that happened to me before, but with a pair of boots. it WAS going to be free, but my boots got damaged in shipping so i never got my fixed boots back lol. so it should be free, and hopefully her purse will come back safe and sound.
Experience with Chanel refurbishing/repair
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that happened to me before, but with a pair of boots. it WAS going to be free, but my boots got damaged in shipping so i never got my fixed boots back lol. so it should be free, and hopefully her purse will come back safe and sound.
Yikes, that sucks about your boots. What ended up happening with them? Was that resolved?
Would the purse repair be free? (It was only purchased Sept 2014.)
I had a cc come off of a shoe-- took it to a chanel store and they replaced it. And it was free of charge.
The zipper pull just broke on the inside of the mid-90s XL lamb skin flap weekender. With the spa changes afoot, will they still replace the zipper pull (the zipper itself is fine) or am I better off replacing it with something else?
The old girl, which I use as a work bag, is in great shape but it has some creasing (almost like she's getting wrinkles) at the base and could use a general refreshing. Since I bought her YEARS ago, can anyone recommend a good service for this?
Thanks!
The old girl, which I use as a work bag, is in great shape but it has some creasing (almost like she's getting wrinkles) at the base and could use a general refreshing. Since I bought her YEARS ago, can anyone recommend a good service for this?
Thanks!
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Hello, I'm responding to crocodiva-
I recently acquired a vintage Chanel folder over bag. It's a shopper, can be folded into a clutch and the handles have the small cc's. It is a tan lambskin bag, and is not structured like a flap bag. It was made between 1986-1989. I contacted leather surgeons with pictures. They got back to me fairly quickly. They said that they would clean, rehydrate, balance the ph levels, color correct where needed and rid the bag of any use stains, small pen mark, and try to structure the corners better for 250 plus shipping. I was told the bag would never look "brand new" due to the original structure of the bag, but would look a lot better. I am going to proceed as I think any freshening up will be beneficial. The bag is so unique, I think it's worth it. They have you fill out a requisition form and then ship the bag directly to them. It will take 2-3 weeks to complete, and they will contact you when finished to pay via PayPal and then return the bag to you. I hope this helps. I will post before/after pictures when the bag is returned.
I recently acquired a vintage Chanel folder over bag. It's a shopper, can be folded into a clutch and the handles have the small cc's. It is a tan lambskin bag, and is not structured like a flap bag. It was made between 1986-1989. I contacted leather surgeons with pictures. They got back to me fairly quickly. They said that they would clean, rehydrate, balance the ph levels, color correct where needed and rid the bag of any use stains, small pen mark, and try to structure the corners better for 250 plus shipping. I was told the bag would never look "brand new" due to the original structure of the bag, but would look a lot better. I am going to proceed as I think any freshening up will be beneficial. The bag is so unique, I think it's worth it. They have you fill out a requisition form and then ship the bag directly to them. It will take 2-3 weeks to complete, and they will contact you when finished to pay via PayPal and then return the bag to you. I hope this helps. I will post before/after pictures when the bag is returned.
Do you ladies compare the refurbishment service from Leather Surgeons and Leather Pros? I got very different quote from these two. I'm wondering if the service quality differs between them.
Just to elaborate on this, here is Chanel's new bag repair policy according to a sales rep:
Basically...
Chanel is absolutely still repairing bags over 5 years old. Repairs are still performed by their Fashion After Sales department, regardless of the bag's age.
The change to our policy is on two paid services only.
- Refinishing: The process of re-applying pigment to the exterior of a handbag or small leather good.
- Refurbishing: A complete overhaul service including refinishing, hardware changes, stitching and/or piping servicing.
These 2 services are still offered with the following updated policy:
- Must be verified as purchased from an authorized CHANEL Retailer location, either a CHANEL Boutique or authorized Multi-Brand Retailer.
- Must be five years of age or under from date of purchase.
Hello, I've had my bag done by leather surgeons. Gerry Gallagher, the owner is thought of very highly. I believe Chanel even sends some of their repairs to him. He also authenticates Chanel's for free with any service. Vintage sellers, such as vintage heirloom sends bags to LS if they're having difficulty authenticating and that's who they recommend for repairs. When choosing between LS and leather pros, I read on the forum and more people highly endorsed LS. I then goggled each business and looked at their reviews, pictures of bags refurbished, etc, and for me, Leather Surgeons was the clear winner. Look on their site for before and after pictures. Look on tpf as others have posted their before and after pictures as well.
Hope that helps!
sroeser -- I do not know you are getting your information because it's totally incorrect.
Chanel is continuing to repair bags that are authentic. They do not care about the age. I do not know where this rumor began. It keeps coming up that Chanel will only repair bags that are 5 years and under and you have to show a receipt. It's untrue. The only repair Chanel is NOT making is a total dyeing of handbags because there were too many complaints. Other than that, everything is the same.
Chanel is continuing to repair bags that are authentic. They do not care about the age. I do not know where this rumor began. It keeps coming up that Chanel will only repair bags that are 5 years and under and you have to show a receipt. It's untrue. The only repair Chanel is NOT making is a total dyeing of handbags because there were too many complaints. Other than that, everything is the same.
^^Wasn't there a recent post on purse blog about this?? It just changed - Chanel stopped taking bags older than 5 years for CERTAIN repair issues. Pretty sure it isn't a rumor. That's why there was recently an uproar about this on here.
