Yes, I agree, completely inexcusable. I am sorry for your poor experience. It is certainly discouraging. I do not think you should have to spend $10-20,000 before you get offered a B or K. If it means anything, perhaps, take it as a learning experience and see if you can build a relationship with an SA at another store???? Best wishes to you. I hope you get your dream H item soon.well its good to hear that someone had good experience but i can tell you my experience that i have postes in the forum under diff thread but i can tell you that i was humiliated on just asking abouut birkin/kelly what the SA told me was "i just can not walk in and ask or get a birkin i have to build the relationship with a SA" I asked how do i do that and i was told i have to have a buying history and "online buyiong doesnt count you have to buy from this store" I asked how much do i have to spend " it can be anywhere from 10,000.00 to twenty thousand we can not just give you a number but even then i may or may nor get birkin" This is exact conversation so you tell me what should i think. I was furious the way i was treated in that store they have no right to disrespect anyone especially when someone is your client. I was basically told that i can never have birkin as i mentioned that "should i go to europe" i was told "NO as there is so much tourism that they hardly have any birkins in their stores" I was discouraged, humiliated and not treated with respect which is plane and simple wrong. You can walk into a chanel, LV store or Gucci store excellent service in SCP !!!! H store in SCP sucks!!! imo