I would just go in and tell her what you said hear. It will be fine, people buy bags with faults and get them repaired months later..... It happened to me with my WOC
Experience with Chanel refurbishing/repair
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I would just go in and tell her what you said hear. It will be fine, people buy bags with faults and get them repaired months later..... It happened to me with my WOC
Thank you for the support!
I did bring my purse in and my usual very sweet SA was not there. The SA I spoke with was kind of rough with me, very defensive right off the bat. I only asked what my options were and she right away said no exchanges because I've used it, I should have brought it in sooner, totally blaming me and pretending not to see the broken stitch. I didn't want an exchange anyway because I've grown so attached to my purse. While I was talking to her I realized that if I sent it for repair, they would have to unstitch the entire flap and remove two grommets. Too early in my purse's life to do a whole reconstruction.
I learned two things at that visit: I am always welcome to bring my purse for a repair, and don't ask that particular SA for help (she was also very standoff-ish a previous time when I went in with my friend, I guess since we both look young).
But today I receive a pretty Coco Chanel card in the mail from my usual SA, so makes up for her rough coworker. lol
It is untrue that bags that are 5 years old are not repaired. WHy are people saying this? It's totally false. THe only thing Chanel is NOT doing is redyeing a whole bag because the bags that are brought in are in such bad shape there are unhappy customers when the bags are dyed. Other than that, they are repairing all bags and it doesn't matter how old they are. Please bring your bags to Chanel and ask. Too much wrong information is being given here.
Yeah jukilove ... There's always a SA like that. i hadn't even used my WOC I literally got it home to find a faulty zip... And noway was i allowed to exchange. But as you said you learn from all this...... 💋
I'm about to bite the bullet and send in my new mini to leather surgeons...they said that they have to redye some parts of it. Any thoughts on the whole redying process, etc? Normally I veer away from pre loved items that has been redyed so idk how I feel about getting my bag redyed or at least parts of it. Any input would be great! Esp from those that has gotten a bag or parts of it redyed. Thank you!!
Hello, I just purchased a preloved Reissue in silver. Overall is in pretty good shape, but I'm a bit of a perfectionist and was thinking of having it re-dyed and reconditioned to eliminate some rubbing on the edges. At first I was so encouraged by this thread but now I'm reading that Chanel stopped doing this for bags that are older than 5yrs? My bag is definitely older, since it is a 12xxx serial. What options do I have?
Email leather surgeons with pictures and they will get back to you with a quote! I have used them twice and plan to use them again. I have spoke to Gerry too and they are great just great!
Hello, I purchase da WOC, at home I noticed that 2 chains are a little open and sharp edged. Very dissapointed [emoji53] The sharp edges could damage the leather Part of the chain/strap. What would you do? It is a 2 hour drive to the store and this was the only WOC there in my dream kombination! If I go back I think I want a repair, because every other Points are perfekt for me at this WOC (Leather, puffy, CC angle).
Thank you so much Crocodiva. I think I'll stop by the Chanel store anyway, and see what they tell me. If not, I'll definetely contact the leather surgeons.
i have used LS before with amazing results. just curious... what is the highest quote you have received from LS for a complete bag restoration service? i have a new-to-me bag that needs some MAJOR work and i was wondering what a complete restoration service runs. none of my other bags needed a full restore, so the quotes have always been fairly low. tia if you happen to know what the full restore quote might be in the range of.
I will share my repair experience:
1st time was Chanel Jumbo black caviar leather peeled on the chain strap. found after purchased 2 weeks . contacted my local Chanel boutique. got it back within 2 months with very good finishing.
2nd time was Chanel mini rectangular pearly gold with matte gold hard ware: leather peeled on the chain strap (AGAIN) found after 1 month purchased T_T (sick of same problem). Finally got it fixed within 2 months time.
3rd time was the same mini (as 2nd time) but different problem: this time it was CC turn lock logo. the hardware colour faded, tarnished (I'm not sure how to call). The boutique said the turn lock needs to be replaced with the new one. free of charge (within 1 year guarantee period). it takes 6 month to get the inventory from the Flagship store in France. now its the 5th month of waiting. and i hope the wait will be over soon (phewwww)
thanks for letting me share. hope u meet the nice SA & after sales service like i do. fingers crossed no more quality problems
1st time was Chanel Jumbo black caviar leather peeled on the chain strap. found after purchased 2 weeks . contacted my local Chanel boutique. got it back within 2 months with very good finishing.
2nd time was Chanel mini rectangular pearly gold with matte gold hard ware: leather peeled on the chain strap (AGAIN) found after 1 month purchased T_T (sick of same problem). Finally got it fixed within 2 months time.
3rd time was the same mini (as 2nd time) but different problem: this time it was CC turn lock logo. the hardware colour faded, tarnished (I'm not sure how to call). The boutique said the turn lock needs to be replaced with the new one. free of charge (within 1 year guarantee period). it takes 6 month to get the inventory from the Flagship store in France. now its the 5th month of waiting. and i hope the wait will be over soon (phewwww)
thanks for letting me share. hope u meet the nice SA & after sales service like i do. fingers crossed no more quality problems
Will Chanel do any repairs on bags if you bought them from someone else?
I am in their system but just not for this particular bag.
Hi guys, my friend was getting off a plane today with her classic WOC and as she was getting out of the seat, the logo tore off! (She didn't notice it until she was off the plane so she doesn't have the Cs anymore.) Luckily it seems like the leather wasn't ripped, just the logo is gone. Will it be an easy fix to replace the Cs? Has anyone had this done before? How much did it cost? Thanks! 