Hermes in Melbourne, AUS

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#1,111
cocaman said:
Hi all,

I have been a regular at Chaddy with a SA, and she had resigned. Decided to go with this new SA who is someone of a senior position.

Bought approximately $10k plus worth of goods so far and I have not been offered any bags in the store.

For regular items, I have tried asking for availability and was told that there’s no stock and there’s nothing she could do.

what would you guys do? I’m on the verge of writing a formal complaint not because there’s no bags being offered , but I’m not expecting a “buy and go” service from a luxury store. I’m not looking for personalised service either but I would expect at least a follow up or a recommendation of another design if such stock isn’t available.

what would you guys do? Also, is there such a thing as “stock team” or just an excuse by the SA? :smile:
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If I may know, how long have you been shopping with this SA?
Have you request any particular bag or being vague with your request?
The stock is low at the moment. I am in Sydney and when I was at the store not even a calvi was available to purchase.
According to the senior SA, there is leather shortage. I prefer to believe her and keep my sanity while waiting some of my requested items.
 
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#1,112
About a year with the SA who resigned and a couple of months with this senior SA. I did express bags which I would like to purchase and was noted in the “wish list”.

She did mention that there was a shipment coming through in late Jan 2022 and could potentially get a Lindy for me, but to no avail. Only thing I saw was online posts by others posting their bags from Chaddy..

$10k may not be much but zero bags offered for a non quota bag is ridiculous. Imagine seeing walk ins with no history getting non quota bags - frustrating tbh
 
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#1,113
cocaman said:
About a year with the SA who resigned and a couple of months with this senior SA. I did express bags which I would like to purchase and was noted in the “wish list”.

She did mention that there was a shipment coming through in late Jan 2022 and could potentially get a Lindy for me, but to no avail. Only thing I saw was online posts by others posting their bags from Chaddy..

$10k may not be much but zero bags offered for a non quota bag is ridiculous. Imagine seeing walk ins with no history getting non quota bags - frustrating tbh
Click to expand...
Please do not compare your journey with others it can drive you insane.
I am also waiting for lindy for almost a year. But I am very particular and during my waiting I got my quota bag.
If you haven't got the (quota) bag yet, the hardest part is waiting to get our request been fulfilled because during that time we are still building our trust as well.
Do not mentioned why this so and so get the bag and I dont.. This will only get you on the bad side of your SA.
You can mention casually or jokingly about the bag that you are waiting for. Your SA probably is working hard to secure this bag for you.
And as you mentioned your new SA is in senior position, she probably has an extensive clients which some of them may after the same bag.
So patient is virtue here.
I hope you get you bag soon
 
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#1,114
ellevan said:
Hi everyone!! I have put a Constance bag on my wishlist via an SA in the Collins Street store, however, she seemed a bit disinterested in me and I'm not sure if she really liked me.

Does anyone have any good SAs they could give me the details for? Or is the Chadstone store better? I would really love a Constance bag as my every day bag and I'm really not sure how much I have to spend to get one or if they are really rare. Thanks all xo
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As far as i know constance is even rarer than Birkins/kellys
Especially constance 18.

Requires for sure good spend to get.
 
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#1,116
Hi all,
Can I please check - if the receipt doesn't have my name/address on it, does it mean my SA didn't put the purchase under my profile? Or is this normal and it's still recorded in the system? I have made a few purchases in the last 1.5 years and all my previous receipts have my details on them.

Thank you!
 
#1,117
luxnewbie86 said:
Hi all,
Can I please check - if the receipt doesn't have my name/address on it, does it mean my SA didn't put the purchase under my profile? Or is this normal and it's still recorded in the system? I have made a few purchases in the last 1.5 years and all my previous receipts have my details on them.

Thank you!
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Never had this happen...even online purchases has your details...give the store a call to find out...best to get the answer from them :tup:
 
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#1,119
I have been shopping at the Chadstone boutique for 6 months now. My SA is really lovely. We get along really well. I have already gotten a Picotin 18. I am waiting for my Kelly 25.

How much had everyone spent for a Kelly 25?

I am thinking $20,000 seems about right.
 
#1,121
cocaman said:
About a year with the SA who resigned and a couple of months with this senior SA. I did express bags which I would like to purchase and was noted in the “wish list”.

She did mention that there was a shipment coming through in late Jan 2022 and could potentially get a Lindy for me, but to no avail. Only thing I saw was online posts by others posting their bags from Chaddy..

$10k may not be much but zero bags offered for a non quota bag is ridiculous. Imagine seeing walk ins with no history getting non quota bags - frustrating tbh
Click to expand...

I spent $6000 and I was offered a Lindy, Mini Lindy or Picotin by my SA. I chose the Picotin 18.

To spend $10,000 and not get offered a non quota bag isn't great. I think a lot depends on your SA.
 
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#1,122
sophievienna said:
I spent $6000 and I was offered a Lindy, Mini Lindy or Picotin by my SA. I chose the Picotin 18.

To spend $10,000 and not get offered a non quota bag isn't great. I think a lot depends on your SA.
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It also really depends on colour of the bag you are after. I’ve got a NoirGHW Kelly To Go from my lovely SA on my second visit (just by pure luck it was available that day) and have a few other NoirGHW non quota bags on my wishlist but got told they are very hard to come by. My SA told me multiple times to widen my options :-s. She also said my profile is good enough already (I’m also waiting for a k25), just need to be patient for the right bag to arrive especially with the current bag shortage situation. She knows i wont go for other colours not on my wishlist though as i’ve returned items before just because the colour wouldn’t work with my wardrobe so she’s no longer mention those with me unless i especially asked eg blue brume:heart:
 
#1,123
Db1230 said:
It also really depends on colour of the bag you are after. I’ve got a NoirGHW Kelly To Go from my lovely SA on my second visit (just by pure luck it was available that day) and have a few other NoirGHW non quota bags on my wishlist but got told they are very hard to come by. My SA told me multiple times to widen my options :-s. She also said my profile is good enough already (I’m also waiting for a k25), just need to be patient for the right bag to arrive especially with the current bag shortage situation. She knows i wont go for other colours not on my wishlist though as i’ve returned items before just because the colour wouldn’t work with my wardrobe so she’s no longer mention those with me unless i especially asked eg blue brume:heart:
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Yes, of course. I only meant that I was given these options once I spent $6000. It does depend on what colours are available.

I thought cocaman said they weren't offered any bags after a $10000 spend?
 
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#1,124
sophievienna said:
I have been shopping at the Chadstone boutique for 6 months now. My SA is really lovely. We get along really well. I have already gotten a Picotin 18. I am waiting for my Kelly 25.

How much had everyone spent for a Kelly 25?

I am thinking $20,000 seems about right.
Click to expand...

It's much more competitive these days. Depending on colour/specs, could be a while away still.
 
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