This is the master thread for the Hermès store in Wien / Vienna, Austria.
Graben 22, 1010 Wien, Austria
Graben 22, 1010 Wien, Austria
Hermès Austria
- Thread starter varvara
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Long story short: I wanted a blanked scarf (a big one) and the first SA ( no smile, no feeling, no reaction) showed me a rectangular and I said I was a square one. And another one said: we don’t have. I saw one in two tones - like caramel and beige - asked if I can see. The SA said: this is not what you are looking for and too big for me. I had to insist showing me that scarf. She finally took it out.... and it was exactly what i was looking for. I asked if they have a new one and SA denied and said everything was sold out. And then another SA standing next to me said: we got only one. There was no description, nothing.... no conversation at all. At the cashier also no reaction. She just asked me how I wanna pay. And then I took my bag and left. The invoice was handwritten.
This cool and unfriendly service is just s***
Thanks for letting me sharing my frustrations and understanding.
Angry!!!Long story short: I wanted a blanked scarf (a big one) and the first SA ( no smile, no feeling, no reaction) showed me a rectangular and I said I was a square one. And another one said: we don’t have. I saw one in two tones - like caramel and beige - asked if I can see. The SA said: this is not what you are looking for and too big for me. I had to insist showing me that scarf. She finally took it out.... and it was exactly what i was looking for. I asked if they have a new one and SA denied and said everything was sold out. And then another SA standing next to me said: we got only one. There was no description, nothing.... no conversation at all. At the cashier also no reaction. She just asked me how I wanna pay. And then I took my bag and left. The invoice was handwritten.
This cool and unfriendly service is just s***
Thanks for letting me sharing my frustrations and understanding.
If I were you I will just walk out
They don't deserve my money and sales
I was thinking the same but I just loved that scarf so much!! I am usually a really patient person because I used to work in kind of custom service area and I was trained always to be nice/professional to our customers but these people just made me so angry!! And I was just wondering if there is a way to complain to the H headquarters or management!
Oh my! Is it customary to have a hand written receipt? I've never seen anything quite like this.... this is 2018 and it's a real Hermes boutique?Long story short: I wanted a blanked scarf (a big one) and the first SA ( no smile, no feeling, no reaction) showed me a rectangular and I said I was a square one. And another one said: we don’t have. I saw one in two tones - like caramel and beige - asked if I can see. The SA said: this is not what you are looking for and too big for me. I had to insist showing me that scarf. She finally took it out.... and it was exactly what i was looking for. I asked if they have a new one and SA denied and said everything was sold out. And then another SA standing next to me said: we got only one. There was no description, nothing.... no conversation at all. At the cashier also no reaction. She just asked me how I wanna pay. And then I took my bag and left. The invoice was handwritten.
dd
This cool and unfriendly service is just s***
Thanks for letting me sharing my frustrations and understanding.
I will tell you... if you'd really like to make a statement, you need to send a registered letter to H Headquarters. No email. This was so effective for a situation I was involved many years ago. IT WORKED! I'm with bagidiotic, I would not shop there but I do understand your point that you love the brand and wanted the scarf.
By the way, I love the scarf you bought! I know the one and have been eyeing it myself! xo
I personally would ask the Finanzamt if they are happy with those kinds of recipts. Might push a few buttons 
This is a franchise store. Earlier in this thread the handwritten receipts were discussed - not a new thing.
I’m with you! Handwritten receipts in 2018? SMH.
The receipts were always like that at the Vienna store. I shopped there for more than 10 years until I moved to Berlin. I was lucky to have found one of the few super nice SAs (who also put me on the list for a K and B, both of which arrived). Unfortunately she moved to a different brand some years ago.
Yea this thread is old so you'd think they'd join the 21st century by now. How the heck do they keep track of their inventory, on chiseled stone tablets? =/ No wonder everyone is so grumpy there. They are in a time warp. It all seems way too shady for a billion dollar company. Franchise or not.... even Chik-Fil-A has cash registers.
If I were you, nah they aren’t getting my money. This is piss poor customer serviceLong story short: I wanted a blanked scarf (a big one) and the first SA ( no smile, no feeling, no reaction) showed me a rectangular and I said I was a square one. And another one said: we don’t have. I saw one in two tones - like caramel and beige - asked if I can see. The SA said: this is not what you are looking for and too big for me. I had to insist showing me that scarf. She finally took it out.... and it was exactly what i was looking for. I asked if they have a new one and SA denied and said everything was sold out. And then another SA standing next to me said: we got only one. There was no description, nothing.... no conversation at all. At the cashier also no reaction. She just asked me how I wanna pay. And then I took my bag and left. The invoice was handwritten.
This cool and unfriendly service is just s***
Thanks for letting me sharing my frustrations and understanding.
I am sorry to hear about your bad experience. But I laughed out laugh when I saw that hand written invoice - as if we were in the 1980..... LOL
even though they are a franchise store, aren't there also some H guidlines for them which they have to meet?
Thank you for all your understanding. Doesn’t H check its franchise companies and let they do what they want? I asked once if they do register their customers and the answer was: oh yes but not for bags? WTF. HOW. They don’t even use a computer.... there are people who are not so keen on getting a B/K. I just wanna a nice customer service. WTF... I hope one day this store will be closed.