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#151
I bought so much from Reebonz, I have been a solitaire member for a few years. I only buy brand new items and I have never needed to question the authenticity of each items. I only had to return 2 items once - a ferragamo shoes with a linear scratch at the back of the shoe. Return was no hassle once, they arranged for it to be picked up by a courier from work.

Having said all these, I will never buy pre owned items there or jeweleries as there is always that risk of superfakes.
 
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#152
I have previously purchase a Balenciaga Mini Papier Zip Around and it was perfect except some scratches on the mirror leather tag (but that was acceptable thinking of the price difference as compared to boutique).

I am someone who have purchased from boutiques sales, US departmental sales like Saks, NM, Bergdorf, Hirshleifers and have realistic expectations over what a sales item would be like. That explains my expectation towards a purchase from Reebonz and explains my acceptability towards the scratches on the mirror leather tag from the Balenciaga Mini Papier Zip Around.

HOWEVER, NOW ON MY 2ND PURCHASE:

RECEIVED product on 4th June (Thu) 7PM
I am EXTREMELY mad by Reebonz now especially being handled by a I would say "stupid" agent: Sarah. I mean LITERALLY STUPID. I've got a Valentino Rockstud Micro-Mini tote, and one of the handle thread supporting the bag to the handle was loose.

Well, I was excited to use my bag (not having any intention of exchanging, return or refund), I cut off the Reebonz tag and sticker. Only to realise immediately thereafter that the thread was loose and it was a structural problem to the support of the bag as it may cause the handle to break off from the bag.



Called Reebonz on 5th June (Fri) morning 9:30AM, served by Sarah:
1) Reebonz tag & sticker removed (cannot refund/exchange - I fully respect that)
2) Trusted the wrong person who claim to LET THEIR ATELIERS handle the bag

Arrange PICKUP that 5th June (Fri) night 10PM, bag condition was fine except the loose thread on the handle (like I said, accept the negligible defects from a sales with realistic expectations):



WEEKENDS CLOSED.

Called Reebonz on 8th June (Mon) morning 9:30AM, Sarah is the agent handling this case, promised to update me by 2pm, which she did not, she only called back at 4pm, is fine so long I get an update.

Arrange DELIVERY BACK that 8th June (Mon) night 8PM,
A) Thread was badly done using a different texture of thread, different style of thread, different color tone of thread, different material of thread. Different stitching method, ORIGINAL can clearly see 2 lines of thread.
B) New marks, new scratches that was entirely different as compared to how it was when I send them

A)





B)


Called Reebonz today 9th June (Tue), same Sarah in-charge:

Sarah claimed that no one can vouch that the scratches are caused from their end, delivery end or my end. I certainly can vouch for myself that it was definitely not from my end.

When questioned about why used a different thread to stitch the thread, she said something along this line "when you called, the problem was the loose thread and to get it rectify". SO APPARENTLY YOU GOT TO BE VERY PRECISE, "oh please use back the same kind of thread, same material huh, same style of stitching back".
Goodness, some common sense here please.

When questioned about the new scratches - REMEDY $100 discount?
OMG, do I look like I needed that?

I am extremely displeased about the whole ordeal. They are liaising with the ateliers on what's the remedy now.

Collection of bag planning tomorrow 10th Jun (Wed), 9-1pm.

My conditions for them was not to use any leather condition or whatsoever that will
- make the leather more shiny (I like it matt and prefer to use it to gloss/shiny myself)
- make the leather thinner

I have absolutely no idea what the ateliers can do better and Sarah asked me not to judge them through the one-case. Honestly if someone who don't even work using some common sense, I see no reason not to judge them.

Oh, and of course she made some remarks view as sarcastic to me by saying something along the line of "well, of course if you buy from boutique, the price you paid there....... etc etc etc as compared to the price Reebonz offered etc etc..."

Well hello miss, Reebonz selling at a lower rate compared to boutique was the only USP you have. By implying such a statement will just lose all your customers and was extremely irresponsible coming from her.

Will be updating further. AND BEFORE I PASS THE BAG TO THE DELIVERY MAN, I am so going to make a video of the bag IN PRECISE.

This is what I suggest to all who purchase from Reebonz. Make a video from the time you received the bag from the delivery man to unboxing.

NEVER CUT OFF THE TAG OR STICKER until you are super sure of the product. NEVER TRUST THEIR ATELIERS unless you are so detailed and precise to the cents and millimeters.
 
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#153
dinitegrity said:
I have previously purchase a Balenciaga Mini Papier Zip Around and it was perfect except some scratches on the mirror leather tag (but that was acceptable thinking of the price difference as compared to boutique).

I am someone who have purchased from boutiques sales, US departmental sales like Saks, NM, Bergdorf, Hirshleifers and have realistic expectations over what a sales item would be like. That explains my expectation towards a purchase from Reebonz and explains my acceptability towards the scratches on the mirror leather tag from the Balenciaga Mini Papier Zip Around.

HOWEVER, NOW ON MY 2ND PURCHASE:

RECEIVED product on 4th June (Thu) 7PM
I am EXTREMELY mad by Reebonz now especially being handled by a I would say "stupid" agent: Sarah. I mean LITERALLY STUPID. I've got a Valentino Rockstud Micro-Mini tote, and one of the handle thread supporting the bag to the handle was loose.

Well, I was excited to use my bag (not having any intention of exchanging, return or refund), I cut off the Reebonz tag and sticker. Only to realise immediately thereafter that the thread was loose and it was a structural problem to the support of the bag as it may cause the handle to break off from the bag.



Called Reebonz on 5th June (Fri) morning 9:30AM, served by Sarah:
1) Reebonz tag & sticker removed (cannot refund/exchange - I fully respect that)
2) Trusted the wrong person who claim to LET THEIR ATELIERS handle the bag

Arrange PICKUP that 5th June (Fri) night 10PM, bag condition was fine except the loose thread on the handle (like I said, accept the negligible defects from a sales with realistic expectations):



WEEKENDS CLOSED.

Called Reebonz on 8th June (Mon) morning 9:30AM, Sarah is the agent handling this case, promised to update me by 2pm, which she did not, she only called back at 4pm, is fine so long I get an update.

Arrange DELIVERY BACK that 8th June (Mon) night 8PM,
A) Thread was badly done using a different texture of thread, different style of thread, different color tone of thread, different material of thread. Different stitching method, ORIGINAL can clearly see 2 lines of thread.
B) New marks, new scratches that was entirely different as compared to how it was when I send them

A)





B)


Called Reebonz today 9th June (Tue), same Sarah in-charge:

Sarah claimed that no one can vouch that the scratches are caused from their end, delivery end or my end. I certainly can vouch for myself that it was definitely not from my end.

When questioned about why used a different thread to stitch the thread, she said something along this line "when you called, the problem was the loose thread and to get it rectify". SO APPARENTLY YOU GOT TO BE VERY PRECISE, "oh please use back the same kind of thread, same material huh, same style of stitching back".
Goodness, some common sense here please.

When questioned about the new scratches - REMEDY $100 discount?
OMG, do I look like I needed that?

I am extremely displeased about the whole ordeal. They are liaising with the ateliers on what's the remedy now.

Collection of bag planning tomorrow 10th Jun (Wed), 9-1pm.

My conditions for them was not to use any leather condition or whatsoever that will
- make the leather more shiny (I like it matt and prefer to use it to gloss/shiny myself)
- make the leather thinner

I have absolutely no idea what the ateliers can do better and Sarah asked me not to judge them through the one-case. Honestly if someone who don't even work using some common sense, I see no reason not to judge them.

Oh, and of course she made some remarks view as sarcastic to me by saying something along the line of "well, of course if you buy from boutique, the price you paid there....... etc etc etc as compared to the price Reebonz offered etc etc..."

Well hello miss, Reebonz selling at a lower rate compared to boutique was the only USP you have. By implying such a statement will just lose all your customers and was extremely irresponsible coming from her.

Will be updating further. AND BEFORE I PASS THE BAG TO THE DELIVERY MAN, I am so going to make a video of the bag IN PRECISE.

This is what I suggest to all who purchase from Reebonz. Make a video from the time you received the bag from the delivery man to unboxing.

NEVER CUT OFF THE TAG OR STICKER until you are super sure of the product. NEVER TRUST THEIR ATELIERS unless you are so detailed and precise to the cents and millimeters.
Click to expand...




Is it possible to go back to Valentino to redo the thread?
 
#154
dinitegrity said:
I have previously purchase a Balenciaga Mini Papier Zip Around and it was perfect except some scratches on the mirror leather tag (but that was acceptable thinking of the price difference as compared to boutique).

I am someone who have purchased from boutiques sales, US departmental sales like Saks, NM, Bergdorf, Hirshleifers and have realistic expectations over what a sales item would be like. That explains my expectation towards a purchase from Reebonz and explains my acceptability towards the scratches on the mirror leather tag from the Balenciaga Mini Papier Zip Around.

HOWEVER, NOW ON MY 2ND PURCHASE:

RECEIVED product on 4th June (Thu) 7PM
I am EXTREMELY mad by Reebonz now especially being handled by a I would say "stupid" agent: Sarah. I mean LITERALLY STUPID. I've got a Valentino Rockstud Micro-Mini tote, and one of the handle thread supporting the bag to the handle was loose.

Well, I was excited to use my bag (not having any intention of exchanging, return or refund), I cut off the Reebonz tag and sticker. Only to realise immediately thereafter that the thread was loose and it was a structural problem to the support of the bag as it may cause the handle to break off from the bag.



Called Reebonz on 5th June (Fri) morning 9:30AM, served by Sarah:
1) Reebonz tag & sticker removed (cannot refund/exchange - I fully respect that)
2) Trusted the wrong person who claim to LET THEIR ATELIERS handle the bag

Arrange PICKUP that 5th June (Fri) night 10PM, bag condition was fine except the loose thread on the handle (like I said, accept the negligible defects from a sales with realistic expectations):



WEEKENDS CLOSED.

Called Reebonz on 8th June (Mon) morning 9:30AM, Sarah is the agent handling this case, promised to update me by 2pm, which she did not, she only called back at 4pm, is fine so long I get an update.

Arrange DELIVERY BACK that 8th June (Mon) night 8PM,
A) Thread was badly done using a different texture of thread, different style of thread, different color tone of thread, different material of thread. Different stitching method, ORIGINAL can clearly see 2 lines of thread.
B) New marks, new scratches that was entirely different as compared to how it was when I send them

A)





B)


Called Reebonz today 9th June (Tue), same Sarah in-charge:

Sarah claimed that no one can vouch that the scratches are caused from their end, delivery end or my end. I certainly can vouch for myself that it was definitely not from my end.

When questioned about why used a different thread to stitch the thread, she said something along this line "when you called, the problem was the loose thread and to get it rectify". SO APPARENTLY YOU GOT TO BE VERY PRECISE, "oh please use back the same kind of thread, same material huh, same style of stitching back".
Goodness, some common sense here please.

When questioned about the new scratches - REMEDY $100 discount?
OMG, do I look like I needed that?

I am extremely displeased about the whole ordeal. They are liaising with the ateliers on what's the remedy now.

Collection of bag planning tomorrow 10th Jun (Wed), 9-1pm.

My conditions for them was not to use any leather condition or whatsoever that will
- make the leather more shiny (I like it matt and prefer to use it to gloss/shiny myself)
- make the leather thinner

I have absolutely no idea what the ateliers can do better and Sarah asked me not to judge them through the one-case. Honestly if someone who don't even work using some common sense, I see no reason not to judge them.

Oh, and of course she made some remarks view as sarcastic to me by saying something along the line of "well, of course if you buy from boutique, the price you paid there....... etc etc etc as compared to the price Reebonz offered etc etc..."

Well hello miss, Reebonz selling at a lower rate compared to boutique was the only USP you have. By implying such a statement will just lose all your customers and was extremely irresponsible coming from her.

Will be updating further. AND BEFORE I PASS THE BAG TO THE DELIVERY MAN, I am so going to make a video of the bag IN PRECISE.

This is what I suggest to all who purchase from Reebonz. Make a video from the time you received the bag from the delivery man to unboxing.

NEVER CUT OFF THE TAG OR STICKER until you are super sure of the product. NEVER TRUST THEIR ATELIERS unless you are so detailed and precise to the cents and millimeters.
Click to expand...


Oh that is just terrible dinitegrity! I am so sorry you have to put up with that mess! Hope they sort it out soon!
 
#155
Aneelroj said:
Is it possible to go back to Valentino to redo the thread?
Click to expand...

Hi Aneelroj, thank you for your suggestion but nope, first I am not interested to incurred additional cost for something that is not caused by me. Second, from my experience purchasing from different boutiques, they do not and will not accept a bag which has been touched by some "other workshops".

gagabag said:
Oh that is just terrible dinitegrity! I am so sorry you have to put up with that mess! Hope they sort it out soon!
Click to expand...

Hi gagabag, thank you for being with me. I am so angry with myself now. I should not have trusted Sarah (being kind and overly trustworthy have a price to pay) by going to their ateliers. She first told me like they can look into their video to see when they packed whether is the loose thread already there.

I knew it was hard to see from the video because the bag is black, the lining is back, the thread is black. But she claim "it is possible".

Okay nevermind, to save the trouble and I really want to fixed the bag and get it done soon, I went for the "ateliers option". Not that there was any option given since exchange cannot be done. But I knew the video was useless.

After I received the bag from Atelier with all the additional fingernail scratches and deep mark, I was super angry and asked for a check on the video before packing on the loose thread as I could not accept a bag with such obvious flaws now. She came back with the usual "cannot see" statement, I asked for the video evidence where she claim "not able to reveal as it is private property". Ya right!

Now, just read up on laws etc protecting consumer rights and realise that Reebonz is really unethical to state that once removal of tags = not allow return/exchange etc.

"Under the Lemon Law, if a defect is detected within 6 months, it is presumed that the defect existed at the time of sale or delivery and the lemon law provisions apply, unless the seller can prove otherwise, or if such a presumption is incompatible with the nature of the goods."

In any case, I found crucial evidence of the bag BEFORE packing to me where the thread was already loose. I do not have to go through such ordeal of calling, arranging, pickup, calling, arranging pickup again and again to receive such a sub-standard product.

This is the photo from Reebonz website, the bag itself clearly shows that the thread was loose BEFORE it was packed to me.



I've email them my findings. See what they update me, I want this bag, this color and will only accept an exchange with the same bag and same color.
If the result is not satisfactory, I shall consult my lawyer on next resort.
 
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#156
dinitegrity said:
Hi Aneelroj, thank you for your suggestion but nope, first I am not interested to incurred additional cost for something that is not caused by me. Second, from my experience purchasing from different boutiques, they do not and will not accept a bag which has been touched by some "other workshops".







Hi gagabag, thank you for being with me. I am so angry with myself now. I should not have trusted Sarah (being kind and overly trustworthy have a price to pay) by going to their ateliers. She first told me like they can look into their video to see when they packed whether is the loose thread already there.



I knew it was hard to see from the video because the bag is black, the lining is back, the thread is black. But she claim "it is possible".



Okay nevermind, to save the trouble and I really want to fixed the bag and get it done soon, I went for the "ateliers option". Not that there was any option given since exchange cannot be done. But I knew the video was useless.



After I received the bag from Atelier with all the additional fingernail scratches and deep mark, I was super angry and asked for a check on the video before packing on the loose thread as I could not accept a bag with such obvious flaws now. She came back with the usual "cannot see" statement, I asked for the video evidence where she claim "not able to reveal as it is private property". Ya right!



Now, just read up on laws etc protecting consumer rights and realise that Reebonz is really unethical to state that once removal of tags = not allow return/exchange etc.



"Under the Lemon Law, if a defect is detected within 6 months, it is presumed that the defect existed at the time of sale or delivery and the lemon law provisions apply, unless the seller can prove otherwise, or if such a presumption is incompatible with the nature of the goods."



In any case, I found crucial evidence of the bag BEFORE packing to me where the thread was already loose. I do not have to go through such ordeal of calling, arranging, pickup, calling, arranging pickup again and again to receive such a sub-standard product.



This is the photo from Reebonz website, the bag itself clearly shows that the thread was loose BEFORE it was packed to me.







I've email them my findings. See what they update me, I want this bag, this color and will only accept an exchange with the same bag and same color.

If the result is not satisfactory, I shall consult my lawyer on next resort.
Click to expand...




That's really bad, reebonz should have done something for you.
 
#157
dinitegrity said:
Hi Aneelroj, thank you for your suggestion but nope, first I am not interested to incurred additional cost for something that is not caused by me. Second, from my experience purchasing from different boutiques, they do not and will not accept a bag which has been touched by some "other workshops".







Hi gagabag, thank you for being with me. I am so angry with myself now. I should not have trusted Sarah (being kind and overly trustworthy have a price to pay) by going to their ateliers. She first told me like they can look into their video to see when they packed whether is the loose thread already there.



I knew it was hard to see from the video because the bag is black, the lining is back, the thread is black. But she claim "it is possible".



Okay nevermind, to save the trouble and I really want to fixed the bag and get it done soon, I went for the "ateliers option". Not that there was any option given since exchange cannot be done. But I knew the video was useless.



After I received the bag from Atelier with all the additional fingernail scratches and deep mark, I was super angry and asked for a check on the video before packing on the loose thread as I could not accept a bag with such obvious flaws now. She came back with the usual "cannot see" statement, I asked for the video evidence where she claim "not able to reveal as it is private property". Ya right!



Now, just read up on laws etc protecting consumer rights and realise that Reebonz is really unethical to state that once removal of tags = not allow return/exchange etc.



"Under the Lemon Law, if a defect is detected within 6 months, it is presumed that the defect existed at the time of sale or delivery and the lemon law provisions apply, unless the seller can prove otherwise, or if such a presumption is incompatible with the nature of the goods."



In any case, I found crucial evidence of the bag BEFORE packing to me where the thread was already loose. I do not have to go through such ordeal of calling, arranging, pickup, calling, arranging pickup again and again to receive such a sub-standard product.



This is the photo from Reebonz website, the bag itself clearly shows that the thread was loose BEFORE it was packed to me.







I've email them my findings. See what they update me, I want this bag, this color and will only accept an exchange with the same bag and same color.

If the result is not satisfactory, I shall consult my lawyer on next resort.
Click to expand...


Good thing you saved the photos! I also save photos of items I bought from their website as well as their descriptions "just in case".

This Sarah person sounds really dodgy! I agree that you should escalate if they refused exchange/refund.

:hugs:
 
#158
UPDATE: Countless calls yesterday 11th Jun (Thu) to make this correct.

At first, the options given was:
A) return me the bag as it is (with the anyhow stitches above and scratches) + $100 discount
B) return me the bag with the thread fixed (to be like the original Valentino thread and scratches) & NO discount
C) 100% refund

All the options are unfair to me because:
A) it did not solve any problems except the $100 discount
B) the thread was originally Reebonz fault and I will have expect a repair to be like the original Valentino thread and not what I was given and why should i have all the scratches then?
C) I've got the bag during their 10% event sales, hence a refund is useless to me as I'd like the bag instead

Even when all evidences proves their wrong, they still have the cheek to said that the refund is on an 'exceptional basis'. Don't make sense to me. Anyway, I do acknowledge that Sarah is not in any position to give more remedy etc as it is all based on the management decision.

However, the issue was handled very badly and I WAS FURIOUS when Sarah put words in my mouth saying that "well during our first call, you told me you have used the bag". I WAS MAD, FURIOUS, APPALLED! I have not used the bag at all! The time the bag with me was MUCH LESSER than the time the bag was with Reebonz.

I ask her to check the phone records to see WHEN HAVE I SAID THAT! Then she was like "can we move forward?". OMFG! How can we move forward when she is now accusing me of something I have not done?

Just check all the dates and time I listed above, there is entirely no way, no time, no days I could have used the bag at all. I have many witnesses and CCTV to back my words. What a baseless statement she've made.

Anyway, after so many calls, I told her "Look Sarah, do you agree with me that the bag was already spoilt with the thread loose when Reebonz sold it to me?". She put me on hold, (as always I was put on hold abruptly many times during the calls) and finally return with a so-so solution:

- they will fixed my thread to be like the original Valentino thread
- I will accept the scratches with 100credit to Reebonz account which will expire in a month.

Well I understand many decisions she has to check with the management. However, she has displayed many times her frustration in her tonality and I've no idea where is her professionalism.

Look, as a customer service, kindly understand that I am frustrated over this incident that Reebonz has caused me. From
1) the thread was already loose when Reebonz sold it to me
2) the additional fingernail scratches and mark after the Ateliers return
3) not much remedy thereafter

I've come to conclusion that it was a hit or miss purchasing from Reebonz. With that 1month timeline credit, is either I spend extra $$ purchasing from Reebonz again in order to utilise the credits. Or not purchased anything (after this ORDEAL), which is back to Option B.

Of course, for the agents' help, they help to a certain extent. Like if anything realise spoilt etc, usual protocol "denied and advised that it could be from anyone - them, delivery man, customer" (of course the probability that they will accept is 'them' is extremely low where they will then tell you they will check video etc then come back with a 'cannot see' if can't see or realise that fault lies with themselves. No evidence send to you to prove that statement.)

However I am not sure if the same applies in the event if find out that before packing: the bag is really 100% perfect, will they use the video against their customers?

Their agents will help you to the bare minimum, allow the bag to be in working condition (in my case), so don't blame if they don't handle your bag with care, more scratches/deep marks, they can use any color/material/stitching method to service your bag to be in working condition, don't be shock if a green bag is stitched with pink thread. Of course, this is just based on my assumption. My experience was slightly on top of that, black bag stitched with a different material & different tone & different stitching method. If this is acceptable to anyone, you may go ahead and use their ateliers.

Right now, I've just got to wait and see when the bag return next week and finger crossed that it came back the same as it went (I've videos to prove) and the thread back to original state.

Bag purchased with 100% payment made on 30th Jun (Sat)
Bag received on 4th Jun (Thu)
1st return on 5th Jun (Fri)
Back to me on 8th Jun (Mon)
2nd return on 9th Jun (Tue)
.................................................... No idea when can I get back the bag but Sarah will keep me updated next week.

2weeks since I've bought and paid the bag. We shall see
 
#161
galat3a said:
The Chloe bag I got from Reebonz had a scratch and I realized it only weeks after I purchased it (haven't used it yet at the time). Your story reminds me to always check and take pictures right after receiving!
Click to expand...

Is it a deep scratch? Sorry to hear that happen but I do note that the discounted rate has some sacrifice (so long is a reasonable condition), I really would not mind. Like having 'realistic expectations'.

Yes, do take video is the best from the moment the delivery man arrive till you finish checking the bag.

But I guess end of the day, most important is not to remove the tag. I found out about the loose thread RIGHT IMMEDIATELY after cutting off the tag (extremely unlucky and also thinking that Reebonz would not sell such a huge defective product + previous purchase of Balenciaga bag came as an acceptable condition).

I hope that your scratch was okay like in a reasonable condition. :smile1:
 
#162
dinitegrity said:
Is it a deep scratch? Sorry to hear that happen but I do note that the discounted rate has some sacrifice (so long is a reasonable condition), I really would not mind. Like having 'realistic expectations'.

Yes, do take video is the best from the moment the delivery man arrive till you finish checking the bag.

But I guess end of the day, most important is not to remove the tag. I found out about the loose thread RIGHT IMMEDIATELY after cutting off the tag (extremely unlucky and also thinking that Reebonz would not sell such a huge defective product + previous purchase of Balenciaga bag came as an acceptable condition).

I hope that your scratch was okay like in a reasonable condition. :smile1:
Click to expand...
Not so deep but it's like something was pressed on top of it. The leather on the bag was a tumbled leather so it wasn't so obvious. It would've been better if they had provided a disclaimer, but I think it may be something they've overlooked.

Thanks. I will remember to do that :smile1:
 
#165
m4shim4r0 said:
Hi all....

I need feedback in regards to buying Balenciaga from www.reebonz.com .

Has anyone use this website before?

I purchased a Balenciaga Classic Compagnon Wallet through that site, but I really questioned the authenticity...unfortunately for some reason I'm having a problem in posting the picture in the "please authenticiate part of this site"...so I cannot ask anyone opinion in regards to the wallet. I spend around $540 AUD for this wallet and sooo unhappy if this is end up not real :'(

The wallet come without cards/ balenciaga dust bag.

Pls pls pls anybody has information in regards to this website would be highly appreciated!
Click to expand...
that see like sell fake bags.
 
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