Has anyone ever gotten Tiffany cleaning fee waived?

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#16
When I was at their boutique in Toronto last January they cleaned my oval tag necklace and bracelet for free and when I was at T&Co in Florence this past summer the very handsome, Italian SA offered to have my pieces cleaned while I waited and we chatted. Oh man he was gorgeous, LOL:love: . There was another guy there at the same time, a customer, who couldn't decide what piece to buy his new gf. So the SA asked the customer if he wanted my opinion..:wtf: and he said yes! It was so much fun, helping this guy pick out something for his gf! So no I haven't paid for cleaning, not yet anyway!
 
#17
carolinacowboy said:
this may sound stupid,but why are you gal's complaining about getting your jewelry cleaned for $15.00 ?? from what i have been told on this forum,tiffany is "the best" jewelry money can buy. it's an investment.so what if you have to pay to keep it clean.you don't complain when you take your car to the carwash to get cleaned do ya? come on ladies, show some luv!!!!!
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Well frankly, in my experience with Tiffany jewlery... this has never happened EVER. If I used the hell out of this piece, tossed it around, and abused it then of course I'd only feel it fair to pay the fee to have it put back into shape. But this is not the case. This shouldn't have happened in such a short period of time with such a quality piece of jewelry. It is an investment, but a $250 piece of top knotch silver jewelry can hardly be compared with a $100,000 top knotch car. It costs $15 to clean this piece and I've seen car washes for $10 but let's just say a car wash is $30, still percentage-wise it doesnt add up to be equal. Let's say you totally baby this car and every time you take it out for a drive, you clean it immediately afterwards and park it back inside but somehow you need to take this relatively-new car in for a wash after less than a year when the 25 other cars you've had for much longer have never needed a wash when taken care of in the same manner. And add that this car wash would cost you $6,000, the percentage equivalent of what it would cost for this silver piece to be cleaned... would you complain?

It wasn't so much a thread to complain, more so to share information to help each other out.
 
#18
$15 seems like a lot for a cleaning!

I've taken quite a few items in to be cleaned recently, and perhaps it's not as thorough as the cleaning you pay for but it's been both free and while I wait. I had my 18K Schlumberger necklace cleaned and it wasn't gone more than ten minutes and came back looking incredibly great.
 
#20
I remember when they used to polish the jewelry for free too ... charging for it is fairly new. I guess from now on I'll be polishing it myself! Oh well, it's not that big a deal. A pain, yes, but it's OK.
 
#21
The only silverplate that Tiffany sells is their Portfolio line - corporate pieces which are made more cheaply because the company giving them is buying a lot of them.

My family has been collecting Tiffany for four generations, and so we bring in a lot of pieces. The cleaning fee is often waived for us, but we pay for a lot of repairs, and know the entire service department.

Some pieces - watches, clocks and diamond engagement rings - are cleaned for free as a part of company policy. The silver and gold pieces usually have a nominal fee.
 
#22
I get my jewelry cleaned for free. I have this card...have to check what it is called... preferred something...?? It includes a list of free services: cleaning, engraving, personalization, etc... However if you have bought an engagement ring there the cleaning and maintenance is free/included. :yes:
 
#24
Every time we (me and my husband) stop by Tiffany's, the sales associates offer to clean our rings and any other Tiffany's jewelry we have on. However, we drop by the boutique often and so they know the two of us as preferred customers. We do have a "Tiffany Register Benefit Card" that was given to us, but we never need to show it to them.

We do have one sales associate at each of the Tiffany's boutiques that we frequent that we always purchase items from. So, it greatly helps us in obtaining these benefits.
 
#25
So I dropped into Tiffanys today with the necklace and thankfully the kind young man working at customer service polished the necklace for me. It came out looking brand new!! I was very happy and satisfied (aside from the fact that I was very rudely treated by another SA at the jewlery counter-my first bad experience at Tiffany's. I ended up telling him "you know what, you don't have to help me if you don't want to and purchased my item from another SA)

BTW, thought I should let everyone know, the nice young man told me that the black tarnish marks were probably the result of perfume or lotion coming into contact with it. Aside from that, he agreed that they were unusually deep tarnish marks and that it was rare. So yes, now I know... spray perfume BEFORE wearing my pieces.
 
#26
lucida said:
Every time we (me and my husband) stop by Tiffany's, the sales associates offer to clean our rings and any other Tiffany's jewelry we have on. However, we drop by the boutique often and so they know the two of us as preferred customers. We do have a "Tiffany Register Benefit Card" that was given to us, but we never need to show it to them.

We do have one sales associate at each of the Tiffany's boutiques that we frequent that we always purchase items from. So, it greatly helps us in obtaining these benefits.
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Yes, that's the name of the card. I've never had to show it either since they know us fairly well.
 
#27
It often depends on what store you're going to and how busy they are and the SA you're dealing with to determine if you'll get a free cleaning or not. Personally I think that even $15 is worth it because it makes such a difference in your jewelry. I have had a heart tag bracelet that I got on my 16th birthday for 7 years now and it still looks brand new. I wear it everyday and anytime I have gotten it cleaned it was shined up beautifully but also many light scratches were buffed out. Don't baby your silver, silver doesn't get tarnished if you wear it a lot but it does if it just sits around, even in one of Tiffany's lovely blue pouches.
 
#28
My friend got it waived once. She had a bracelet that was all tangled (the silver heart with the ropy things on it... can't remember what it is called). She claimed that she had gotten it tangled as a gift, so they untangled it and got it cleaned for free! I had never had my pieces cleaned there before, so I assumed it was always free! I brought some pieces in the next day and they handed me the reciept, and I assumed it was just a "pick up ticket" and shoved it in my purse. I came back four days later, and I was shocked that I had to pay $80 in cleaning! So lesson learned......
 
#29
Megadane said:
When I was at their boutique in Toronto last January they cleaned my oval tag necklace and bracelet for free and when I was at T&Co in Florence this past summer the very handsome, Italian SA offered to have my pieces cleaned while I waited and we chatted. Oh man he was gorgeous, LOL:love: . There was another guy there at the same time, a customer, who couldn't decide what piece to buy his new gf. So the SA asked the customer if he wanted my opinion..:wtf: and he said yes! It was so much fun, helping this guy pick out something for his gf! So no I haven't paid for cleaning, not yet anyway!
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Megadane, that's sooo funny! I live in Florence, the gorgeous Tiffany SA (there is only on that could be defined gorgeous male SA in that shop :nuts:) is actually a very good friend of mine, has been the fiancee of one of my best friends for a year or so, then they broke up, but everybody is still in friendly terms so I happily continue to go there and get a "special" treatment. I agree with you, he is very handsome, polite and knows *exactly* how to treat ladies to make them feel pampered. Unfortch it must have been much less comfy to be her girlfriend, seeing him being extremely "friendly" with every female buyer that came into the shop... this is one of the main reasons why they broke up. None the less, I get my Tiffany pieces cleaned for free, and get new puches if I ask for them... but of course I cannot say this is a standard service, because we are not in a standard seller/buyer relationship.
 
#30
im confused.. i just went to tiffanys on wedsnesday to get my first tiffany piece-the heart tag neckclace, sliver. and they said cleaning was complementary. i guess ill just have to see next time i go. lol

how often do you all get your pieces cleaned?
 
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