Hi All - I hope this isn't a stupid question. I recently got my mini black caviar with ghw from saks. Wore it about 5x in short intervals and the gold is already fading from the turnlock! So disappointed... I know Chanel has the 1 year warranty where repairs are free. Does that apply to my purchase at Saks as well? Can I bring it to the Chanel boutique for free repairs? I have the proof of purchase.
Experience with Chanel refurbishing/repair
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I posted here a few weeks ago about getting the grommets repaired on my pre-loved bag. There was a lot of convo about whether or not Chanel would repair pre-loved, older bags.
So...here's a good story. They sent my bag to NY where they did repair all 4 grommets (for 125.00..well worth it). When I went to pick the bag up at the Michigan Avenue store in Chicago, I had a wonderful experience. The bag was fixed, stuffed with paper, and in a dust bag. They put the dust bag in a shopping bag, tied with a ribbon and a Camilla..and, put a plastic bag over the whole thing since it was raining. There was never any issue about repairing it. Just thought maybe we could all use a positive experience story.
So...here's a good story. They sent my bag to NY where they did repair all 4 grommets (for 125.00..well worth it). When I went to pick the bag up at the Michigan Avenue store in Chicago, I had a wonderful experience. The bag was fixed, stuffed with paper, and in a dust bag. They put the dust bag in a shopping bag, tied with a ribbon and a Camilla..and, put a plastic bag over the whole thing since it was raining. There was never any issue about repairing it. Just thought maybe we could all use a positive experience story.
Jennastar, the wear and tear on yours is almost identical to mine! Funny how these bags wear, isn't it? I've been thinking of sending mine in. I didn't know that I could only do it within the first five years. Hopefully it's not too late.
We are matching then! Yeah it's interesting. I am really impressed with how well the bag has held up, I have found the quality to be great. I am just a bit bothered by the scuffed up corners and I feel like my bag just looks dull! Let me know what you decide to do with your bag!
Yes, Chanel recently announced that it would not do refinishing/refurbishing for bags older than 5 years. I believe they will still do repairs like if the hardware were to break, but again I'm not certain.
purly - I think you should still contact them and see about a repair. That is the sign of good customer service, rules can be bent a bit and it's probably a bonus that you have the receipt showing you purchased at a boutique - good luck!
Hey everyone, I have a silly question...
I bought my small cf 2 weeks ago from a Chanel boutique. Before using it, I found that one stitch on the quilting on the front of the flap just above the lock, was broken. The thread is not completely cut, some of the fibers are broken but still structurally sound. The thread isn't going anywhere because the surrounding stitches are perfect. Should I take it to the boutique to get repaired? I feel dumb because I noticed it the day I brought it home but I decided not to do anything about it because I don't think it'll get worse. Obviously I've used the bag now so I feel weird bringing it in. Like, what do I tell my SA? I don't want her to think I broke it because I didn't, but at the same time I didn't bring it in any sooner. Or should I not care what she thinks and just get my bag repaired?
I bought my small cf 2 weeks ago from a Chanel boutique. Before using it, I found that one stitch on the quilting on the front of the flap just above the lock, was broken. The thread is not completely cut, some of the fibers are broken but still structurally sound. The thread isn't going anywhere because the surrounding stitches are perfect. Should I take it to the boutique to get repaired? I feel dumb because I noticed it the day I brought it home but I decided not to do anything about it because I don't think it'll get worse. Obviously I've used the bag now so I feel weird bringing it in. Like, what do I tell my SA? I don't want her to think I broke it because I didn't, but at the same time I didn't bring it in any sooner. Or should I not care what she thinks and just get my bag repaired?
The only thing Chanel isn't doing is dyeing a handbag. They are doing all other repairs on handbags no matter what age. I asked them the other day. THis is a rumor started by someone who doesn't know what they mean. They have had too many complaints when they dye old bags because people feel they do not turn out well. Therefore, it was stopped. That's all. Repairs of all kinds are still being done on all bags no matter what age.
Definitely take it in! Two weeks is nothing I've known people to take something back six months later. She should definitely be able to help you.
Do you know if this also applies to vintage bags or on bags that are purchased preloved, so don't have a receipt? Thanks!
How old is the bag?
They have a new policy now I read in here.
Bags older than 5 years they no longer repair..
But you can directly to leather surgeons. That's who chanel used anyways.
And you don't need a middle man.
This crease on the caviar you can fix yourself.
Stuff the bag, put a pillow case on it, and iron on low heat, circular with pressure, check to see.
There was a thread about it. Looks amazing. I'm doing it to mine one of these days soon. Works for so many!!