I was in NYC 1.5 weeks prior to Sandy and visited both Wall Street since I was staying in that vicinity. I also tripped up to Madison and found the staff there more knowledgeable and helpful. The young guy at Wall told me they had no twillies and after chatting for a while, he took me over and pulled out 2. What kind of hell is that? Some things are better left alone, ya know. He said the Graff twilly was out last year even when I said the 90 was last year but there is a Graff twilly. Maybe my brain hiccupped and I lost track of time. Definitely a ying/yan experience from one store to the other, and I understand it is the luck of the draw with SAs as far as their experience/knowledge is concerned.