Has anyone shopped at Italist?

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#511
They sent me a Burberry belt that doesn't look genuine, and all they do is telling me I'm wrong and they're right.
I bought this belt from Italist. Here's the link to the official Burberry website and the item to compare for yourself how it doesn't look genuine to me: https://us.burberry.com/beta/vintage-check-e-canvas-belt-p80217761
This is what the back of the belt should look like.
Burberry Belt.jpg

And this is what I received... the buckle looks different from what I see on Burberry website (the width of black vertical lines, their spacing, and where they're positioned.) And the embossing on the back of the belt is missing, it instead has the serial number, burberry, and made in italy written on it, L of italy is already partially-rubbed off.
Belt 1.jpg Belt 2.jpg
I've been back and forth with Italist for almost 2 days now and all day do is lecturing me how authentic their item is.
 
#512
Dokken29223 said:
They sent me a Burberry belt that doesn't look genuine, and all they do is telling me I'm wrong and they're right.
I bought this belt from Italist. Here's the link to the official Burberry website and the item to compare for yourself how it doesn't look genuine to me: https://us.burberry.com/beta/vintage-check-e-canvas-belt-p80217761
This is what the back of the belt should look like.
View attachment 4670757

And this is what I received... the buckle looks different from what I see on Burberry website (the width of black vertical lines, their spacing, and where they're positioned.) And the embossing on the back of the belt is missing, it instead has the serial number, burberry, and made in italy written on it, L of italy is already partially-rubbed off.
View attachment 4670758 View attachment 4670759
I've been back and forth with Italist for almost 2 days now and all day do is lecturing me how authentic their item is.
Click to expand...
Here’s an update: They asked for proof such as photos so I sent them and they stopped responding. So much for their worthless authenticity guarantee. I’m going to begin a claim against them soon.
 
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#513
Hi all, has anyone in the US returned something to Italist where there wasn't a problem on their end? If so, how much did you incur in return shipping charges and customs duties? I bought a bag recently and the color isn't what I thought it would be. I don't fault Italist (and while their customer service is pretty bad, I buy from them fairly often because the deals can be incredible and they have never made a mistake on any order of mine), and can return it but have to pay for shipping and return customs myself. And I'm a bit confused about the idea of "return customs" charges anyway. The bag is of Italian origin, so can't I avoid customs charges by marking the item "return merchandise" on the customs form? I think that is what Farfetch does on returns. Or does Italist deduct some amount from the refund in order to cover the customs duties paid on the original shipment?

TIA!
 
#514
after reading you some bad experiences, I had no desire to shop on italist. they basically like Farfetch. but they partner with all the boutiques in Italy. and they don't offer free return (that is big no for me). and their pricing is very confusing. saw couple same style bag with different prices. it might be listed from different boutiques. I understand they put some items on sale cause they might not be in perfect condition. Saw a Prada safiano leather backpack for 591 euro, and the original price is 1255 euro. that is insane and too good to be true. what's the catch? I strongly suggest anyone shop online (with every site, no matter how good they are), when you receive the package and prepare the open it. Before THAT, please remember record your unboxing, if you find out anything wrong with your purchase, show it in front of camera. Online shopping from these "RETAILER" is not safe, even the reputable one.
 
#515
I shop on italist regularly, made 6~+ purchases from them? Everything I bought is authentic and arrived quickly with great tracking. I can’t help with the return questions because with their incredible prices I assume you can’t return. I worked in fashion and to get a price this good it’s usually final sale or close out (from the boutique not the brand)

I check italist first when shopping for Gucci, Loewe, golden goose, and ysl.
 
#516
I have shopped on italist quite a few times and so far I have not had any issues. I purchased a large Valentino Rockstud tote bag, three Gucci Soho disco bags and a Gucci scarf, and also a Gucci cosmetic case and everything arrived promptly and in perfect new and authentic condition. The prices were so good (I’m a bargain luxury shopper). They are similar to Farfetch and that they utilize various boutiques in Europe, however their boutiques are all in Italy. It’s so nice to be able to take advantage of European prices while living in the United States and I don’t have to waste money flying to Europe to get a good deal. I work in the designer handbag industry and I handle many, many designer bags on a regular basis so I am confident the items I received from Italist have been authentic.


MarkWoo said:
after reading you some bad experiences, I had no desire to shop on italist. they basically like Farfetch. but they partner with all the boutiques in Italy. and they don't offer free return (that is big no for me). and their pricing is very confusing. saw couple same style bag with different prices. it might be listed from different boutiques. I understand they put some items on sale cause they might not be in perfect condition. Saw a Prada safiano leather backpack for 591 euro, and the original price is 1255 euro. that is insane and too good to be true. what's the catch? I strongly suggest anyone shop online (with every site, no matter how good they are), when you receive the package and prepare the open it. Before THAT, please remember record your unboxing, if you find out anything wrong with your purchase, show it in front of camera. Online shopping from these "RETAILER" is not safe, even the reputable one.
Click to expand...
 
#517
hello I am a loyal customer to italist !! I confess that in two years it has been my best choice you get great designers at a very good discount, so that you can get them without discount and still exceed the prices of other platforms .... I particularly have had very good experience with them .. I really believe that everyone will make mistakes but I confess to me it has gone super fantastic !!!! There is variety in prices since there are several stores in Europe with items on sale some more than others make sure you place prices from less to greater .. and if you really do not have the option of free return to me I have to return some Fendi sneaker but why I was wrong the size because in Italian it is a size and in Europe it is a little smaller but it is not a big deal either I am really happy with this platform do not hesitate to call them and they will get you out of all your doubts they will answer you very kindly believe me I am a faithful customer and really I recommend them 100%
 
#518
serenityneow said:
Hi all, has anyone in the US returned something to Italist where there wasn't a problem on their end? If so, how much did you incur in return shipping charges and customs duties? I bought a bag recently and the color isn't what I thought it would be. I don't fault Italist (and while their customer service is pretty bad, I buy from them fairly often because the deals can be incredible and they have never made a mistake on any order of mine), and can return it but have to pay for shipping and return customs myself. And I'm a bit confused about the idea of "return customs" charges anyway. The bag is of Italian origin, so can't I avoid customs charges by marking the item "return merchandise" on the customs form? I think that is what Farfetch does on returns. Or does Italist deduct some amount from the refund in order to cover the customs duties paid on the original shipment?
Click to expand...
 
#519
serenityneow said:
Hi all, has anyone in the US returned something to Italist where there wasn't a problem on their end? If so, how much did you incur in return shipping charges and customs duties? I bought a bag recently and the color isn't what I thought it would be. I don't fault Italist (and while their customer service is pretty bad, I buy from them fairly often because the deals can be incredible and they have never made a mistake on any order of mine), and can return it but have to pay for shipping and return customs myself. And I'm a bit confused about the idea of "return customs" charges anyway. The bag is of Italian origin, so can't I avoid customs charges by marking the item "return merchandise" on the customs form? I think that is what Farfetch does on returns. Or does Italist deduct some amount from the refund in order to cover the customs duties paid on the original shipment?

TIA!
Click to expand...
hello, if I returned some sneaker recently ... just enter your italist account see the products you bought touch the item you will return you go step by step and while you are doing it you will see when your return will be and place if you agree. .. there you will see the total to return in my case the return was about 50 or more I do not remember well
 
#520
MarkWoo said:
after reading you some bad experiences, I had no desire to shop on italist. they basically like Farfetch. but they partner with all the boutiques in Italy. and they don't offer free return (that is big no for me). and their pricing is very confusing. saw couple same style bag with different prices. it might be listed from different boutiques. I understand they put some items on sale cause they might not be in perfect condition. Saw a Prada safiano leather backpack for 591 euro, and the original price is 1255 euro. that is insane and too good to be true. what's the catch? I strongly suggest anyone shop online (with every site, no matter how good they are), when you receive the package and prepare the open it. Before THAT, please remember record your unboxing, if you find out anything wrong with your purchase, show it in front of camera. Online shopping from these "RETAILER" is not safe, even the reputable one.
Click to expand...

Hi guys! Reading the blog regularly but rarely write in here. As always I’m happy to help anyone who is confused or not sure about Italist since I’m a fashion blogger ( on Instagram @Styleme_ava) and have been shopping on Italist.com for the last 4-5 years!!
Since a comparison with Farfetch was started in the above comments, I would like to ask you- do you trust you get Authentic items from Farfetch? If so, what makes you doubt Italist?! Good prices on luxury brands can be found during sales on those websites ( and others too! I have also other favorites to shop for brand names that come straight from Italy) unlike prices in US boutiques where they rarely or never have sales ( like Gucci for instance)
I mean, if you want to spend a lot more for the same item, that’s ok, but I personally prefer to shop for luxury items in a smarter way!
Do t hesitate to reach out on my Instagram if you have any questions. I’m always happy to help
Ava from @Styleme_ava
 
#521
I bought two Prada bag from Farfetch before. Both of them had been authenticated by Experts from Purseforum. Unfortunately, one of them had been call out SUPERFAKE by them.
You can see the authentication posts here
https://forum.purseblog.com/threads/authenticate-this-prada.899598/page-416


Styleme_ava said:
Hi guys! Reading the blog regularly but rarely write in here. As always I’m happy to help anyone who is confused or not sure about Italist since I’m a fashion blogger ( on Instagram @Styleme_ava) and have been shopping on Italist.com for the last 4-5 years!!
Since a comparison with Farfetch was started in the above comments, I would like to ask you- do you trust you get Authentic items from Farfetch? If so, what makes you doubt Italist?! Good prices on luxury brands can be found during sales on those websites ( and others too! I have also other favorites to shop for brand names that come straight from Italy) unlike prices in US boutiques where they rarely or never have sales ( like Gucci for instance)
I mean, if you want to spend a lot more for the same item, that’s ok, but I personally prefer to shop for luxury items in a smarter way!
Do t hesitate to reach out on my Instagram if you have any questions. I’m always happy to help
Ava from @Styleme_ava
Click to expand...
 
#522
Hey y’all, I bought a dolce and gabbana bag, belt, card holder, bag charm and a wallet I have never had any problems. They shipped on time. They have free shipping but you have to pay to ship back to them. I have been buying items from them for years. You can see on my Instagram account how I even style them @Kili_girl77 thanks.
 
#523
(All those ‘new members’ commenting is it genuine?)

I’ve purchased combat boots from italist last week and waiting for delivery. Will report here if happy with the item. The suggestion to film unpacking was really good, thanks!
 
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#524
Consumer2much said:
(All those ‘new members’ commenting is it genuine?)

I’ve purchased combat boots from italist last week and waiting for delivery. Will report here if happy with the item. The suggestion to film unpacking was really good, thanks!
Click to expand...
Follow up.
Package received. Boots originally from FarFetch (their tag in box) Exactly like in the photos on Italist, previously unused but likely tried on. They are super-priced Balmain (€420!!) in new condition, except for one minor issue, there’s a spot where sole isn’t glued properly, very minor issue. I’m keeping them and so stoked I found this ‘bargain’ :smile:
 
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