To be fair I think the company has not been giving them the easiest time neither…. The wish list system they have is kinda unique in the world, even people who had experiences with Hermes may have a lot of questions (and honestly they don’t have the answers) and the stock levels are absolutely low for most items… sometimes I feel bad for some SAs that they had to handle a lot of enquiries and just don’t have the stocks they need to hit the sales.
That said I am sure the situation you encountered is unpleasant. Seems NBS is like a very extreme shop with varying feedbacks. Tell us more if you like to?
Well, I gave them an easy task. No bags, no SOs no special favours.
It was late and I wasn't going to make Cadogan where I'd a scarf on hold.
I was seen straight away (which was great) led to the scarf counter. 30 secs.
Male SA was trying to give the new woman SA an entire lecture on scarf supply, uniform, where everything is up and downstairs etc (superfluous to my quest) while I waited patiently for him to get on with the business of serving the customer in from to them both (namely
moi). at least 10 mins
They had the scarf I'd wanted, the new SA was extremely sweet, professional and sincere while I was trying cws, I said "yes" to
the one. 5 mins.
The rest was painfully amateur and he was so needlessly bossy to her.
This bossy 'hissyness' continued as he was explaining what a box was, what a bag was (manxplaing) where everything was to be found as they were folding/refolding'. 10 mins.
No one on the till downstairs.
Female SA apologised and asked me to take a seat, they'd find someone to take my money.
I took a seat in front of the till, took a
Monde to read and waited. 10 mins.
Looked-up. Another SA asked if I was being served. I said I was, but just needed a cashier. She said she'd see where the male and female SA had got to. 5 mins
The duo came back... and disappeared again. Another 5 mins.
They reappeared 5 mins.
I was asked to go upstairs to the till-point there (no problem) I min.
I was first in line, but my scarf/box/assistants disappeared again. (It turned out he'd gone to check on something/someone else with the box in his hand) 10 mins of making polite conversation.
Bag put on the desk eventually (this was late and the store was closing - normally I don't mind but I was meeting someone later).
I paid 2 mins tops
I asked the scarf at Cadogan be released, to which I was told it wasn't on hold (later, embarrassingly, I found out it still was)
No tissue paper in the box and no ribbon.
Approx 1 hour to buy a scarf when I could have been away in 5 mins. This is
not unusual ay NBS, I am used to things taking forever, but normally that's lack of staff, waiting for the right one etc. I think it was chiefly his attitude toward this woman SA that got to me rather than the waiting around.