Hermes.com ISSUES & SOLUTIONS

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#451
rainneday said:
Thanks, Audreylita, good to know! That's a bit silly, isn't it?
Today they are telling my dh that it will be there Monday (as per the boutique), he then spoke to someone in else (outside of that particular store, but able to communicate with the store) and they told him Monday as well. He called the website to find out why they had told him something different (was to be delivered yesterday) and the website told him it was due for delivery today! He called the second person that he spoke to, again, and they then said it would be there today but they had no idea what time, probably after 2pm--which is perfect for us. He was going to try to nail down a time and call us back. :roflmfao:
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Was not in on Saturday, was supposed to be delivered today, dh called and left 2 messages, no one called us back. I am really hoping that they will call tomorrow morning because I only have a couple of days this week where I am free to go and pick it up. $25 shipping charge to have it delivered to my house is looking dandy right about now. I was hoping to avoid a fiasco like the last time I used the website, but it seems this is just how it goes. I will be so happy to have my scarf in my hands.
 
#453
c18027 said:
They have also recently changed the way enamel bracelets appear. The scroll function works great on the iPad, not so great on a desk top.

What is most exciting is the new option of "rose gold" rims. No inventory showing for that yet, but, this season's enamels have been the best in many years.
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I am so very happy that you spotted it!!! I love enamel bracelet and rose gold.. now that my two favourites may have a chance to melt into one.. i am definitely gonna keep an eye... this news just made my day!!
:D:p
 
#456
rainneday said:
Thank you, Klynneann, I was able to pick it up today and love it! Have you decided if you are going to return your wallet via the website or in store?
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Yay! :smile1:

I think I'm going to return the wallet through the website - I would definitely prefer a refund and this way I won't have any problems. I won't get a chance to call tomorrow, but I intend to call CS first, to see if I can get the shipping cost refunded as well. Thank you for asking!
 
#459
Hello friends. Just read through all of your recent posts. I must say, all these problems with the new website have kept me from making any purchases and I have saved a ton of money over the past few weeks! I was purchasing anything and everything I wanted that popped up there a few months ago and really had no issues with things arriving correctly and on time. Thankfully, timely refunds were not an issue either. But, all of you new reports have scared me away from buying lately. I really hate that things are so bad and I am missing my several times monthly arrival of new H goodies (mostly cashmere and silk shawls and CDCs) :shucks: but I am loving my healthy bank account balance...
 
#460
There was an Anemone Kelly as well as an Etoupe on US H.com today. I was super excited and kept clicking on the 'purchase' button for the Anemone. It won't let me go in and then half an hour later, they loaded a Flamingo Constance wallet. The etoupe Kelly is still showing but won't let me go in. A few minutes later the Constance wallet is gone and disappeared (as there is en empty space) but the Etoupe Kelly wallet is still there. It is not consistent how that site would address the out of stock issue. If the item has been put in someone's shopping cart, it should just remove it so others cannot see it. Instead, it is left on as a 'teaser' and it is frustrating for the shopper. There are also other items I click like the Mini-Ulysse notebook and it would take me out to the homepage.

I can't believe that a site that sells thousands dollars worth of wallets and bags cannot provide a smooth experience. Maybe they should learn from their competitiors like LV. I've never had any problems ordering online from them.
 
#461
MarvelGirl said:
Hello friends. Just read through all of your recent posts. I must say, all these problems with the new website have kept me from making any purchases and I have saved a ton of money over the past few weeks! I was purchasing anything and everything I wanted that popped up there a few months ago and really had no issues with things arriving correctly and on time. Thankfully, timely refunds were not an issue either. But, all of you new reports have scared me away from buying lately. I really hate that things are so bad and I am missing my several times monthly arrival of new H goodies (mostly cashmere and silk shawls and CDCs) :shucks: but I am loving my healthy bank account balance...
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+1. I HATED the new silk section. It doesn't fit in my monitor properly and I find it quite annoying. I'm not buying any silk items from their site anymore.
 
#462
klynneann said:
Yay! :smile1:

I think I'm going to return the wallet through the website - I would definitely prefer a refund and this way I won't have any problems. I won't get a chance to call tomorrow, but I intend to call CS first, to see if I can get the shipping cost refunded as well. Thank you for asking!
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Good luck! I hope that they refund the shipping without any hassle.
 
#464
I ordered a belt a couple of weeks ago once my size became available. I was going to order the 80 but the customer service rep told me I would need an 85. I determined it was too big and when taking it off, I almost couldn't get the buckle out of the belt hole. I thought it was strange and mentioned it to the agent when I called to order the size 80. She said it happens with new belts. I didn't think much of it and placed the new order because they couldn't guarantee my size would be available when the 85 arrived. No problem, I paid for another belt and sent it back. The 80 is perfect and no problems with the belt holes being too tight. Received a call today that the 85 was received but they will be sending it back because one of the holes is stretched, therefore, and not returnable. I explained they situation with it being too tight and requested they try it themselved. She said no and it was in their terms and it was coming back to me. I just mailed the 80 back and now I'm stuck with a belt that is too big. I am beyond upset.
 
#465
Bellarina said:
I ordered a belt a couple of weeks ago once my size became available. I was going to order the 80 but the customer service rep told me I would need an 85. I determined it was too big and when taking it off, I almost couldn't get the buckle out of the belt hole. I thought it was strange and mentioned it to the agent when I called to order the size 80. She said it happens with new belts. I didn't think much of it and placed the new order because they couldn't guarantee my size would be available when the 85 arrived. No problem, I paid for another belt and sent it back. The 80 is perfect and no problems with the belt holes being too tight. Received a call today that the 85 was received but they will be sending it back because one of the holes is stretched, therefore, and not returnable. I explained they situation with it being too tight and requested they try it themselved. She said no and it was in their terms and it was coming back to me. I just mailed the 80 back and now I'm stuck with a belt that is too big. I am beyond upset.
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If you bring it to a H store, they will punch maximum of two additional holes on the belt. I take 70 on my waste but they never stock that size any more so I bought a 75 and they punched two additional holes and it's perfectly fine.
 
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