I've gotten it waived once... the 1st time I took my sterling heart lariat necklace in.
The SA told me the price (I had always heard the polishing was free, so I was a little befuddled.) and I nodded... the SA gave me the option of paying when I got it back, so "okay," I said.
The told me 3 business days... I went in on a Friday, they said I'd get it back Wednesday by 5pm.
Wednesday, I go back in & a different SA is on shift... very friendly, goes into their back room, stays back there for what feels to me like a very long time... comes back out...doesn't look at me & heads to another SA... they both go in back....and at this point, I'm a little concerned!!
So they come back out & the 2nd SA (mgr?) comes over and starts apologizing....one of the jump rings on my necklace broke(!) and needed to be resoldered... My necklace had been sent to be repaired, and would not be ready until the following week...
They are so sorry...(no one could of called to tell me not drive my happy butt to the boutique that day??)...of course the cleaning fee is waived...and they are happy to have the necklace sent to my house if I want, to save me from driving out again. Will someone be home to sign for it? (sigh)
No, and I don't want it sent to my work. (I work at a high school.)
Lucky me, there is a 2nd boutique closer to where I work, so the they will send the necklace there & call me when it's ready for pick up.
One of their asst mgrs at the 2nd boutique is a very nice lady I used to work with at another retail location, so I say "Thank you!" and smile and leave the store w/o my necklace for another week...
*whew* Sorry that was kinda long, but the question brought those memories flooding back... it was a little frustrating...