I’m not a big pre-spender and only buy select non-leather goods when I see something I really like.
IMO, you should only buy items you love. Full stop.
Is this recent ghosting from my SA signaling that they no longer want to work with me?
Agree with
@cravin. SAs get hundreds of texts. I would not take it personally bc corporate doesn’t give them time to answer. They have to juggle a minute here and there, and corporate specifically wants them to prioritize walk ins and in store clients. Having said that, an SA may not prioritize a client who is only interested in her list and is likely not to spend otherwise. There are lots of clients who are happy to explore and buy new things.
Or that my pre-spend is too low?
The fact that you don’t get a text back is not directly correlated to your prespend. However, if an SA were to do triage on a huge block of texts, he might pick ones from long standing clients with solid, if not guaranteed spend, who do not ask for items he has to go find. I do however agree with
@momoc that your prespend is too low (Relative to others). Your offers are not dependent on your SA alone. Your SA cannot offer you a bag unless he himself is approved for it. And, your SA may not be able to convince his SM that you are the best person for x bag.
Sometimes I reach out with requests for items I’m interested in (not handbags) and want to come into the store to buy but most of the time those messages get ignored too.
This issue has been discussed extensively by many of us, but your SA most likely doesn’t have time to address (or to run back and check) a laundry list of items via text. Even if the SA took the time to respond, they cannot hold items,
so they will not be able to wait for you to come in. And, even if you do a charge send, an SM may well prefer those items to go to an in store client who might be coaxed to buying other items too. As others have recommended, a lower maintenance method is simply to ask for an appt. If that garners no response, simply call Hermes concierge and ask if they can book the appt.
ETA: an SA may also ignore a text if he knows an item is not in the store.
Not sure if $1-2k items (shoes, jewelry) just aren’t worth their time?
Sadly, with the amount of clients at Madison, I agree with you. Of course, there are times when I buy nothing or 1-2K USD items, but for the most part, I try to combine my purchases bc it is more convenient for both my SA and for me. IMO, based on conversations I have had with a number of SAs, shoes tend to take up enormous amounts of time for relatively small payout. They also run the risk of returns. Even so, Madison sells an enormous amount of shoes, so they are important to the bottom line. There are many clients however who buy shoes as an add on to RTW or other categories.
In addition, it is difficult for an SA who doesn’t work in shoes to source popular models and sizes. This is bc the Shoe SAs are the first to see new arrivals and can grab them for their top clients. To put it another way, my SAs know my taste quite well and structure my offers accordingly. In 2023, I was offered 2 25 QB (one quadrille 25B and one padded 25K) from Madison and two QB from FSH (25B Togo and 30B special toile) but neither Madison nor FSH could find the specific chypres I wanted in my size. I gave up and bought Birkenstocks. lol.
