I have been leery of purchasing from Italist. I normally purchase online from Mytheresa and Farfetch, as well as Harrods. Placed an order on Monday. Received today Shoes appear to be authentic (valentino rockstud mules). Compared them to shoes purchased at boutique and there are no differences. I only saved around $150 from the USD price, however, it was a color that I could not find in the States. Credit company initially flagged it as fraud, spoke with CC, placed online order again and got an email confirmation, and then a DHL shipment notification.
Has anyone shopped at Italist?
- Thread starter mirukuku
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
I had a great experience shopping for the first time with Italist.com. Purchased a pair of Todd ballerinas on a Thursday and were shipped to Australia on the Monday. Smooth easy transaction and super fast shipping. Shoes are authentic and in perfect brand spanking new condition. Shoes were on sale and I got them at a great price!
I've been trying to buy something from their site for the past week, with numerous different cards, and the transaction just won't go through. I keep getting an error message reading "SORRY! SOMETHING WENT WRONG, USE A DIFFERENT CARD OR CONTACT YOUR BANK". After emailing back and forth for a number of days with these people, they keep giving me the same generic answers, to make sure my cards are 'Verified By Visa', make sure I entered all the information correctly (I obviously did, I know how to read numbers on a card), and to contact my bank. I've contacted the banks and they sometimes say they don't even see an attempt from this site to make a charge. I'm not sure if the item is just out of stock and they want to keep it up, or if there's something wrong with their site. Either way, the customer service is essentially non-existant.
Same here, after an hour on the phone with my bank, I was able to make a purchase.
Last edited:
Purchased a few times from them, never had any issue...
authentic merchandise with speedy delivery
authentic merchandise with speedy delivery
I am eyeing this coat below, at the Italia website. However, after feeling leery, I went to the Moose Knuckles website and they provide a link where one can check to see if a vendor is selling authentic merchandise. Unfortunately, this did not make the grade. I guess the old expression holds true, "if it sounds too good to be true, it is."
https://www.italist.com/en/Women/Cl...tirling-Parka/9617443/9787054/Moose-Knuckles/
https://www.italist.com/en/Women/Cl...tirling-Parka/9617443/9787054/Moose-Knuckles/
Did you see where Italist was sourcing from? Italist would not be a vendor. They are like Farfetch-they use different stores to provide the items.
hmmm... okay, thanks for the feedback. Still, I'm very patient and might just wait until the manufacturer places it on sale after the winter.
Exactly the same thing happening to me. I've been trying to purchase from them since November. I've used numerous different credit cards, including my husband and friends. Nothing will work. I have emailed their customer service many, many times and all I get back is the same email message saying I need to sign up for Verified by Visa or MasterCard secure card. After spending a couple of hours on the phone to my bank, none of my credit cards participate in these programs, but I have never had a problem purchasing from any other website - ever! They must be losing so much business, but have no customer service support in place to fix the problem. I imagine they will go under at some point, if not already.
I wouldn't shop here again ever. It's worse than terrible. Their return is a scam. They will leave you to deal with round-trip duty fees. It cost me $280 ($55 US duty + $147 Italy duty + DHL shipping both ways) to return a product. Custom service is a sham. Emails only and take forever to get a reply. No other company I've dealt with leave me to pay duties both ways. When a product is returned, the shipping back to Italy should have been marked as return and there should not be duty to begin with. Now a customer has to try and get the duty back from Italy by herself?! Good luck with that.
Yes, and beyond that, it takes a certain type of dysfunction to not even make it possible for customers to place orders in the first place, while they continue to send me sale alerts, etc! I predict this site will defunct imminently.
My bank had to involve the manager. I got my bag today. It’s in perfect condition, and it was a good deal. I don’t think I would buy otherwise, too much hassle, and return policy is not great.
How did your bank involve the manager? My bank claimed it was Italist blocking the charge and when I reached out to customer service all I got were form letters.