Waikiki - I stopped by on a Sunday and had a great experience. First day I lined up for 30 min and matched up with a warm SA. He showed me everything in the store and asked me what bags I wanted. I wanted a crossbody bag. I bought a few things and left. The next day he texted me to come down. As soon as I arrived, he happily showed me the bag he reserved under my name. We went to a private area and opened up a nata ghw mini halzan. it was gorgeous but I declined since my lifestyle is too active for a white bag. I think he was disappointed I didn’t take it as he knows bags are hard to come by, especially for a new walk-in. I thanked him for the good experience and got a few more things to take home. So the wonderful thing is I have his contact so I just text him for an appointment. Unfortunately I didn’t time my visit right as there weren’t many shipments. There are more tourists now too. My SA did try to show me a kelly 25 man’s clutch and rodeo charm just to “help”- I think he really wished he could get me something special. I will return to see him again in future trips!
Ala Moana- my husband decided to try the H store for me by himself. First day he went, the SA said sorry no bags. My husband asked for her business card. Next day he texted her. She said promptly I have one black evelyne 29. He went and got it. Viola! What a wonderful time at both stores.
So get a business card, be respectful, visit on multiple days, text the SA around 10am. Buying other things helps if you are new, but not required. Hope this helps you!