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Always. It’s either sold and not updated or sometimes on hold or display and they can’t find it.So I'm looking for a particular scarf (Promenades de Paris 70cm), and it's sold out online. I called customer service and they said they could see availability in certain colours at Harrods and Cadogan Place, but when I checked with my SAs at these stores they both said they didn't have any in stock. Has anyone experienced something like this before?
I’ve bought it at Selfridges a couple of months ago, but things are complicated there. I’m trying to buy a scarf through Personal Shopping Concierge and there is nobody to process the purchase. I have the contact of almost all the SAs there, including the SM, and they are not being allowed to stay in the store. Have to be patient.So I'm looking for a particular scarf (Promenades de Paris 70cm), and it's sold out online. I called customer service and they said they could see availability in certain colours at Harrods and Cadogan Place, but when I checked with my SAs at these stores they both said they didn't have any in stock. Has anyone experienced something like this before?
From my experience they are taking the wishlist system at Selfridges very seriously and they will contact you if they find the bag that matches your wish when it’s your turn. I’ve put my list down in August, if I’m not mistaken, and got the bag last week. I had only one shot, one color, size, leather, hardware.Mine was only early December! But it is the second wish I submitted one in 2018 too there which didn’t materialise.
I am really regretting not doing it at NBS as they seemed much more attentive and a few people have said NBS is better. Guess we have quite a wait now too before we can go to store
This is great to know
so I should just keep waiting! I would rather the full experience of buying in store anyway so maybe a few more months isn’t such a bad thing. Which bag did you purchase?I would totally recommend to wait to get the bag from the store and have the full experience. There is no comparison from buying from the store x reseller, and you can have peace of mind forever regarding your bag. I know how difficult it is to wait and I dare to say I found it much less stressful when it was just a matter of “getting lucky”. Before the wishlist, I’ve bought many quota bags from Selfridges by building my profile and making sure I was always on their radar.This is great to know
They are all working from home, with very limited access to the store. My SA will be there 1 day only for the first time this week since the lockdown.
Okay thank you maybe I will wait a little longer to see if I receive a reply
Please forgive me for this naive question - how are the SAs working from home ? Curious to understand how is Hermes coping with the lockdowns? I presume they're using that one day to respond to customers and maintain relationships? With store access limited, this takes away opportunities for 'Virtual appointments' etc that we saw in the second lock down. I know my SA is a bit evasive about any product questions so far - so haven't been able to get a good sense of what their operations are so far (and continue to be until they reopen).
My SA is on the phone 5 days but only going into the store 1 day per week. He seems to be able to help check stock availability from his phone, but honestly with technology I'm sure nothing a quick call/ message cannot solve
I think it depends on the SA/store; one of my SAs replies to emails on her days WFH as well as when she's in the store, while another seems to only reply when she's in the store. Both however can only check stock availability when they are physically in the boutique.My SA is on the phone 5 days but only going into the store 1 day per week. He seems to be able to help check stock availability from his phone, but honestly with technology I'm sure nothing a quick call/ message cannot solve
Exactly the same with me. Some answer promptly, some only that one day in the store, but can’t help much from home anyway. Also, I seems stocks are very low at the moment in all items.
Fair enough but I do agree different stores tend to have different operating model..
Oh yes stock levels definitely seem very low right now, and it seems that SAs also find it difficult to request transfers from one store to another (even when their internal system says the other store has the items)? I've also been told by 1 SA that they can't order items from the online H website to be picked up in store (and thus count towards my in-store profile) - does anyone know if this is true?
