Hermes.com ISSUES & SOLUTIONS

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#3,320
Please keep your mind and posts on the topic of this thread - hermes.com only.

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#1,337
Does anyone know how long a hermes Semester is?
And how long you have to wait before you can purchase from the website?
I'm trying to work out what the limit is for online orders. I haven't been able to find this info anywhere even after searching.
 
#1,338
I’m glad the size I needed in the Oran sandal came back in stock and I was able to order. I was starting to think I wouldn’t be able to get them at all since they totally removed the size from the webpage instead of just greying it out and making it unselectable.
 
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#1,339
I am on the hunt for a Herbag 31...a few times in the last few weeks I have seen one on the US website. Tonight, one showed up for awhile with a "Oops ! The selected object is not available." I still continued to stalk it and around 10 pm ET, it showed the name of the actual color of the bag (which it hadn't before that point), and I was able to place in cart...but not able to buy :(((( So this brings me to a theory...

I thought the bag had just already been out of stock when I first saw it...but maybe Hermes puts things they are about to restock on their website as unavailable and then eventually make them AVAILABLE!!! Could this be a crack into the impossible to navigate Hermes website??......or does the website continue to completely just not make any sort of sense?!
 
#1,340
cdeschamps9333 said:
I am on the hunt for a Herbag 31...a few times in the last few weeks I have seen one on the US website. Tonight, one showed up for awhile with a "Oops ! The selected object is not available." I still continued to stalk it and around 10 pm ET, it showed the name of the actual color of the bag (which it hadn't before that point), and I was able to place in cart...but not able to buy :sad:((( So this brings me to a theory...

I thought the bag had just already been out of stock when I first saw it...but maybe Hermes puts things they are about to restock on their website as unavailable and then eventually make them AVAILABLE!!! Could this be a crack into the impossible to navigate Hermes website??......or does the website continue to completely just not make any sort of sense?!
Click to expand...
Honestly, the website just sucks. Sometimes new items go to a 404 error for days. Other times they are available but sell out immediately and then are listed but out of stock for hours until they randomly disappear. Sometimes someone will post an item as available here and I’ll use the H.com search to look for it with zero results but if I click the link from the tpf post, it works. It’s all just a frustrating mess!
 
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#1,341
So annoying...starting to think maybe I need to take a road trip to a boutique to get this purse! (and some other things that I haven't been able to get on the website...have had 3 orders cancelled now!) I think King of Prussia and the NYC stores are the closest to me...Toronto is super close but the border will be closed for awhile...
 
#1,342
Winter’sJoy said:
I’m glad the size I needed in the Oran sandal came back in stock and I was able to order. I was starting to think I wouldn’t be able to get them at all since they totally removed the size from the webpage instead of just greying it out and making it unselectable.
Click to expand...
Can you please share how long you waited until it became in stock again? The same thing happened to me :( and i was looking at the white basic color for Oran. A week or 2 ago all the sizes were there and now..nothing, at one point the model disappeared from the website haha..thank you!!!
 
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#1,348
cdeschamps9333 said:
So annoying...starting to think maybe I need to take a road trip to a boutique to get this purse! (and some other things that I haven't been able to get on the website...have had 3 orders cancelled now!) I think King of Prussia and the NYC stores are the closest to me...Toronto is super close but the border will be closed for awhile...
Click to expand...
The KOP store is still closed, curbside pick up only but hopefully opening to customers in a few weeks! My SA is contacting me as soon as people are allowed in store. I recommend KOP they are very nice at this location.
 
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