Please note that I am NOT supporting your boutique's behavior, but there is a reason (not an excuse). When H boutiques handle merchandise that isn't theirs, whether by holding an item that was paid for by phone, or handling a return that still technically belongs to the customer, they are actually in legal jeopardy should something happen to the item (I believe the legal principle involved is known as "bailment.") Now, I know this seems ridiculous--and, actually, it kind of is--but I would guess that somewhere, some time, someone sued Hermes for damage to merchandise that occurred under just such circumstances, and now H is so intensely litigation-shy that we are all paying the price. When these policies are being explained/enforced by the SAs I regularly work with, I can sense their embarrassment and I end up feeling sorry for them rather than annoyed. However, your SA's comment about the number of CDCs you have would have pushed me over the edge. . . IMO, THAT was inappropriate.
Hermes Phone Orders
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Please note that I am NOT supporting your boutique's behavior, but there is a reason (not an excuse). When H boutiques handle merchandise that isn't theirs, whether by holding an item that was paid for by phone, or handling a return that still technically belongs to the customer, they are actually in legal jeopardy should something happen to the item (I believe the legal principle involved is known as "bailment.") Now, I know this seems ridiculous--and, actually, it kind of is--but I would guess that somewhere, some time, someone sued Hermes for damage to merchandise that occurred under just such circumstances, and now H is so intensely litigation-shy that we are all paying the price. When these policies are being explained/enforced by the SAs I regularly work with, I can sense their embarrassment and I end up feeling sorry for them rather than annoyed. However, your SA's comment about the number of CDCs you have would have pushed me over the edge. . . IMO, THAT was inappropriate.
Wow, Thanks for the info. I never knew that. I know some clothing stores allow you to leave your return up from while you shop around but I guess the value of that clothing is chump change compared to the price of Hermes items.
I dont understand why they wont allow leather transfers for non B and K items between stores to local clientel, kind of like a give and take. I know you two are walk in/local customers at the same boutique so I dont see why they cant transfer a wallet from another store. Sparkle-that CDC comment was stupid, your SA should know better. It doesnt matter how many you already own, if you want another one they should be able to get it for you. You are spending your money on their stuff and providing them with their salary/commission. But I can see how the SA's these days are stuck between a rock and a hard place. Just one more thing for us to deal with.
You are absolutely right about the "bailment" issue. Who knows what scam artists do so I do get this and the girls who told me "no" were sweet about it. I think it was the straw with the CDC comment. If I were a spoiled 18 year old socialite and my auntie was scolding me, okay. But a sales person!! So, here I am being goofy and "hurt" upset, because I want to continue to have agreeable relationships in my life. DH says I am a goof, but he understands my need for "tranquility" and my H pieces make me so happy that this upsets the H order of things. I need to toughen up and get a little perspective I am sure. Off to bottle feed baby goats--that might do the trick
You are absolutely right about the "bailment" issue. Who knows what scam artists do so I do get this and the girls who told me "no" were sweet about it. I think it was the straw with the CDC comment. If I were a spoiled 18 year old socialite and my auntie was scolding me, okay. But a sales person!! So, here I am being goofy and "hurt" upset, because I want to continue to have agreeable relationships in my life. DH says I am a goof, but he understands my need for "tranquility" and my H pieces make me so happy that this upsets the H order of things. I need to toughen up and get a little perspective I am sure. Off to bottle feed baby goats--that might do the trick
^ Off-topic: I am very jealous!
I love baby goats!On-topic: The H buying experience should not be a stressful one, especially considering all of the hard-earned money that is forked over to procure these luxury items. Shopping is supposed to be a stress-reliever, not a stress-inducer.
I agree about shopping being a stress reliever in most instances, sans when you can't find what you are looking for and there's a deadline.
There is no excuse for rudeness. I certainly don't think you or are a goof about this. I doubt I would walk back in unless there was a profuse apology starting with a phone call. (I do think corporate needs to hear about SAs who are rude. There are other folks who are unemployed who would and could do the job in a professional manner.)
There is no excuse for rudeness. I certainly don't think you or are a goof about this. I doubt I would walk back in unless there was a profuse apology starting with a phone call. (I do think corporate needs to hear about SAs who are rude. There are other folks who are unemployed who would and could do the job in a professional manner.)
^ Off-topic: I am very jealous!
On-topic: The H buying experience should not be a stressful one, especially considering all of the hard-earned money that is forked over to procure these luxury items. Shopping is supposed to be a stress-reliever, not a stress-inducer.
ITA, and I hate shopping in general ~ just want to get in and get out! But it should at least be a pleasant experience and not demeaning in the least.
Here's a new twist. I live in the Caribbean, so supposedly no shipping outside US. BUT, I got an email from my SA yesterday evening that my CDC in crocus w/GHW arrived. I called her today to see how we would handle shipping outside US given the new policy. No problem. My SA said that the policy is directed towards deterring resellers. Hermes will now look at a client's buying (Birkins and Kellys) and shipping history and will determine whether to authorize shipping outside the state or US. She said they are basically targeting buyers of great amounts of Birkins and Kellys that are then shipped to different addresses. So, I should expect my CDC by next week and my Kelly Danse by the summer.
Update: Got an email from my SA and my CDC is shipping out tomorrow. So it appears there is light at the end of the tunnel for everyone.
It arrived! Keep your hopes up.
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I know for fact they are limiting store transfers, even for long term clients. But it seems they will still ship anything in stock for a long standing customer.
I also know that birkin and kelly limits are being (changed) or more greatly (enforced) for the time being.
However, I am excited in thinking that maybe these policies WILL curtail resellers a bit and that will allow walk in customers and tourists etc. to be more able to get a bag.
I definitely understand how if you don't live near a boutique the no phone order policy would stink though.
I certainly feel for you if you are hundreds of miles from a store...
Just my two cents.
I also know that birkin and kelly limits are being (changed) or more greatly (enforced) for the time being.
However, I am excited in thinking that maybe these policies WILL curtail resellers a bit and that will allow walk in customers and tourists etc. to be more able to get a bag.
I definitely understand how if you don't live near a boutique the no phone order policy would stink though.
I certainly feel for you if you are hundreds of miles from a store...
Just my two cents.
I agree with this. I am seeing more inventory IN THE STORES, and the phones are not ringing as much. I found the SAs on the phone all the time and bags being brought out while they were on the phone describing the bags on the phone while people in the stores were not getting attention. Perhaps this is going to help customer service in the stores.
It is sad for the SAs who had high sales to their out of state clients, and it is also sad for the USA clients in say Kansas or Oklahoma or Iowa who are nowhere near a Hermes Boutique. I think the Hermes USA website is designed to address some of this issue.
Honestly the last few trips to USA H Boutiques have been more pleasant and there is more inventory to actually see~and in fact more in the "back" to be offered.
It reminds me now of a few year ago when it wasn't so frantic in the USA stores.
Was just at Hermes FSH~now THAT was frantic. YIKES.
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sparkle~You are absolutely right about the "bailment" issue. Who knows what scam artists do so I do get this and the girls who told me "no" were sweet about it. I think it was the straw with the CDC comment. If I were a spoiled 18 year old socialite and my auntie was scolding me, okay. But a sales person!! So, here I am being goofy and "hurt" upset, because I want to continue to have agreeable relationships in my life. DH says I am a goof, but he understands my need for "tranquility" and my H pieces make me so happy that this upsets the H order of things. I need to toughen up and get a little perspective I am sure. Off to bottle feed baby goats--that might do the trick
I actually changed SAs after a comment was made I found inappropiate. Something to the effect that I should let her choose H RTW and scarves for me because she had the taste and I had the money~
This was years ago but I never forgot it and I am sure it was meant in a nice way or even to be funny but I found it offensive, as I find the CDC comment to you offensive. Who is she to say if you have 100 CDCs? Hermes makes them to sell them. Perhaps you collect them. Would have been nice to have a pithy comeback~but I can never think of a brilliant thing to say in such a situation until about a month later.
So my dear, don't let her diminish your joy. If you love CDCs~collect away~perhaps you can find a SA who shares your passion and watches out for those CDCs you still would like to have.
I am happy to hear yor store experience was better than usual. I hope to say the same next week too. If not I will definitely be disappointed.
I must say the H.com site is not appealing to me. I am not interested in purchasing many items on that site, they don't carry things which are my taste.
But thanks TT for the update.
Its hopeful to know that things are looking better in the stores.
TT, she had the taste and you had the money! I am not sure what I would have done, that's how shocked I would be with that statement from a SA. I think the world would come to full stop for just about a nano second. Good decision on your part to change to a new SA.
Just how frantic was FSH? My BFF will be there during the next few days, and I am sure it will be crazy!