said that they only cater to their locals..But I guess i got lucky one day and they allowed me to do a phone order..