Hermes.com ISSUES & SOLUTIONS

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#3,320
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#376
Hi

anyone has return item back to H warehouse after ordering online?
Once the warehouse receive the item, how long does it take for H to recognize the returned item and process the refund?

Can someone kindly help?

Thanks!
 
#377
loveparadox83 said:
Hi

anyone has return item back to H warehouse after ordering online?
Once the warehouse receive the item, how long does it take for H to recognize the returned item and process the refund?

Can someone kindly help?

Thanks!
Click to expand...

Too long. My refund took almost a month. I called them to try to push it through faster but it was futile.
 
#378
audreylita said:
Too long. My refund took almost a month. I called them to try to push it through faster but it was futile.
Click to expand...



Hi

I saw that my item was delivered back to the warehouse. The item was put up on H.com for sale.

So will H send you an email to inform you that they have receive the item?

I did not use their shipping label, but has include the return authorization form, but they said that they could not Track anything!
 
#381
If you created an account on H.com, you can track your return that way.

In any case, there are instructions on H.com as to how to process a return, if you choose not to use their return shipping label. If you followed their instructions, then the return should proceed as it's outlined on H.com.

Ultimately, once the item is received by H.com, there's not much to "track", until your refund is issued. The website allows for 10 business days - after their receipt of a return - to issue a refund.

More from H.com (US): http://usa.hermes.com/customer-service/general-terms-conditions-sale/usa

GL.

loveparadox83 said:
Hi

anyone has return item back to H warehouse after ordering online?
Once the warehouse receive the item, how long does it take for H to recognize the returned item and process the refund?

Can someone kindly help?

Thanks!
Click to expand...

loveparadox83 said:
Hi

I saw that my item was delivered back to the warehouse. The item was put up on H.com for sale.

So will H send you an email to inform you that they have receive the item?

I did not use their shipping label, but has include the return authorization form, but they said that they could not Track anything!
Click to expand...
 
Last edited:
#382
DesigningStyle said:
I have and received my refund within a day or two.
Click to expand...

Wow that's amazing! Maybe they've improved the process. I've only ever returned one thing to them and it took a month. I now bring back anything I don't want to the boutique and just get a credit. Good to know they've hastened their online return process.
 
#384
Just a quick note of caution... Be careful as review your shopping cart on H.com. I noticed today that not only did my shopping cart contain multiples of old items I once considered purchasing, but when I went to rectify the situation and reduce the items listed as multiples, the cart still reflected the price of the duplicate items, despite the fact the quantity of items had been rectified. The site still charged me for three bracelets, rather than simply the one listed in quantity. Best wishes!
 
#385
luckylove said:
Just a quick note of caution... Be careful as review your shopping cart on H.com. I noticed today that not only did my shopping cart contain multiples of old items I once considered purchasing, but when I went to rectify the situation and reduce the items listed as multiples, the cart still reflected the price of the duplicate items, despite the fact the quantity of items had been rectified. The site still charged me for three bracelets, rather than simply the one listed in quantity. Best wishes!
Click to expand...

That's happened to me as well. The cart said zero and when I went to check out, old items that had been in the cart mysteriously reappeared.
 
#386
I just got an e-mail two hours ago that the order I placed to be delivered at the boutique has arrived. E-mail says, "We are delighted to inform you that your Hermes.com order #... is now available for pickup at the store."

The order was actually delivered about two weeks ago. I was at the boutique the other day and was told that it was there and was actually there the last time I was in and they forgot to mention it. The website had continued to say that the order was pending and had not been shipped.

Whoever is running that warehouse and website needs to tell their left hand what the right hand is doing.

:wacko:
 
#387
audreylita said:
That's happened to me as well. The cart said zero and when I went to check out, old items that had been in the cart mysteriously reappeared.
Click to expand...

Yikes! With me, once I reduced the number of multiples... the cart read the proper quantity but still reflected the wrong inflated price as though the multiple bracelets still were purchased! The only way I could get the cart to read the correct price as well as quantity, was to cancel each item one by one and then repurchase. Hope that makes sense...:smile1:
 
#389
Nice touch!

Last week I placed an order for an enamel. The next day I got a phone call and the gal told me that the picture of the enamel was not the one that went with the copy so they canceled my order. She explained that the photos and copy are provided by Paris and that's where the mistake was made. I asked if all the photos and accompanying copy come from Paris and she said yes.

It's not the first time a pictured item and copy didn't match. Interesting now to note that the mistakes do not come from the warehouse in New Jersey.
 
#390
About a week ago I received a phone call from American Express asking if I was trying to check in to a hotel in Paris. I was in fact asleep and the phone call woke me up at home. Someone had gotten my credit card number and was trying to use my card so Am X immediately cancelled that number.

I had sent back an item to H.com for a refund so now was in a dilemma about how that would work. Am X said I had a short period of time for the refund to be applied to my card and to ask the vendor to please expedite the credit.

So I called H.com this week and explained the situation, knowing that they only would refund the card to which I'd made the purchase. The girl told me she would make a note in my account but that there was nothing she could do as the returns department was located somewhere else in the building. She said there was nothing she could do to expedite the process. So I asked what would happen if the card could not accept the refund, how would they handle it. She said she didn't know and they would have to figure that out if that happened.

The only other time I sent back an item it took a month to get the refund to my credit card. My gut told me to just bring the item to my local boutique to get a store credit. Of course I've already purchased more from the boutique so the credit would already have been gone had I brought it back this week.

This website continues to keep me on my toes.
 
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