Hermes boutiques in London

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I agree with @luvHermes2, it may take longer or less time than your first offer depending on what you've wished for and stock levels... My 2nd wish took less time than the 1st, but my 3rd took more time than both previous ones combined! I've experienced offers taking anywhere from 4 months to a year.

I really think that 2021 was a challenging year to get offers due to lower stock and increased (influencer) hype for Hermes, which I hope will die down once influencers realise they've maxed out their credit cards :biggrin:
Thank you for your kind reply!
I feel the influencer hype is nowhere to be stopped tbh… they are the new young and rich (and posting one unboxing video may help them pay for like 10% of the bag already) - to be frank, I am surprised to learn that some of them got offered a SO just 4-6 months after getting their first B/K from the local store…while people had previously told me you need to persistently spend significantly every year before being offered the chance…
 
Wow it is amazing they offered you a SO so quickly…! I am hoping to get a mini Lindy and a mini kelly - I know both items are very hot but I really do not want to go for resellers - hopefully I can be granted the next wish within the 8 months’ period.
Thank you for your kind reply!
I feel the influencer hype is nowhere to be stopped tbh… they are the new young and rich (and posting one unboxing video may help them pay for like 10% of the bag already) - to be frank, I am surprised to learn that some of them got offered a SO just 4-6 months after getting their first B/K from the local store…while people had previously told me you need to persistently spend significantly every year before being offered the chance…

To be clear, I order the SO earlier this year with my SA and it simply arrived after I received my first wish offer by the SM.

I am in my twenties myself and have been with Hermes for five years now so I understand how the stores operates and was luck it have met SAs that clicked with me. I don’t think there’s anything wrong with more people falling in love with the brand even though it makes it harder to get bags. With persistent, a handful of luck and honesty as a real client, you will be offered the perfect bag at the end of the day.

Wish everyone a wonderful end of year and may we all be blessed with many more eye candies next year.
 
To be clear, I order the SO earlier this year with my SA and it simply arrived after I received my first wish offer by the SM.

I am in my twenties myself and have been with Hermes for five years now so I understand how the stores operates and was luck it have met SAs that clicked with me. I don’t think there’s anything wrong with more people falling in love with the brand even though it makes it harder to get bags. With persistent, a handful of luck and honesty as a real client, you will be offered the perfect bag at the end of the day.

Wish everyone a wonderful end of year and may we all be blessed with many more eye candies next year.
Thank you for your sharing. My previous comment about SO was directed to those who had extremely short purchase history (like a year?) with the shop and as someone who had been with Hermes for quite some years it is just surprising to know.

It is just frustrating that people who are genuine users and lovers of the brand need to spend more (for the cases in Asia in particular, spending 3x or even more for a mini kelly now) / wait even longer because of the growing hype by influencers and resellers. I couldn’t even get a maxi twilly in the past year (and my SAs in different cities have been very helpful) …

But yes - let’s stay hopeful and wish 2022 will be a less abnormal year for us all!
 
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For those who and new to Hermes and don’t have one specific Sa in boutique did you still got an offer ?
I think most of us here got our SA in the boutique. Correct me if I am wrong - I feel that under the London system, SA is the one who keeps checking on the incoming stocks and whether they match with the wishlists of the clients on hand. Then they would compare and see which one has been waiting for longer / seems to have better history with the store etc. before the shop manager agrees to release the bag to us. I doubt if there is someone overseeing the potential matching of bags amongst thousands of wishes made within the shop.

If my understanding is correct then it is hard for you to get your wishlist when no staff is helping you to fulfill it. They may also find it hard to prove you are a “loyal” customer when you are not sticking with one SA / one shop.

But that’s only my view! I would love to hear more from other members here too!
 
Someone I know - their SA left. Their wishlist is in the system and was acknowledged when questioned in October but still not yet received QB. They have spent 1.5:1 also. They have no SA relationship (directly messages one SA) and just pops in and buys what they like. So I believe receiving an offer may be difficult as which SA is checking on their behalf. Just my opinion.
 
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Last time I popped-in on the off-chance to NBS that proved to be a very unsatisfactory experience as someone (never seen before) with no idea about anything was trying to teach a new SA (and she was so sweet so I didn't have the heart to make a fuss).

Staff seems all over the place recently.
To be fair I think the company has not been giving them the easiest time neither…. The wish list system they have is kinda unique in the world, even people who had experiences with Hermes may have a lot of questions (and honestly they don’t have the answers) and the stock levels are absolutely low for most items… sometimes I feel bad for some SAs that they had to handle a lot of enquiries and just don’t have the stocks they need to hit the sales.
That said I am sure the situation you encountered is unpleasant. Seems NBS is like a very extreme shop with varying feedbacks. Tell us more if you like to?
 
To be fair I think the company has not been giving them the easiest time neither…. The wish list system they have is kinda unique in the world, even people who had experiences with Hermes may have a lot of questions (and honestly they don’t have the answers) and the stock levels are absolutely low for most items… sometimes I feel bad for some SAs that they had to handle a lot of enquiries and just don’t have the stocks they need to hit the sales.
That said I am sure the situation you encountered is unpleasant. Seems NBS is like a very extreme shop with varying feedbacks. Tell us more if you like to?

Well, I gave them an easy task. No bags, no SOs no special favours.
It was late and I wasn't going to make Cadogan where I'd a scarf on hold.
I was seen straight away (which was great) led to the scarf counter. 30 secs.
Male SA was trying to give the new woman SA an entire lecture on scarf supply, uniform, where everything is up and downstairs etc (superfluous to my quest) while I waited patiently for him to get on with the business of serving the customer in from to them both (namely moi). at least 10 mins
They had the scarf I'd wanted, the new SA was extremely sweet, professional and sincere while I was trying cws, I said "yes" to the one. 5 mins.
The rest was painfully amateur and he was so needlessly bossy to her.
This bossy 'hissyness' continued as he was explaining what a box was, what a bag was (manxplaing) where everything was to be found as they were folding/refolding'. 10 mins.
No one on the till downstairs.
Female SA apologised and asked me to take a seat, they'd find someone to take my money.
I took a seat in front of the till, took a Monde to read and waited. 10 mins.
Looked-up. Another SA asked if I was being served. I said I was, but just needed a cashier. She said she'd see where the male and female SA had got to. 5 mins
The duo came back... and disappeared again. Another 5 mins.
They reappeared 5 mins.
I was asked to go upstairs to the till-point there (no problem) I min.
I was first in line, but my scarf/box/assistants disappeared again. (It turned out he'd gone to check on something/someone else with the box in his hand) 10 mins of making polite conversation.
Bag put on the desk eventually (this was late and the store was closing - normally I don't mind but I was meeting someone later).
I paid 2 mins tops
I asked the scarf at Cadogan be released, to which I was told it wasn't on hold (later, embarrassingly, I found out it still was)
No tissue paper in the box and no ribbon.

Approx 1 hour to buy a scarf when I could have been away in 5 mins. This is not unusual ay NBS, I am used to things taking forever, but normally that's lack of staff, waiting for the right one etc. I think it was chiefly his attitude toward this woman SA that got to me rather than the waiting around.
 
Hey everyone! I popped into the store today to see if my SA was there and just to say hi (for those of you who saw my previous posts about the emails being ignored) and I was told she has now left the company. She was an assistant manager there and I managed to score a Birkin 25 within 3 months with no purchase history. I was really sad to hear she had left and no doubt her position as a manager definitely helped me a lot.

As my wish had expired, I decided to make a wish today with a new SA and I can honestly say my experience was horrific. He had no intention of helping me at all. I asked to see the Kelly ring with the four diamonds and they didn’t have my size. I asked if he could order one in or let me know if one comes in and he said he didn’t have to as there was one in stock at Harrods (I wanted to get it from that store to try and build my relationship with him). I said I’d like his email to contact him in the future and he really reluctantly gave it to me. He then greeted his next client and was extremely happy and upbeat. The total opposite to my experience. My boyfriend also thought he was an absolute arse. Safe to say I will not be contacting him because I genuinely left the store a bit traumatised and disheartened.

I have to be grateful though as I never expected to ever own a Birkin. Might just have to try my luck in Paris!
 
@papertiger Oh dear!
Even reading this makes me feel irritated.
I really respect you for even waiting around I think I would have lost my s*** and just said "I have an appointment !" and left.
I never ever bother with NBS now...Many moons ago there was an incredible SA there named Sharon who then moved to Harrods I moved with her because she was so lovely and great to deal with despite me not being a big spender-then she left to have a baby.
After she left I returned to NBS because it was easiest for me to get to with the largest inventory but every time I went (to buy scarves or perfume or diary refills) I found the service deeply unhelpful and though I'm an easy customer focussed on what I want and not a time waster I felt they just couldn't be bothered (example-I knew what scarf I wanted but asked to see a few colour ways ..The SA begrudgingly just pointed to the folded display with no offer to unfold a couple on the counter so I could make my decision).
The Nadir came when I was going to buy my cape Cod watch with my DH as a present for my 'big' birthday... We waited and waited and waited for someone to assist us (despite us walking in and saying exactly what we had come to buy) this lead to my DH after 20 minutes waiting and seeing other people who arrived after taken to buy scarves etc saying "I'm not going to beg them to take my money! here..if you want to wait take my card and buy it I'm going to a coffee shop find me there..".
I left with him and got the watch elsewhere.
I dont think I've been in since that was 10 years ago!
 
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