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There have been quite a few staff changes as of late it seems. Moreover SA’s seem to be getting far worse at responding to my emails, I’ve given up. Perhaps I have angered the Hermes gods lol.
What a frustrating experience, must have taken any joy out of what ought to be fun.
I agree, the staff there are the friendliest and most helpful.
The answer should be ‘no’. But depends on your relationship with your SA/store, and how available and desirable the non-QB is. Regardless of what ever ‘system’ H has in place to make purchasing the highly desirable items fairer and stop resellers, VIPs will always have more access to the desirable pieces ahead of infrequent or newer customers. I doubt you would be flagged, unless you keep purchasing items and returning them for example or if H thinks you’re a reseller.Does anyone know if you've declined an offer of a non-QB (bcs it's not the right color for you), does it affect your chance of getting that bag again (in your desired color)? Would it hurt your already slim chance on getting another non-QB? I know getting a non-QB is based on luck, but I'm just overthinking here and afraid my profile will be flagged somehow bcos you never know how H system works!
If you get to the stores at opening time, there shouldn’t be much of a wait. CP is also within a 5-min walk of Harrods so you can try both in one trip. H.com is good if you aren’t really bothered about relationship/profile building and just want to shop for gifts and items you’re interested in are available online
Hello, I went to CP on Friday about 5pm there were people inside but I wouldn’t say it was like a zoo. The lady who registers customers told me my new SA had left an hour ago but I found her upstairs and she helped me straight away!
Honestly, doesn't sound like you like this SA much, and they do not sound helpful. You've only been shopping with them 4-ish months, so hardly a ton of investment timewise. Next time you have something in mind you'd like to buy, I'd go in and chat to a few people til you find someone helpful. It's always easier to start a rapport when you have a clear goal that day.Hi everyone! This is my very first post. I need some advice from seasoned Hermes shoppers
I've started my official Hermes journey from September 2022 at CP. Although I bought some bracelets, Orans, scarves previously for the past 10 years, but I never registered myself in the system (I know!), because I never wanted a bag.
So now I've bought a couple of things online and in store (altogether 4000 GBP). SA who was helping me initially seemed very nice and helped me to score highly sought after Non-Quota Bag quickly without pre-spend in the exact specs I wanted (it was in store that day). I made my wish list with them that day in October. Since then I modified my wishlist a few times (re hardware, leather) and SA seemed annoyed. But it's a dream bag so! Since then my SA always seemed busy, rushed, tired and not willing to talk much. Then I've made an appointment to make sure I buy an item that day without being rushed and to be able to connect with my SA, but my SA was helping someone else at my time slot and so was dividing attention between them and me which didn't feel nice or right.
Last time I came to buy a present for my husband and my SA was busy with someone and said to buy with someone else, I said I can wait - they said it might take an hour. Ok I said, I'd come back. I came back in an hour and SA said they're busy again with someone and can't help (after helping that client reception lady said my SA went for lunch break). After telling me to come back in an hour? I felt so heartbroken and upset.
Q: should I change my SA? As it doesn't seem we get along that well according to my experience, although I always try to be nice, polite, smiley (with everyone really!). But first NQB was scored so easily. And my wishlist created with that SA. But last time they seemed almost just rude.
Q2: any recommendation on a nice SA at CP? So many new faces since I started shopping there.
Thank you so much! X
