Hermès in Italy

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#47
Hi there, I am travelling at the moment. Are the boutiques at Florence and Bologna appointment only or do the serve walk ins as well? Is there a relevant waiting time (do I need to find something to do for DH meanwhile?)?
I am only interested in silk, not bags.
 
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#48
HoneyLocks said:
Hi there, I am travelling at the moment. Are the boutiques at Florence and Bologna appointment only or do the serve walk ins as well? Is there a relevant waiting time (do I need to find something to do for DH meanwhile?)?
I am only interested in silk, not bags.
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Florence was walk-in with zero to short wait (went a couple of times last month); however stock was next to nothing. certainly no bags, but even shoes, belts and other accessories were limited in sizes and colors.
 
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#49
HoneyLocks said:
Hi there, I am travelling at the moment. Are the boutiques at Florence and Bologna appointment only or do the serve walk ins as well? Is there a relevant waiting time (do I need to find something to do for DH meanwhile?)?
I am only interested in silk, not bags.
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Frankly, Bologna is the worst H boutique I have visited in Europe. The merchandising was a mess and the SAs were beyond indifferent, ”The display bags are not for sale and we have no other bags.”
 
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#50
Dreaming Big said:
Frankly, Bologna is the worst H boutique I have visited in Europe. The merchandising was a mess and the SAs were beyond indifferent, ”The display bags are not for sale and we have no other bags.”
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Had the same experience. I wanted to buy a calvi duo and it was set aside while I browsed. I asked to see a herbag. The SA had to ask a senior SA for the key to the display case. After looking me up and down, the senior SA said the bag couldn’t be touched as it was reserved. I told the junior SA sorry then left. I felt sorry for the jr SA as she was so nice but she had a jerk for a colleague.
 
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#51
BVBookshop said:
Had the same experience. I wanted to buy a calvi duo and it was set aside while I browsed. I asked to see a herbag. The SA had to ask a senior SA for the key to the display case. After looking me up and down, the senior SA said the bag couldn’t be touched as it was reserved. I told the junior SA sorry then left. I felt sorry for the jr SA as she was so nice but she had a jerk for a colleague.
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So, not worth a detour in the way home as I will look like a shipwreck after 2 weeks of hiking.
 
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#54
Touring Italy in October for my birthday for 2 weeks and just realized that fashion week is still ongoing when I get there. What are the chances I might be able to get a nonQB bag like Evelyne or a Picotin? :crybaby:
 
#55
slide said:
Touring Italy in October for my birthday for 2 weeks and just realized that fashion week is still ongoing when I get there. What are the chances I might be able to get a nonQB bag like Evelyne or a Picotin? :crybaby:
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You just have to ask. In H, there's always a 50/50 chance. But if the SA/SM really likes you and you have a good rapport with them-then it becomes a 100% chance!
 
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#56
a_b_c said:
Florence was walk-in with zero to short wait (went a couple of times last month); however stock was next to nothing. certainly no bags, but even shoes, belts and other accessories were limited in sizes and colors.
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Hi, I am back from traveling. Visiting the boutique in Firenze was really bad: during the short time I waited to be served I could already look at the displayed scarves (several I wanted to check out), then a nice SA approached me, we instantly had good chemistry, she let me rummage through the scarf drawers and try the ones I was interested in, she was great help when I was undecided about which CW suited me better. She knew the merch really well, knew about artists and designs of past seasons. I got three silks, she gave me her card and told me to ask for her again at my next visit.
So, what was so bad about this experience? She was my favorite SA I ever met, but it takes me 10 to 12 hours to get there :crybaby:
 
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#57
Hope this is helpful for tourist visiting Rome boutique. I just came back from Rome and was able to get a Picotin 18 beton GHW by walking in. I bought some scarves together with the bag and have no profile/purchase history with Hermes Italy. I came in with a list of scarves and shoes that I wanted to buy and showed her the photos (I wasn’t just browsing around as I already did my homework before maybe that’s the trick). She went and came back with 2 available items. I then asked if it’s possible to get a bag and she asked me what I wanted. I told her picotin/mini Evelyn neutral colour and she went in again and came out a with a big box. Brought me to a secret room to show me the bag lol. Paid and she gave me her number and said she will check again tomorrow if any of my scarves are available. I texted her the next day and she told me 2 more scarves are available. I came to pick it up and reckon we already build a relationship so can broach the BKC topic lol. She told me it’s only for locals on wishlist basis. She then offered me a bolide normal size but I told her I’m only looking for mini or small. Paid for the scarves and return to my home country very happy
 
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#58
dcaw17 said:
Hope this is helpful for tourist visiting Rome boutique. I just came back from Rome and was able to get a Picotin 18 beton GHW by walking in. I bought some scarves together with the bag and have no profile/purchase history with Hermes Italy. I came in with a list of scarves and shoes that I wanted to buy and showed her the photos (I wasn’t just browsing around as I already did my homework before maybe that’s the trick). She went and came back with 2 available items. I then asked if it’s possible to get a bag and she asked me what I wanted. I told her picotin/mini Evelyn neutral colour and she went in again and came out a with a big box. Brought me to a secret room to show me the bag lol. Paid and she gave me her number and said she will check again tomorrow if any of my scarves are available. I texted her the next day and she told me 2 more scarves are available. I came to pick it up and reckon we already build a relationship so can broach the BKC topic lol. She told me it’s only for locals on wishlist basis. She then offered me a bolide normal size but I told her I’m only looking for mini or small. Paid for the scarves and return to my home country very happy
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That I great. I am going there tomorrow. Can you share her information?
I went to the Capri and Naples boutiques and the stock was low.
Thanks,
Paola
 
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#59
Was at the Rome boutique, horrible experience. Waited 1 hour in the line, once I entered waited another 30 minutes and they had nothing. Don’t waste you time. I got better service at the boutique in the airport.
 
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#60
Paola1976 said:
Was at the Rome boutique, horrible experience. Waited 1 hour in the line, once I entered waited another 30 minutes and they had nothing. Don’t waste you time. I got better service at the boutique in the airport.
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That is too bad you had such a terrible experience. It really is hit or miss depending on when you decide to visit each boutique. I had the Opposite experience visiting Rome on a weekday morning, no lines, helpful service and found a couple of items I’d been looking for, as Well as my friend (who got a bag). There is no rhyme or reason.
 
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