Hermes.com ISSUES & SOLUTIONS

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#3,320
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#347
#349
Sorry for posting this question again but on another thread. My apologies all. Perhaps this the right place to have asked.

Is it me or did they raise prices on some items on h.com? The bolides as an example seem more expensive than I recall? They are listed for $7600 but after last increase I thought it was $7300.
 
#352
Regarding the upgrades made to H.com recently (when purchasing was suspended in mid July), did anyone notice any changes? I was hoping for some significant user interface/functionality improvements… :wondering
 
#354
etoile de mer said:
Silversun, off-topic for a moment, your little white ball of fluff, in your avatar, is adorable! Always makes me smile! :doggie:
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Thank you! Anything can always be improved by puppies. :D

I haven't experienced any functionality upgrades, although I recall reading somewhere else on the board that the site re-org may be more to do with combining your online purchase records with your in-store ones. Not sure whether that's just a rumour though.
 
#355
Silversun said:
Thank you! Anything can always be improved by puppies. :D
Click to expand...

I wholeheartedly agree! :smile1:

Silversun said:
I haven't experienced any functionality upgrades, although I recall reading somewhere else on the board that the site re-org may be more to do with combining your online purchase records with your in-store ones. Not sure whether that's just a rumour though.
Click to expand...

Ah, thanks for the info! It seems particularly overdue for some upgrades that improve usability! :rolleyes:
 
#356
So here's the dirt on having your order delivered to a boutique instead of your home.

About a month or so ago I placed an order and had it sent to the boutique. A few days after placing that order I placed another order and had it sent to my house. The second order arrived at my house first. It was a few days later that I got the message that my first order had arrived at the boutique. It seemed curious but I thought maybe it was a lark.

So being a creature of habit, I just did the same thing again. I placed an order on Monday, July 21, a week ago today, and asked to have it sent to the boutique. On Friday, July 25, I placed another order and had the shipping address here to the house.

The order I placed on July 25th has already been shipped to me. The order I placed a week ago to be sent to the boutique has not yet been shipped.

It appears that orders sent to boutiques are put on the back burner for shipment. From now on I will only have orders sent to my house.
 
#357
interesting, I placed a web order on 7/23 and selected ground shipping to my Philly office instead of the default 2 day fed ex to save a few dollars and since I'm close to NY where they ship from there is no need to pay the extra usually as it takes a day but it still has not shipped. they must take their time with the cheap shippers like me and the straight to store orders 😉
 
#359
Seems like the hard-to find things like medor clutch, CDC, etc. pop up on USA H.com now and then. For people who check the website regularly, when do you say they add new items to the online inventory - after midnight or 8:00 AM eastern time or just random time?
 
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#360
This may be interesting to regular online shoppers, I ordered a 140cm Dip Dye a week ago from US H.com, I got the confirmation email and then nothing...crickets. Today I called because Audreylita pointed out how fast the product usually leaves the warehouse when it's not going to a boutique.

The associate I spoke to told me that they actually didn't have the scarf, when they went to fill the order they didn't find it so they pulled it from a West Coast boutique. It's now en route to NY so it can then be sent to me. I asked her point blank if they were now selling items and then pulling from store stock and she said no. I have no idea why they didn't email me about the delay or just cancel it like they usually do when they don't have something. Weirder still is that the specific scarf is still online and available for purchase.
 
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