Hermes.com ISSUES & SOLUTIONS

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#3,320
Please keep your mind and posts on the topic of this thread - hermes.com only.

Please use the ignore function if a member's posts grate on you, or report if they offend which breaks our rules. You do not have to deal with rude or inflammatory comments yourself.

No buying, selling or soliciting is allowed on the forum

TPF welcomes members from all over the world, some of those are fashion and media professionals but they are NOT permitted to use tPF to promote their businesses, services or products within their posts. Use sigs only.

Please post web finds (including h.com's) here: Post Ebay/Web Hermes Finds

Happy online shopping
 
  • Like
  • Thanks
Reactions: Crapples, xspark, RaspberryJam and 9 others
#1,306
Baebae807 said:
I checked out and paid! Then they called and said they dont have it!
Click to expand...

So sorry to hear about your experience! I ordered some lovely things off the EU site during our lock down, but through daily stalking, I noticed how glitchy the website is. Plus, after receiving a bunch of items flawlessly, I then had some minor items cancelled which was annoying enough to turn me off. Now, I restrain myself from daily checking bc I know how crushing it would be to be so excited about a big purchase only to have it cancelled. Now I am at the mercy of my local store. :)

Wish there was some way to see the entire H catalog of items....

I have to remind myself luxury brands have their strengths and technology isn’t one of them. :( It seems to be all about the leather and in-store experience.
 
  • Like
Reactions: sweetlikechocolate and Baebae807
#1,308
LVinCali said:
So sorry to hear about your experience! I ordered some lovely things off the EU site during our lock down, but through daily stalking, I noticed how glitchy the website is. Plus, after receiving a bunch of items flawlessly, I then had some minor items cancelled which was annoying enough to turn me off. Now, I restrain myself from daily checking bc I know how crushing it would be to be so excited about a big purchase only to have it cancelled. Now I am at the mercy of my local store. :smile:

Wish there was some way to see the entire H catalog of items....

I have to remind myself luxury brands have their strengths and technology isn’t one of them. :sad: It seems to be all about the leather and in-store experience.
Click to expand...
for a billion dollar company tho. Their website is very poorly made. and yes the daily checking is getting compulsive for me! I need to really get a detox from hermes.com
 
  • Like
Reactions: Hermeslover2021
#1,309
Baebae807 said:
for a billion dollar company tho. Their website is very poorly made. and yes the daily checking is getting compulsive for me! I need to really get a detox from hermes.com
Click to expand...

Agree. But their margins are so massive, they can afford to be sloppy. And we are such suckers for the pain!

I’m married to a tech nerd who did a fair amount of time in Silicon Valley. One of the mega French luxe conglomerates reached out to him and (much much much to my chagrin) he did not even give it second glance. I am sure my constant moaning complaining about luxury websites (or lack there of, looking at you Goyard) didn’t help. Just saying it’s not the typical engineer’s dream to work on a fashion website (dear fabulous engineers- prove me wrong!).
 
#1,310
LVinCali said:
Agree. But their margins are so massive, they can afford to be sloppy. And we are such suckers for the pain!

I’m married to a tech nerd who did a fair amount of time in Silicon Valley. One of the mega French luxe conglomerates reached out to him and (much much much to my chagrin) he did not even give it second glance. I am sure my constant moaning complaining about luxury websites (or lack there of, looking at you Goyard) didn’t help. Just saying it’s not the typical engineer’s dream to work on a fashion website (dear fabulous engineers- prove me wrong!).
Click to expand...

As a software engineer myself, I really, really want to give the engineering team a talking to -- buuuttt, it could also not be just them. Occasionally we have non-tech people who accidentally upload things that are actually not available and it does take a while to roll back. Another thing is that management may not also put technology first -- I had a friend who worked at another designer -ahem- Pr*d* -ahem- a few years ago and he told me his manager knew nothing about technology and would practice krav **** on him (wtf?!). Engineering teams do tend to be under immense pressure to deliver not just the website but also internal systems, and most of the time, stakeholders are finicky and think engineering is just tippy-tapping on keyboards. With all that said, fashion sites do secretly have a bad rep in the engineering industry, so a lot of us are a bit hesitant about them haha
 
  • Like
Reactions: GreenBagsOnly
#1,311
jacyh said:
As a software engineer myself, I really, really want to give the engineering team a talking to -- buuuttt, it could also not be just them. Occasionally we have non-tech people who accidentally upload things that are actually not available and it does take a while to roll back. Another thing is that management may not also put technology first -- I had a friend who worked at another designer -ahem- Pr*d* -ahem- a few years ago and he told me his manager knew nothing about technology and would practice krav **** on him (wtf?!). Engineering teams do tend to be under immense pressure to deliver not just the website but also internal systems, and most of the time, stakeholders are finicky and think engineering is just tippy-tapping on keyboards. With all that said, fashion sites do secretly have a bad rep in the engineering industry, so a lot of us are a bit hesitant about them haha
Click to expand...

Thank you, my husband is the typical t-shirt/hoodie wearing computer engineer, so it is really nice to get the perspective from an engineer who does respect the fashion industry as well. :) People actually have the ability to upload unavailable items explains A LOT.

If I can give my 2 cents, I occasionally frequent/surf/buy from Gucci.com and it has always been flawless.
 
#1,312
LVinCali said:
Thank you, my husband is the typical t-shirt/hoodie wearing computer engineer, so it is really nice to get the perspective from an engineer who does respect the fashion industry as well. :smile: People actually have the ability to upload unavailable items explains A LOT.

If I can give my 2 cents, I occasionally frequent/surf/buy from Gucci.com and it has always been flawless.
Click to expand...

It could be one of the reasons, and I can go on and on about many other reasons— haha! The bottom line is, there definitely is a flaw in their pipeline, and I honestly wonder if they have proper user experience testing in place or if their testers are also customers (which is a bit difficult knowing how expensive Hermes is)
 
  • Like
Reactions: GreenBagsOnly
#1,313
sweetlikechocolate said:
I need some info.
I have had my last two online orders cancelled and the email didn't say why.

Is there a purchase limit?
A limit for SLGs?
A limit on the number of orders in a time period?

I tried reading the terms and conditions online but they weren't very specific.
Click to expand...

Can anyone help with info on this. I really want to get the items but don't want to risk the order being cancelled for a 3rd time.
 
#1,315
sweetlikechocolate said:
Can anyone help with info on this. I really want to get the items but don't want to risk the order being cancelled for a 3rd time.
Click to expand...

Yes there is a purchase limit for Hermes.com on number of bags and certain SLGs at least. But I’m not sure what that number is ... and I don’t think it’s been officially posted by Hermes anywhere. However they indeed exist. Maybe call and ask CS to see if that’s the case?

ETA: might also vary between countries and the best I can remember is something like 2-3 bags per year but again not sure. I think calling your Hermes.com number is the best option. Would love to hear your update if you do that & find out the specifics!
 
  • Like
Reactions: sweetlikechocolate
#1,316
momoc said:
Yes there is a purchase limit for Hermes.com on number of bags and certain SLGs at least. But I’m not sure what that number is ... and I don’t think it’s been officially posted by Hermes anywhere. However they indeed exist. Maybe call and ask CS to see if that’s the case?

ETA: might also vary between countries and the best I can remember is something like 2-3 bags per year but again not sure. I think calling your Hermes.com number is the best option. Would love to hear your update if you do that & find out the specifics!
Click to expand...

I ordered two Herbags from the UK site in the last month and someone from the website team called to make sure I was aware that I had reached the two bags from the website limit for the current semester before they shipped them and that I wouldn't be able to purchase any more until July this year. So I think it's two bags every six months. Not sure about SLGs
 
  • Like
Reactions: sweetlikechocolate and momoc
#1,317
IsobelE said:
I ordered two Herbags from the UK site in the last month and someone from the website team called to make sure I was aware that I had reached the two bags from the website limit for the current semester before they shipped them and that I wouldn't be able to purchase any more until July this year. So I think it's two bags every six months. Not sure about SLGs
Click to expand...

How did you manage to get 2 Herbags?! :amazed: I can never get one on UK site, like gold dust!
 
#1,318
IsobelE said:
I ordered two Herbags from the UK site in the last month and someone from the website team called to make sure I was aware that I had reached the two bags from the website limit for the current semester before they shipped them and that I wouldn't be able to purchase any more until July this year. So I think it's two bags every six months. Not sure about SLGs
Click to expand...

Out of interest, what colour were your Herbags?
 
#1,319
Usually I Have no troubles ordering from Hermes.com, but this time around has been a bit of a headache. I ordered something in beginning of May, and it finally got shipped out last Tuesday to be delivered yesterday. My delivery date now says pending, and it looks like its going back to NY. I’m in CA. Not really sure what happened...the package made it all the way out here to Sacramento and now its going to NY. Ugh , super annoying and disappointed. Has this happened to anyone?
 
#1,320
Mrs Doan said:
Usually I Have no troubles ordering from Hermes.com, but this time around has been a bit of a headache. I ordered something in beginning of May, and it finally got shipped out last Tuesday to be delivered yesterday. My delivery date now says pending, and it looks like its going back to NY. I’m in CA. Not really sure what happened...the package made it all the way out here to Sacramento and now its going to NY. Ugh , super annoying and disappointed. Has this happened to anyone?
Click to expand...
Sorry to hear this - I completely understand the frustration. I also ordered something in early May and just received it yesterday and it seemed like such a long time! (I'm also in CA). It seems strange that it's in CA and now it's going back to NY. Have you tried calling the shipping company (Fedex/UPS/etc) directly?
 
You must log in or register to reply here.
Top