has anyone heard about a ban letter from coach ???

[CA-Anonymous]

Returning could but it is if you do a lot of returning without receipts. For instance, if you get a bag with PCE and return it a week later with no receipt at FP to get a merch card for full value, use that card during the next PCE and do this over and over again. Hopefully this make sense

Even returning a lot WITH a receipt might potentially result in a ban letter (at least that's what I speculate happened to me since I received a ban letter last year). I would purchase at FP store during PCE events, hold onto a bag/accessory in my closet (never using it or removing the tag) and then if I found it later at the outlet, I would purchase the outlet priced item, and return the one I had previously bought at the FP store.

At the time I received the ban letter I was told that I can continue to return as much as I want (w/ receipt of course) but I could no longer purchase from the FP or Factory stores....

 

[DebbieAnn]

Even returning a lot WITH a receipt might potentially result in a ban letter (at least that's what I speculate happened to me since I received a ban letter last year). I would purchase at FP store during PCE events, hold onto a bag/accessory in my closet (never using it or removing the tag) and then if I found it later at the outlet, I would purchase the outlet priced item, and return the one I had previously bought at the FP store.

At the time I received the ban letter I was told that I can continue to return as much as I want (w/ receipt of course) but I could no longer purchase from the FP or Factory stores....

I'm curious. Would you specifically buy at PCE with the intention of never using so that you could buy from the outlet & return the original purchase?

 

[*Michi*]

Why can't they mail it?? That would be much more professional, IMHO. K

2nd this. It seems like Coach just wants to make a public example of customers by giving them the letter in front of others.

 

[kath00]

I'm curious. Would you specifically buy at PCE with the intention of never using so that you could buy from the outlet & return the original purchase?

Buy to never use and return?? HUH?

 

[tonij2000]

Even returning a lot WITH a receipt might potentially result in a ban letter (at least that's what I speculate happened to me since I received a ban letter last year). I would purchase at FP store during PCE events, hold onto a bag/accessory in my closet (never using it or removing the tag) and then if I found it later at the outlet, I would purchase the outlet priced item, and return the one I had previously bought at the FP store.

At the time I received the ban letter I was told that I can continue to return as much as I want (w/ receipt of course) but I could no longer purchase from the FP or Factory stores....

Thanks for being honest and sharing your story with us.

One question though...How do they expect you to return merchadise but you can't buy any from FP or factory?

 

[BuckeyeBabe]

Even returning a lot WITH a receipt might potentially result in a ban letter (at least that's what I speculate happened to me since I received a ban letter last year). I would purchase at FP store during PCE events, hold onto a bag/accessory in my closet (never using it or removing the tag) and then if I found it later at the outlet, I would purchase the outlet priced item, and return the one I had previously bought at the FP store.

At the time I received the ban letter I was told that I can continue to return as much as I want (w/ receipt of course) but I could no longer purchase from the FP or Factory stores....

I have returned something from FP to the outlet and the SA said this is only $xxx here would you like to buy it back? Next time should I say no?

 

[CA-Anonymous]

I'm curious. Would you specifically buy at PCE with the intention of never using so that you could buy from the outlet & return the original purchase?

Lol, No....I would only wait about 6 months at the longest, and if it never showed up at the outlet, I would just start using my item....I live less than 10 mins. from an outlet so I was up there ALL the time- 1-2 times a week before I got banned.

Thanks for being honest and sharing your story with us.

One question though...How do they expect you to return merchadise but you can't buy any from FP or factory?

Well with Coach's open-ended return policy, since there's no time limit for returning, I guess they figured I might have older stuff still NWT that I might want to return....

I have returned something from FP to the outlet and the SA said this is only $xxx here would you like to buy it back? Next time should I say no?

couldn't answer that one....guess it depends on whether you really wanted it or not? They're always trying to get you to buy, THIS I know!

 

[vhsethan]

Lol, No....I would only wait about 6 months at the longest, and if it never showed up at the outlet, I would just start using my item....I live less than 10 mins. from an outlet so I was up there ALL the time- 1-2 times a week before I got banned.

I haven't read through the entire thread (I'm going to), but did you ever dispute this with the company? Contact corporate? Even just to give them insight - you spent a lot of money with the company and it *is* frustrating to find things at the outlet 3 months after you buy them FP.

 

[CA-Anonymous]

I haven't read through the entire thread (I'm going to), but did you ever dispute this with the company? Contact corporate? Even just to give them insight - you spent a lot of money with the company and it *is* frustrating to find things at the outlet 3 months after you buy them FP.

Yep, tried that.....even offered up my E-Bay ID and ASKED them to contact E-Bay to get my history to prove I've never sold anything (Coach or otherwise) so I'm def. not a reseller, just an addict! .......14 months later and still no response!

By the way, for your reading pleasure there's another (older/longer) thread on this same topic here> http://forum.purseblog.com/coach-shopping/being-banned-from-coach-stores-did-you-read-94772.html

 

[laurakasbaum]

Reading this thread really makes me think of all the times I have been at the Coach outlet (the nearest one is about a 40 minute drive so I only go every 6 months or so) and I see women (usually in twos) with 10-12 bags apiece. Two years ago-ish, I bought mini skinnies for my bridesmaids (now reading this, I'm glad I only had 4; hope I didn't get put on the radar because of that!) and then went back two weeks later after I got paid to buy a bag for my maid of honor and then a month later, my dad and I went to buy a bag and matching wallet for my mom. Every time I went, I kid you not, THE SAME TWO WOMEN were there, each time buying 10-12 bags each. I know that sounds totally creepy that I recognized them, but it's hard to not notice when two tiny women have their arms COVERED in bags. My dad was even "Holy ****, they're gonna spend a lot of money!" And it was always on Fridays, when my outlet gives everyone a 30% off their entire purchase coupon.

 

[katierose]

Even returning a lot WITH a receipt might potentially result in a ban letter (at least that's what I speculate happened to me since I received a ban letter last year). I would purchase at FP store during PCE events, hold onto a bag/accessory in my closet (never using it or removing the tag) and then if I found it later at the outlet, I would purchase the outlet priced item, and return the one I had previously bought at the FP store......

This is tempting to do, hold on to the FP bags nwt to see if they show up at the outlet before using them. I have returned a few bags this way, because they just happened to still have the tags on when the bags went to the outlets, but I try not to make a habit of it, for this very reason. I am also really trying not to return bags, mostly by seeing the bags IRL before buying it. Buying online can be really tempting, but buying sight unseen usually doesn't work out for me because I'm kinda picky, LOL.

 

[CDB3]

Even returning a lot WITH a receipt might potentially result in a ban letter (at least that's what I speculate happened to me since I received a ban letter last year)...

I know there have been quite a few threads on this topic and this is what worries me a little. I've never made a straight out return to Coach, only exchanged, on a few occasions due to defective merchandise. However, all of my exchanges, regardless of reason, have been processed as returns. Just a few days ago I used my PCE to buy a bag. Super friendly helpful SA completed my transaction. I asked if I could see the bag before they packaged it and she was so gracious as to offer to bring out two so that I could choose. She returned from the back so apologetic because the only two in the store were the floor model, which had clearly been handled, and one in the window that she said had come straight out of the packaging and not been touched otherwise. I was completely ready to take the window model until I found a small defect which, itself I could have lived with, but was such that there was a possibility of further damage to the bag over time. The SA and others with whom she shared this wholeheartedly agreed and emphatically insisted that a new one be ordered. So, an exchange had to be done simply because at the time I paid we didn't realize that the bags in stock were not acceptable. And here's the worrisome part to me. The transaction went down as a return and the reason on the receipt was 'customer changed mind' which is what ALL of my exchanges say. There was actually another SA helping w/the return and he said something along the lines of 'just do a return, that's the easiest way'. So, it seems like 'customer changed mind returns' are kind of a default for whatever the situation might be. If Coach is going to have issues with returning then they really should differentiate between exchanges and returns and the reasons we might have to do so. There have only been a couple times when I've just had a complete change of heart about something, but even then I've gotten something else and actually spent more $. Now we all have to shop with a little bit of caution because it seems somewhat inconsistent as to who gets a letter, and from what I've read in other threads, there's not much one can do to defend themselves after the fact.

 

[CA-Anonymous]

I know there have been quite a few threads on this topic and this is what worries me a little. I've never made a straight out return to Coach, only exchanged, on a few occasions due to defective merchandise. However, all of my exchanges, regardless of reason, have been processed as returns. Just a few days ago I used my PCE to buy a bag. Super friendly helpful SA completed my transaction. I asked if I could see the bag before they packaged it and she was so gracious as to offer to bring out two so that I could choose. She returned from the back so apologetic because the only two in the store were the floor model, which had clearly been handled, and one in the window that she said had come straight out of the packaging and not been touched otherwise. I was completely ready to take the window model until I found a small defect which, itself I could have lived with, but was such that there was a possibility of further damage to the bag over time. The SA and others with whom she shared this wholeheartedly agreed and emphatically insisted that a new one be ordered. So, an exchange had to be done simply because at the time I paid we didn't realize that the bags in stock were not acceptable. And here's the worrisome part to me. The transaction went down as a return and the reason on the receipt was 'customer changed mind' which is what ALL of my exchanges say. There was actually another SA helping w/the return and he said something along the lines of 'just do a return, that's the easiest way'. So, it seems like 'customer changed mind returns' are kind of a default for whatever the situation might be. If Coach is going to have issues with returning then they really should differentiate between exchanges and returns and the reasons we might have to do so. There have only been a couple times when I've just had a complete change of heart about something, but even then I've gotten something else and actually spent more $. Now we all have to shop with a little bit of caution because it seems somewhat inconsistent as to who gets a letter, and from what I've read in other threads, there's not much one can do to defend themselves after the fact.

Yep, I noticed that as well whenever I was in a FP store on those rarer occasions where I did have to do an exchange due to a defect or the item having arrived in poor condition. I used to ask them why they did that, rather than stating defect or some other reason, and they kind of gave me a non-answer and I thought I recalled one SA say once, "oh, that's the easiest because it's the first reason in the list of reason codes"....
I will admit though that when I returned/exchanged at the outlets, which is what I primarily did, they always asked me the reason for the return, and truth be told, it was either "changed my mind" or "found it here cheaper so I'm returning the FP version" (hey, at least I'm honest!), which translated to "customer changed mind" in their system....

 

[primarycook]

I've only done one return, so I'm not worried about a ban letter, but it was interesting to read about the reasons the SA uses for returns. I returned a MFF bag that had obvious flaws to the stitching in the lining. I had not checked inside the bag before purchase - my bad. The SA at the outlet told me that was the way the lining was supposed to look. I disagreed. She called the manager over, who took one glance and agreed it was defective. So the return was made, but when I looked at the return receipt it stated "Customer changed mind." I let it go, but was a teeny bit miffed because the only reason I changed my mind was because the darn bag was defective!

 

[MIKOMEGMOM]

Were you returning to FP or Outlet? I'm trying to figure out which store you think generated the letter? My outlet says they have no purchase history from FP so I'm wondering how you got flagged? And I think it actually is a person flagging. There was a lady reviewing pleats on a Sophia in my FP store the other day. She had sat down and going over every stitch. She finally decided she wanted one ordered. She then pulled out another one (prev purchase)that was in a bag and asked for a new one because of defect. She then asked for coach paper and ribbon. My SA said she was a reseller overseas. I asked why she had not got a ban letter and she said oh she will. That's why I'm wondering if it's done at store level or corporate level?

Even returning a lot WITH a receipt might potentially result in a ban letter (at least that's what I speculate happened to me since I received a ban letter last year). I would purchase at FP store during PCE events, hold onto a bag/accessory in my closet (never using it or removing the tag) and then if I found it later at the outlet, I would purchase the outlet priced item, and return the one I had previously bought at the FP store.

At the time I received the ban letter I was told that I can continue to return as much as I want (w/ receipt of course) but I could no longer purchase from the FP or Factory stores....