I wonder if I'm the only one, but I have actually been limited on my handbag orders on H.com. I had ordered quite a few items for my own personal use (I have never sold anything). Although there is an H boutique in my city, I live in the suburbs and travel a lot, and it was just so easy and addictive to order on the website. And delivered to my door in a couple of days! This went on, happily, for several months - a scarf one week, a bag the next, then a bracelet, etc, etc. I loved having those orange boxes arrive. So then I got up the courage and the energy to go visit my local boutique. I found a lovely helpful sales associate. I returned a few of the items I had bought on line and bought a scarf and a bag. And then on the next visit, another bag. The associate introduced me to the store manager as she was ringing up my purchases ad mentioned that I like to shop on the website. And then, strangely, within days, when I would attempt to buy something on the H.com website, it would take my credit card info as usual, and seem as if I completed a purchase, but then the next day I would get an email to the effect that the purchase could not be completed. The first or second time that happened I just assumed that the item had been sold out or an error had been made in inventory, but after this happened a few times I began to notice a pattern. My scarf and jewelry orders would be processed just fine. It was always the bag orders that were not able to be completed. So I called and talked to customer service. I was basically told, very politely, that "I would have to purchase those items in my local boutique". No reason was given, but apparently I either surpassed some pre-set limit that triggered some sort of automatic shutdown or my local store somehow wanted to limit my online purchases and make me come in to the store to get my H fix.
I really could not believe it. They don't want me to buy their product? I actually had to stop and reassess how much I had bought and I returned a few bags, but I have not tried to purchase any more bags on H.com because I feel personally rejected. I've still bought a few scarves and bracelets online. And my sales associate calked me to see if I was interested in the new fall scarves. I went in and bought a scarf and 3 fabulous bags. Getting the full on VIP treatment in store.
I actually asked the sales associate if she had ever heard of anyone being limited on the website and she said no, it must have been a glitch in the system or something. I really suspect that somehow the website and the stores are in communication and either the company is afraid the website is attracting re-sellers or the stores are afraid they are losing business to the website. Maybe the stores, managers, and sales associates are feeling the competition from website sales?
Anyway, I'm sorry for the long post. I've been reading these boards for months to see if anyone else has experienced limits from H.com. Am I the only one? Clearly the universe or the Hermes gods are telling me I'm shopping too much!
