Oh. Madison is no different than any other US store. Each SA will be given a certain number of SO slots. She will come up with a list of clients she would like to offer it to and present the names and profiles to the SM. The SM will approve or deny and then, assuming approval, the SA will contact the client to come in for an appointment to make selections. Some SAs promise spots to clients a couple of seasons in advance, some work more spur of the moment. Other than continuing to spend money, there’s not much you can do to “make it happen”.