Has anyone shopped at Italist?
- Thread starter mirukuku
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i knew it could not be forever, and yesterday was the day of big disappointment 
while the item that i ordered was new and authentic, all the rest was wrong...
the size was not mentioned in the listing, but the pictures were large and the belt looked like a perfect jeans belt - wide woven leather strap with a proper buckle, so i ordered it for my DH without fear. And it arrived yesterday, thin, shapeless flimsy and very soft!
Pics were enlarged to make it look big, but none of the picture was showing it worn on a model, so i could figure out the size (how tiny it was) and it came without the box! (it was supposed to be a gift)
so, i went back online and requested a return, and what a load of disappointment it was to see that out of 312 euro paid i would get back only 161 euro, because they AGAIN will charge me for DHL shipping and taxes and duties!
how can it even be possible???
if you return something, how come you pay all those fees again??!! and why MY import duties are not refunded?? the CS sounded like a broken record, repeating the same **** again and again - because you are Importing an Item to Italy, you have to pay this and that...
a bunch of lame excuses and a whole lot of lies! it's just a crappy return policy that forces you to keep the item rather than lose a good half of your money just because you held the item in your hands for a few minutes!
So very disapponted!!
they lost me as a customer!
while the item that i ordered was new and authentic, all the rest was wrong...
the size was not mentioned in the listing, but the pictures were large and the belt looked like a perfect jeans belt - wide woven leather strap with a proper buckle, so i ordered it for my DH without fear. And it arrived yesterday, thin, shapeless flimsy and very soft!
Pics were enlarged to make it look big, but none of the picture was showing it worn on a model, so i could figure out the size (how tiny it was) and it came without the box! (it was supposed to be a gift)
so, i went back online and requested a return, and what a load of disappointment it was to see that out of 312 euro paid i would get back only 161 euro, because they AGAIN will charge me for DHL shipping and taxes and duties!
how can it even be possible???
if you return something, how come you pay all those fees again??!! and why MY import duties are not refunded?? the CS sounded like a broken record, repeating the same **** again and again - because you are Importing an Item to Italy, you have to pay this and that...
a bunch of lame excuses and a whole lot of lies! it's just a crappy return policy that forces you to keep the item rather than lose a good half of your money just because you held the item in your hands for a few minutes!
So very disapponted!!
they lost me as a customer!
+1!i knew it could not be forever, and yesterday was the day of big disappointment
while the item that i ordered was new and authentic, all the rest was wrong...
the size was not mentioned in the listing, but the pictures were large and the belt looked like a perfect jeans belt - wide woven leather strap with a proper buckle, so i ordered it for my DH without fear. And it arrived yesterday, thin, shapeless flimsy and very soft!
Pics were enlarged to make it look big, but none of the picture was showing it worn on a model, so i could figure out the size (how tiny it was) and it came without the box! (it was supposed to be a gift)
so, i went back online and requested a return, and what a load of disappointment it was to see that out of 312 euro paid i would get back only 161 euro, because they AGAIN will charge me for DHL shipping and taxes and duties!
how can it even be possible???
if you return something, how come you pay all those fees again??!! and why MY import duties are not refunded?? the CS sounded like a broken record, repeating the same **** again and again - because you are Importing an Item to Italy, you have to pay this and that...
a bunch of lame excuses and a whole lot of lies! it's just a crappy return policy that forces you to keep the item rather than lose a good half of your money just because you held the item in your hands for a few minutes!
So very disapponted!!
they lost me as a customer!
@ksuromax
Sorry your luck ran out. I've only purchased from them once, and even tho the item was fine, the final price charged to my cc wasn't what was on the order. I didn't even bother bc I knew how bothersome it was going to be and it was around 35 I think. I'd only buy if I was desperate, or they have EXACTLY what I want. Otherwise, dont bother. Since my purchase, I've never had any reason to go back.
Sorry your luck ran out. I've only purchased from them once, and even tho the item was fine, the final price charged to my cc wasn't what was on the order. I didn't even bother bc I knew how bothersome it was going to be and it was around 35 I think. I'd only buy if I was desperate, or they have EXACTLY what I want. Otherwise, dont bother. Since my purchase, I've never had any reason to go back.
You are talking about Italist, correct? I’ve recently had 2 horrible experiences with them. Just today i received a bag that is used! Full of scratches, hardware protectors removed, creasing on the bag...plus it arrived with the front hardware lock in the open position, the inside removable pouch unzipped, i could go on and on...i will be sending it back, but apparently i will lose customs fees both ways! For their mistake! I am livid. Never ever will i purchase from them againi knew it could not be forever, and yesterday was the day of big disappointment
while the item that i ordered was new and authentic, all the rest was wrong...
the size was not mentioned in the listing, but the pictures were large and the belt looked like a perfect jeans belt - wide woven leather strap with a proper buckle, so i ordered it for my DH without fear. And it arrived yesterday, thin, shapeless flimsy and very soft!
Pics were enlarged to make it look big, but none of the picture was showing it worn on a model, so i could figure out the size (how tiny it was) and it came without the box! (it was supposed to be a gift)
so, i went back online and requested a return, and what a load of disappointment it was to see that out of 312 euro paid i would get back only 161 euro, because they AGAIN will charge me for DHL shipping and taxes and duties!
how can it even be possible???
if you return something, how come you pay all those fees again??!! and why MY import duties are not refunded?? the CS sounded like a broken record, repeating the same **** again and again - because you are Importing an Item to Italy, you have to pay this and that...
a bunch of lame excuses and a whole lot of lies! it's just a crappy return policy that forces you to keep the item rather than lose a good half of your money just because you held the item in your hands for a few minutes!
So very disapponted!!
they lost me as a customer!
yes, the whole thread is about Italist
i am very sorry this happened to you
their Return policy is a load of rubbish, i just don't understand how anyone can charge the Buyer for their own mistake??
Gosh, i wish i had checked this thread before ordering! A bag a few weeks ago, a Ferragamo studio, arrived with a crumpled water stained red Ferragamo box, horrible condition, and the dustbag was filthy, full of black grease stains ....the bag had obviously been a return but was in great shape so i kept it. It was on sale, so,,,
Love the Studio, so i bought another from them, thinking that other situation had to be a fluke! I get the bag today. Appalling condition , certainly not new. Plus it arrived all out of whack, zippers open, front clasp hanging ....stains on the straps, which was attached, instead of rolled up inside the bag with wrapping....the bag is creased and full of scratches and marks, all hardware protectors removed....
I sent them an email, but i know i will be out a lot of money in these customs fees, plus what if they refuse to take it back, saying i am the one who scratched the bag!
Horrible horrible company, i wont ever purchase from them again, and i just hope i at least get my refund ...ugh....
Love the Studio, so i bought another from them, thinking that other situation had to be a fluke! I get the bag today. Appalling condition , certainly not new. Plus it arrived all out of whack, zippers open, front clasp hanging ....stains on the straps, which was attached, instead of rolled up inside the bag with wrapping....the bag is creased and full of scratches and marks, all hardware protectors removed....
I sent them an email, but i know i will be out a lot of money in these customs fees, plus what if they refuse to take it back, saying i am the one who scratched the bag!
Horrible horrible company, i wont ever purchase from them again, and i just hope i at least get my refund ...ugh....
After reading thru some peoples posts, rather than lose so much money it seems a lot just kept the items. I am attaching a couple pix of some of the scratches. Does anyone know if there is a way to fix any of these scratches? I hate to lose all that money but i also hate to keep a bag that is in this condition....the pix do not show too much, since the bag is black it was really hard to capture....thank u in advance if anyone has any ideas! At least if i could somehow address these scratches.....
Yikes, I’m sorry to hear about all of the issues others have encountered. I personally have ordered 1 item through italist and all went perfectly smoothly. Just my experience.
Thank you
from reading through some of the posts on this thread, it seems really hit and miss with them, as it depends on which boutique sent your item out. Things can vary greatly apparently.My situation is not completely resolved yet, but i wanted to share an update after my explosions above 
I-think if anyone has issues with an order, since there is no phone number to call. The best way to contact Italist to tackle an issue head on is to message them directly through instagram. Responses to emails can take awhile and getting some movement on your issue uncertain through that channel. But a direct contact via insta got me a super-fast response, and the person was super helpful when i listed all the issues. She said i would hear from a customer rep via email immediately to facilitate a return and that i would not lose the customs fees or be charged return shipping. I did hear immediately, after waiting hours with no response until the insta person initiated it. They are scheduled to pick the package up tomro, and once the boutique gets it, my return should be processed.
It seemed like the gal on insta was concerned with building Italists reputation, and mentioned that any issues with boutiques would result in a fine being imposed on them......To prevent future incidents. So anyone who has trouble should probably let them know, so that they can work on these quality control issues. She also extended me a 100$ coupon for my trouble. So while i am still not happy i received the bag in that condition, it seems like things will be resolved favorably. And sometimes it pays to be a greasy wheel.
Thanks for letting me share.
I-think if anyone has issues with an order, since there is no phone number to call. The best way to contact Italist to tackle an issue head on is to message them directly through instagram. Responses to emails can take awhile and getting some movement on your issue uncertain through that channel. But a direct contact via insta got me a super-fast response, and the person was super helpful when i listed all the issues. She said i would hear from a customer rep via email immediately to facilitate a return and that i would not lose the customs fees or be charged return shipping. I did hear immediately, after waiting hours with no response until the insta person initiated it. They are scheduled to pick the package up tomro, and once the boutique gets it, my return should be processed.
It seemed like the gal on insta was concerned with building Italists reputation, and mentioned that any issues with boutiques would result in a fine being imposed on them......To prevent future incidents. So anyone who has trouble should probably let them know, so that they can work on these quality control issues. She also extended me a 100$ coupon for my trouble. So while i am still not happy i received the bag in that condition, it seems like things will be resolved favorably. And sometimes it pays to be a greasy wheel.
Thanks for letting me share.
i have just received an update for my case as well, they received the item back, and it's well accepted for return (tag in place, within return period, unworn, etc) and they processed the refund at they mentioned 'in full' but i don't know whether this means less my original shipping+duties/taxes fee, or, notMy situation is not completely resolved yet, but i wanted to share an update after my explosions above
I-think if anyone has issues with an order, since there is no phone number to call. The best way to contact Italist to tackle an issue head on is to message them directly through instagram. Responses to emails can take awhile and getting some movement on your issue uncertain through that channel. But a direct contact via insta got me a super-fast response, and the person was super helpful when i listed all the issues. She said i would hear from a customer rep via email immediately to facilitate a return and that i would not lose the customs fees or be charged return shipping. I did hear immediately, after waiting hours with no response until the insta person initiated it. They are scheduled to pick the package up tomro, and once the boutique gets it, my return should be processed.
It seemed like the gal on insta was concerned with building Italists reputation, and mentioned that any issues with boutiques would result in a fine being imposed on them......To prevent future incidents. So anyone who has trouble should probably let them know, so that they can work on these quality control issues. She also extended me a 100$ coupon for my trouble. So while i am still not happy i received the bag in that condition, it seems like things will be resolved favorably. And sometimes it pays to be a greasy wheel.
Thanks for letting me share.
will post the outcome once i have final advice from them, or see the amount refunded.
Anyway, whatever it is, still better than initial status
and i entirely agree on their decision to put penalty on the faulty boutique, they sell LUXURY stuff, and even on sale, it's all still bl@@dy expensive to send them in that condition, or list with misleading description!!
I hope you are able to recover a full refund! try what i did, message them through instagram...you should not be penalized for their lack of proper display....like u said, it really seems like their policies are an effort to get people to keep the items rather than lose so much money for returns...its a shame as they have so many items and run good sales...
Anyhow, let us know how it all works out, and i will do the same
thanks, but it's kinda late for Insta complaint, i had good response by email thoughI hope you are able to recover a full refund! try what i did, message them through instagram...you should not be penalized for their lack of proper display....like u said, it really seems like their policies are an effort to get people to keep the items rather than lose so much money for returns...its a shame as they have so many items and run good sales...
Anyhow, let us know how it all works out, and i will do the same
Hope, they will re-consider and change their Return Policy, and i will be glad to "stay" as i, too, like their choice and prices.
update on my saga
i have been refunded in full!
all 312 euro paid are now safely back to my credit card!
i must admit Italist have resolved the case very respectfully and i had very good communication with them (by email), they updated me on every stage and ensured that they aim is to keep their customers happy, which is great!
It started like a usual hopeless case, but after i sent them a lot of photos showing how far was the received item from what it looked online they took it to a different level.
I feel very pleased and really hope that this is the beginning of the change, the change of the Policy and the change of handling the tough cases.
i have been refunded in full!
all 312 euro paid are now safely back to my credit card!
i must admit Italist have resolved the case very respectfully and i had very good communication with them (by email), they updated me on every stage and ensured that they aim is to keep their customers happy, which is great!
It started like a usual hopeless case, but after i sent them a lot of photos showing how far was the received item from what it looked online they took it to a different level.
I feel very pleased and really hope that this is the beginning of the change, the change of the Policy and the change of handling the tough cases.