I have an older (2009?) metallic reissue that has color coming off the corners and one part of the chain needs to be 're-linked.' Should I take it to the chanel boutique, leather surgeons, or leather pros? What is the best option of those?
Experience with Chanel refurbishing/repair
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I just had a terrible experience with repairing my bag at chanel. So I brought my chevon so black mini to the nyc 57th st boutique to repair the fraying on the edge of the leather on the chain. The bag was never worn and I still have the tag attached on the bag (yes, chanel really needs to get their act together in terms of quality). However I do not want to return it because I probably won't find another one. The turn around time of the repair is pretty quick (less than 2 weeks). I went to pick it up today and I didn't have time to carefully check at the spot and when I finally got home now I just look at it and I found the chain has been chipped. I am so frustrated right now! Can I bring it back for them to repair it for the 2nd time? Please someone give me an advice. Thank you.
Omg yeah u defi need to take this back so they can redo the chain again. U don't want to have a silver and black hardware bag ( it has to be one or the other). Go to the Botique and explain when u got home u noticed ur bag chain has been chopped after initial repair. Hope they can help!
Btw: I have the same bag and no chipping issues on mine so far... Fingers crossed...
Thank you for replying! It has to be chipped off when it's being repaired. I was told that they will swap out the entire chain however it seems to be they only change the leather part. I saw so many scratches on the chain as well. It was horrifying to see it this way it's worse than before I brought it in for repair. Hopefully they will repair it for the 2nd time. They should've inspect it before they return it back to me. For the price that we are paying for this little bag we shouldn't have to go through problems like this. Do you have any problem with fraying on the edge on the leather?
I have attached picture to let you know what initially is wrong with mine and again I have never bring it out and tag is still attached to it.
Nope no fraying on my bag, I'm quiet glad I found a good one in so black Chevy but too bad I can't say the same for my red mini
Wow zahara so sorry about red[emoji174]could you show me more pics? Do you know how that happened?
I think cause of this issue is leather strap is too thin so it doesn't have a snug fit with chain link. My SA brought 3 other brand new minis but they all had this issue and she agreed this is a common issue on this minis and they got few complains but yet they keep selling low grade quality ones lol.
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Wow that's terrible! Did you return the bag?
So I took my bag to the 57st boutique today and more bs happened. The guy at the repair center at first refuse to do the repair for me bcuz I purchased the bag at saks. Then he go on and denied my chain was damaged during repair and insist it was due to "wear and tear" when the tag is obviously on the chain. Then he wants to charge me $125 to order the chain from paris. And say it's gonna take 6 months. At this point im extremely disappointed at their after sale service. We are paying premium and yet receiving this kind of bs service. I almost want to cry at the spot bcux the condition now is worse than before I brought it in for repair.
Oh dear, can you take it to Saks and ask if they can repair? If you bought it less than a year then repair should be free. But I feel your pain, as much as I love Chanel when things go wrong they are horrible at satisfying customers. Take it to Saks and see what they say, if u can't find your receipt it should be in their system. Plz keep us posted.
News on my red bag, yes I returned it and they exchanged it to another bag which is little better than the original but SA discourage me from buying it and ask me to wait for another red to come out or buy the m/l size but I'm not a good listener.
I called Chanel New Bond Street, London about repairs. They told me they haven't changed anything when it comes to repairs. I asked about the new regulations. She said there aren't any, and that I am welcome to come in with my bag. I'm taking my 2009 caviar single flap in tomorrow I think for repairs on the flap seam.
Keep you posted!
Keep you posted!
You did the right thing, trust your heart on what you love. I won't let any SA to convince me on what I should buy. I went to another chanel boutique in soho and spoke to someone else and they told me that they can help me send it in to repair but they say they can promise that it will get return back to them saying it's not repairable due to the exclusiveness of the hardware. I am extremely torn. I think I will call up the 57st boutique again tomorrow and ask to speak to the lady who originally helped me with the repair because the person who I spoke to today is extremely unprofessional and keep denying their mistake. My other option is bring my bag to saks (I still have my receipt) and ask them but they will probably tell me the same thing. I just hope the chain can be replaced.
thanks for listening!You did the right thing, trust your heart on what you love. I won't let any SA to convince me on what I should buy. I went to another chanel boutique in soho and spoke to someone else and they told me that they can help me send it in to repair but they say they can promise that it will get return back to them saying it's not repairable due to the exclusiveness of the hardware. I am extremely torn. I think I will call up the 57st boutique again tomorrow and ask to speak to the lady who originally helped me with the repair because the person who I spoke to today is extremely unprofessional and keep denying their mistake. My other option is bring my bag to saks (I still have my receipt) and ask them but they will probably tell me the same thing. I just hope the chain can be replaced.
This is very interesting, they do have spare parts for the so black chain I'm so puzzled as to why they can't replace the chains. I have a so black quilted version from 2013 and chains have some worn out spots but it's not chipped, my SA said to bring it in and they will repair it. I think u should try another Botique and maybe speak with a manger, they should be able to replace the chains. Keep us posted tho!
O wow, this is insane! LOL.
Please have them redo your black so and that poor red with the tags still attached.
I have heard that ppl were over stuffing minis and due to weight , the chain did not hold. But yours in BN!
im so sorry this happened to you with the chipped hardware!! ugh that is so annoying and especially at the prices we are paying right now for these bags. my beige clair is currently at Chanel for the exact same problem - fraying on the leather strap. i'm so disappointed in the quality!!! my bag was purchased this past november and i only carried it once before i finally realized the defect. glad to know that i'm not the only one this happened to.
