Hi all, I have been a very long term client of Hermes (over 10 years) and am now trying to canvas opinion on the state of Hermes and shopping there now. Today I went into CP and to be honest it was perhaps the worst shopping experience of my life. I had to wait for over half an hour for a ‘jewellery expert’ and then when I finally got served, in 30 seconds I was told there was nothing in the Chaine d’ancre style, can they just not tell me that immediately? I then asked if they had any clutches and was immediately told nothing was available, they didn’t even bother to check and was told that they haven’t seen a Jige in MONTHS!! I mean are they pulling my leg? I then asked for CDC stock and there was an okay amount and came home with a matte gold croc in ghw which is lovely in fairness.
Last week at NBS I was told the line was 1:30 hours! I mean surely that is unacceptable. Is this the new norm? I love the bags, love the colours etc. but the SA’s bar literally a couple are really quite dour. I’m going to try the Royal Exchange as people here say it’s better but I have shopped at CP for years and it is a shame.
It just seems service has gone down, stock is none existent and queuing is now standard. I remember when I could get wish list B,K,C in a couple of months and that was only a few years ago. Is this a trend everyone is experiencing, as I’m personally seeing more and more of it.
If anyone can attest that RE is better please do, I know it’s smaller but do they still stock leather goods well etc?