Has anyone shopped at Italist?

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#436
If you google italist reviews...you can see negative reviews with claims that they sell fakes

But on here people have purchased from them and they got authentic products

Could it be they mix fake with authentic products?
 
#437
I ordered a Jimmy Choo bag and it came without a dustbag and missing the crossbody chain. It came shipped in a flimsy box inside of a plastic bag? Will DEFINITELY never order from them again. I will be out the shipping of 30 euros, but I am in Europe so at least I did not pay customs and duties that will not be returned. STAY AWAY FROM THIS SITE.
 
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#441
cher051 said:
I ordered a Jimmy Choo bag and it came without a dustbag and missing the crossbody chain. It came shipped in a flimsy box inside of a plastic bag? Will DEFINITELY never order from them again. I will be out the shipping of 30 euros, but I am in Europe so at least I did not pay customs and duties that will not be returned. STAY AWAY FROM THIS SITE.
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When I got my Gucci loafers from there, the box was dirty and it was clear the shoes had been worn due to the bends in the top of the shoe. I asked them about this and they said it came from the Maison (????) and that it was a display pair. I wonder if yours was the same? Although, they should be upfont about that.
 
#442
My friend's credit card information was compromised, and all the fraudulent charges (>$2000) were tracked back to Italist. They also did not acknowledge the issue and told my friend to contact the bank and solve it herself.

Do NOT shop at this site.
 
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#443
cher051 said:
I ordered a Jimmy Choo bag and it came without a dustbag and missing the crossbody chain. It came shipped in a flimsy box inside of a plastic bag? Will DEFINITELY never order from them again. I will be out the shipping of 30 euros, but I am in Europe so at least I did not pay customs and duties that will not be returned. STAY AWAY FROM THIS SITE.
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I wish I had stayed away from this site. I just received a Givenchy bag that is clearly a store return. It was not padded or protected when it was shipped to me and now the outside is all dented!!! Of course they have no phone number, so you can only chat and email. I opened a chat on Wed when I got they bag and they said to email them. I emailed them and sent pictures of the dented bag. They said I can return it but will not respond to my request to refund the orignal shipping fees, custom import fees and return fees!!! I will be out $500 or more. I will never shop with them again!!!
 
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#445
Ugh. I bought a Louboutin bag from there and it arrived today. Fast shipping to be sure but THEY SENT THE WRONG BAG!
Now reading about them here it seems like I'll be out a bunch of money if I try to return it. So bummed! I'll update when I hear back from them but I'm not optimistic.
 
#446
cadillacclaire said:
Ugh. I bought a Louboutin bag from there and it arrived today. Fast shipping to be sure but THEY SENT THE WRONG BAG!
Now reading about them here it seems like I'll be out a bunch of money if I try to return it. So bummed! I'll update when I hear back from them but I'm not optimistic.
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That’s terrible, so sorry! I’ve bought from them a handful of times but always on the assumption that it’s like final sale as I’ve read their return policy is atrocious. But if it’s the wrong item, then it’s their fault! Surely you shouldn’t be stuck with a bag you never ordered! Their CS is reputably bad but maybe you can reach out to them and also on social media (FB, Twitter etc) and see if you can get their attention that way?
 
#447
eckw said:
That’s terrible, so sorry! I’ve bought from them a handful of times but always on the assumption that it’s like final sale as I’ve read their return policy is atrocious. But if it’s the wrong item, then it’s their fault! Surely you shouldn’t be stuck with a bag you never ordered! Their CS is reputably bad but maybe you can reach out to them and also on social media (FB, Twitter etc) and see if you can get their attention that way?
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They emailed back saying that I won't be charged for shipping or customs, but in order to initiate the return I have to agree to their TOS which stated that I DO have to pay. I think I'll wait to hear what my credit card company has to say about this one.
 
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#449
Italist is the worst. For a $120 item, they required a signature for delivery using DHL. You must be home from 9-5 Monday through Friday (although if you call DHL, they will tell you that residential deliveries are after 5, unless you’re on the commercial route … so you must be home ALL DAY to get your package). There is no way around this because the Italist requires it. And they don’t tell you this before you order. And when you contact them about it, they do not help you. They basically say “good luck” and disclaim any responsibility for processing a return if you simply try to have the package returned to them. I’ve never had a worse experience.
 
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