I made my first attempt at Waikiki store, after 45 minute wait, I left. I didn’t even try at Ala Moana.
On my last afternoon/evening Friday, I walked over to H (seeing no line), and there was a sign to enter from the inside of the mall (maybe to help customers wait in the shade)? After about 10 minutes waiting, I was matched with an SA, we briefly chatted downstairs about what I was looking for.
My SA was polite but not my BFF, fine, challenge accepted.
I replied to her that I was hoping to pick up something to remind me of the trip, a SLG, or a bag, (yes folks, I went there and asked VERY NICELY) about pochettes and she nearly laughed at my face. I laughed with her, and kind of shrugged my arms and said a girls gotta try her luck! She showed me few SLGs: bearn compact (I have in other colors), a key chain wallet - which I am second guessing I should’ve got (but I have no keys). And a Bearn compact wallet (color and leather was exact to my Constance compact). I asked about rodeo and or Pegasus and she said she had (I forgot the name) zebra, which I wasn’t interested in. Then I asked maybe a picotine in Nata, she said no bags.
I asked her if we can go upstairs to look at shoes and maybe some RTW. We walked up to the third floor, tried on 3 pairs of shoes and quickly agreed to all, also squeezed my chunky Chunk-self in a black cardigan (I already had the same cardigan in gray and really enjoyed it). By the time I selected all of my items, she was much more friendly, asking me about how long I’m staying, and I told her it’s my last night, she wished I can come back the next day, since she knew they received some shipments. I thanked her for letting me know, but maybe next time, and asked her to ship my items back home so I don’t have to travel back with them.
Now I can take the experience negatively but in all honesty, I’d like to look on the positive side. Stranger walked in, asked to see high in demand items that they can’t even satisfy their local clients, but within short period of time, we communicated to each other that I’m a client worth investing her effort, with a pretty good history of buying items in my sizes, with interest in expanding my home collection.
Honestly, I think I’d like to work with the same SA next time when I’m back in Hawaii, but I’ll def be giving my home SA a text first to send her my wish list items.