Hermes boutiques in London

[krackersmaracas]

Good luck for that. I am waiting too and trying my best to be patient. The right bag will come when I am ready….but i feel pretty ready!!!

 

[labb8]

Yes you can always ask, but it’s not guaranteed that you will get a bag in the 12 months. I know people with prespend and they have needed to renew their wishes a couple of years. The other complication is getting the wishlist appointment if you have no prespend. I have heard a few times in the boutique “it is not possible to make a wishlist today Madam, our next available wishlist appointment is not until xxx (insert month 3 months away)” or “our wishlist is full at the moment and we have no available appointments for several months”.

Wow I didn't realise they still use this.

 

[krackersmaracas]

Yes they do, although of course you only hear snippets of the conversation so I don’t know what could have come before - rudeness, demanding, or perhaps just walking in and asking for a bag? I’ve also overheard sales associates telling people (tourists) that they could put a wishlist in but the bag will not arrive before they leave the country. It’s in this context that I’ve also overheard things like “I can come back, just tell me when it’s here” and the sales associate saying there is a limited time for them to get into the store.

The time to get the bag hasn’t come up for me though - no attempt at playing it cool, I’m straight there!!!

Wow I didn't realise they still use this.

 

[labb8]

Yes they do, although of course you only hear snippets of the conversation so I don’t know what could have come before - rudeness, demanding, or perhaps just walking in and asking for a bag? I’ve also overheard sales associates telling people (tourists) that they could put a wishlist in but the bag will not arrive before they leave the country. It’s in this context that I’ve also overheard things like “I can come back, just tell me when it’s here” and the sales associate saying there is a limited time for them to get into the store.

The time to get the bag hasn’t come up for me though - no attempt at playing it cool, I’m straight there!!!

Ah that would make sense.

 

[labb8]

Hi, does anyone know if they are handing out Chinese New Year envelopes? Have they ever? Thx

 

[skiboy7794]

Wondering if anyone has seen non-QB bags being sold to walk-ins in 2024 so far? I went to NBS two weeks ago mid-week. Was told that they're busy with receiving the new season items so all bags availability is low...

 

[labb8]

I was just wondering what happens with QBs that don't match any wishlists. I am aware that each wish you are allowed 3 options and I was told by the SA that they only offer/contact you if the bag matches your wish. So if a QB doesn't match, would they then offer it to a walk in? Thx

 

[maxroxxherhandbags]

I was just wondering what happens with QBs that don't match any wishlists. I am aware that each wish you are allowed 3 options and I was told by the SA that they only offer/contact you if the bag matches your wish. So if a QB doesn't match, would they then offer it to a walk in? Thx

I suspect that there would always be a match for a bag on the wish-list.
with a rejected SO it may get randomly offered to someone who is a known client but to a walk in?
Unlikely.
As an aside I was talking to my SA yesterday and he told me that in the UK now Wish-list bags are allocated not by the SM or SA any more (it used to be that the SM would advocate for a certain client to receive a bag that was on their wish-list if one was delivered that matched).
Apparently allocations are now out of the control of the boutique but are done by a central office and what is taken into account is how many times the client has renewed their list/waited to receive an offer, and if they have had other wishes met in the past.
I hope the way I've worded this makes sense.
I assume this applies mainly to non regular high spending clients but the occasional shopper that has placed a wish.
He also informed me interestingly that head office check profiles to see if there is more than one profile registered to the same address or email as in the case of husband and wives both having profiles, so it appears that if say my DH had registed a profile and placed a wish for a QB this would be taken into account when fulfilling my wish (if both wishes were for say a K or B as opposed to a Sac Depeche or Hac on the mans profile)

 

[labb8]

I suspect that there would always be a match for a bag on the wish-list.
with a rejected SO it may get randomly offered to someone who is a known client but to a walk in?
Unlikely.
As an aside I was talking to my SA yesterday and he told me that in the UK now Wish-list bags are allocated not by the SM or SA any more (it used to be that the SM would advocate for a certain client to receive a bag that was on their wish-list if one was delivered that matched).
Apparently allocations are now out of the control of the boutique but are done by a central office and what is taken into account is how many times the client has renewed their list/waited to receive an offer, and if they have had other wishes met in the past.
I hope the way I've worded this makes sense.
I assume this applies mainly to non regular high spending clients but the occasional shopper that has placed a wish.
He also informed me interestingly that head office check profiles to see if there is more than one profile registered to the same address or email as in the case of husband and wives both having profiles, so it appears that if say my DH had registed a profile and placed a wish for a QB this would be taken into account when fulfilling my wish (if both wishes were for say a K or B as opposed to a Sac Depeche or Hac on the mans profile)

Thanks for your insight. I've been hearing about this central office quite a lot lately. One SA mentioned they were starting to fulfill wishes from Sept 2022 and another told me we can always hope so who knows how it all works. Haha

 

[Billionaireswife]

I suspect that there would always be a match for a bag on the wish-list.
with a rejected SO it may get randomly offered to someone who is a known client but to a walk in?
Unlikely.
As an aside I was talking to my SA yesterday and he told me that in the UK now Wish-list bags are allocated not by the SM or SA any more (it used to be that the SM would advocate for a certain client to receive a bag that was on their wish-list if one was delivered that matched).
Apparently allocations are now out of the control of the boutique but are done by a central office and what is taken into account is how many times the client has renewed their list/waited to receive an offer, and if they have had other wishes met in the past.
I hope the way I've worded this makes sense.
I assume this applies mainly to non regular high spending clients but the occasional shopper that has placed a wish.
He also informed me interestingly that head office check profiles to see if there is more than one profile registered to the same address or email as in the case of husband and wives both having profiles, so it appears that if say my DH had registed a profile and placed a wish for a QB this would be taken into account when fulfilling my wish (if both wishes were for say a K or B as opposed to a Sac Depeche or Hac on the mans profile)

This is exactly what I was told just last week. So it appears there must be some truth to it. Do you think that when the office is looking into who to allocate a bag to they still look at people’s profiles to see if they are regular clients? Or look over their spends?

 

[maxroxxherhandbags]

This is exactly what I was told just last week. So it appears there must be some truth to it. Do you think that when the office is looking into who to allocate a bag to they still look at people’s profiles to see if they are regular clients? Or look over their spends?

My SA is always very honest and open with me, We even follow eachother on instagram so I don't believe he would BS me especially as he knows I'm not after a QB because the specs I'd desire arent available.
He 'suggested' that as regards wish-lists it was very much about wether that person had already had a wish granted and how loyal they were to that boutique rather than purely spend driven.

 

[Build-a-B-K-collection]

hi everyone

I follow the lady who owns sellier on IG.

I didn’t get a screenshot but someone asked the question something along the lines of where or how to get a bag in London. She said CP in her opinion seemed to be where it was easier as they followed a fairer system. Something along the lines of they seem to fulfil wishlists.

I wonder *if* bags they sell come predominantly from CP as new bags have receipts and they see the store the bag was officially purchased from.

Which then leads onto the next question if a central team are allocating bags, this means anyone new can put name down and get a wish fulfilled and then resell.

Those LOYAL customers who buy in store hoping for the bag may then lose out to newer customers who have never purchased before as Hermes central feel sorry for them. So again it’s another full circle of reselling. The tactics people go to to give a different person is a plausible and justifiable idea.

So the central team isn’t working out how it should be ?
Loyal customers are becoming increasingly dissatisfied.
Loyal customers not getting the QB as lose out to new customers which has been stated on several forums here.
This may be why more bags are still on resale?

I put this comment in London shopping as the lady specifically said CP and many of us shop there!

Hope you can decipher my early morning thoughts !

 

[Build-a-B-K-collection]

Sorry also I wanted to add, I watched another IG lady yesterday who said “everyone and anyone wants to become a reseller”.

So, I feel London may have huge flaws in the system if they are easily giving the new clients with no previous bag history an easier quicker time frame from wish to transaction complete.

Vs

Longer standing loyal committed client whose SA previously fought for bags but no longer *can*.

 

[WhiteBus]

I didn't understand any of that

 

[Prada Prince]

hi everyone

I follow the lady who owns sellier on IG.

I didn’t get a screenshot but someone asked the question something along the lines of where or how to get a bag in London. She said CP in her opinion seemed to be where it was easier as they followed a fairer system. Something along the lines of they seem to fulfil wishlists.

I wonder *if* bags they sell come predominantly from CP as new bags have receipts and they see the store the bag was officially purchased from.

Which then leads onto the next question if a central team are allocating bags, this means anyone new can put name down and get a wish fulfilled and then resell.

Those LOYAL customers who buy in store hoping for the bag may then lose out to newer customers who have never purchased before as Hermes central feel sorry for them. So again it’s another full circle of reselling. The tactics people go to to give a different person is a plausible and justifiable idea.

So the central team isn’t working out how it should be ?
Loyal customers are becoming increasingly dissatisfied.
Loyal customers not getting the QB as lose out to new customers which has been stated on several forums here.
This may be why more bags are still on resale?

I put this comment in London shopping as the lady specifically said CP and many of us shop there!

Hope you can decipher my early morning thoughts !

I think that with the London system, your first wishlist bag might be easier to obtain. That may fuel reselling if that was the intention of the new customer. But I don't think it would really be sustainable for resellers trying to game the system on an ongoing basis, as it would then be challenging for them to keep it up with subsequent wishlist items, as this may take a lot longer.

Unless you're referring to resellers who have a veritable stable of individuals they send out to obtain a first wishlist bag, I don't think this would really work for individual resellers.

I also think in the grand scheme of things, resellers probably have a ton of different tactics to get these bags, and it's probably not worth aggravating yourself trying to think about how they do it. Hermes themselves don't seem particularly bothered about resellers.

I do like the wishlist system on the basis that you put your name down, and just wait. If it comes, it comes. Otherwise, I just renew the wish and wait.

As compared to the non Birkin/Kelly bags which require you to show up in store again and again, and hope that something is in stock, and hope that it isn't offered to the person just before you, and with no way of asking your SA if they can keep an eye out for a bag (I'm probably not an important enough client for them to do so).