Experience with Chanel refurbishing/repair

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#1,351
Crescent Shadow said:
Hi Ladies, is there anyone here that got Chanel to refinish Metallic Calfskin lately? I searched the forum but can only find older posts, and it seems that Metallic leather are more difficult to repair.

I have a Reissue in Dark Brown Metallic Calfskin, and as is common with this material, the glaze has worn off in some corners...leaving it bald. Kind of.
I've taken this bag to Chanel in Singapore (where I live), they said they don't provide any repair service. I've also brought it to Paris boutique (Montaigne) and the SA said they can't do anything to wear and tear. A couple of my local leather repair shop also said there's nothing to be done.

If there's anyone who had similar work done lately, can you please share where it was done and how's the result? Thank you!

P.S. I've contacted Leather Surgeon but they haven't replied back yet.
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I've had a precious jewel metallic/pearly lambskin bag in beige where the corners were rubbed off get refinished and it came back exactly the same as it was new.
 
#1,352
Crescent Shadow said:
I was wondering if this is applicable with tweed flap bag? Since it has leather lining...
Not that the bag has developed a hole, but just in case.
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I doubt the in-store tailor would be allowed to work on a bag. If it's lined in leather, they'd likely have to dismantle the entire bag.


IMO, Chanel fabric bags are wear items; they're not going to last forever no matter how well you take care of them.
 
#1,356
I found out that i am missing a screw on the handle of my gst and that when i pulled the sticky on the inside zipper pull underneath was a little tarnishing...not very happy since i just had this bag for less than 6 months (april 2015) and had taken reallly good of it as its my first chanel 😟 will have to take it to the boutique this week. Sad thing is that the chanel is 7 hrs away from where i live...
 
#1,357
ingrata82 said:
I took in my RED vintage lambskin Classic Flap SHW handbag into refurbishment to the South Coast Plaza Chanel boutique. I was originally quoted 6 - 8 weeks. I just recieved a call and email that it's ready for pick up and to bring my ID and money. They were redying it red and replacing the silver turn-lock, as the silver had worn off and the brass was showing through. I dropped off on 7/28/15 and it's ready today 8/13/15 which is just past two weeks. I'm nervous about how quickly it was repaired. I hope it turned out okay. I want to post before drop off pics and after pick up pics but not sure how.
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Hi, was wondering how your bag turned out when it came back? I have just purchased a red mini classic flap and would like to bring it in to the Chanel boutique for refurbishment. It' will probably need a redye job. Many thanks,
 
#1,358
I just brought in two things for repair and neither were handbags. I did not find the experience to be particularly friendly in light of the fact that one was brand new from Spring/Summer 2015. I think that if I ever had a leather issue with a bag, I would take it to my local shoemaker who is very competent. I was also convinced by my experience to do my Chanel shopping at the local NM where customer service is taken seriously and they actually want your business.

I have sent things to NYC to Artbag who does excellent repairs on all designer brands.
 
#1,359
pjhm said:
Hope I am in the correct thread. Was asked to show my white caviar repair once it was done. Chanel spa turned down the repair saying they couldn't repair it to their standards. So I took it to a recommended shoe repair place that turned me down as well. Undeterred, I took it to a leather shoe and purse repair shop in Lafayette, Ca who accepted it for $ 150.00 charge and completed work in 10 days. The shop owner told me his daughter worked on the strap and he on the bag inside and out. I had ink marks inside which he fixed gratis. I'm pleased, had the bag for about 12 years and it was unwearable until this repair. Here are some picsView attachment 3106581View attachment 3106582front and back -
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They did a super job for you and worth every penny in light of the cost of a new bag today. Congrats on your "new" bag.
 
#1,360
gracekelly said:
They did a super job for you and worth every penny in light of the cost of a new bag today. Congrats on your "new" bag.
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Thank you! I've gone back to the repair shop with other items (shoes) and again thanked them for how well they took care of that bag and how pleased I was with the result. I told them I shared their good work with this site, and that brought a big smile to their faces.
 
#1,361
goyardfanatic said:
Hello! My friend is selling me her old Chanel bag for a very low price. The bag is not in tip top condition...the leather needs redying and the chains need replacement. I was just wondering, if I have the repairs done (not with a Chanel boutique because there's no Chanel near where I live) will it still be authentic? Especially if the chains will be replaced? Also does the gold hardware ever fade? Thanks!
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You can mail the handbag to the closest Chanel store along with pertinent info like name/address/phone etc and the type of repairs you feel the bag needs. Make sure you have insurance & tracking with delivery receipt. Then when u see it has been delivered, follow up with phone calls to track every step your bag takes. I mailed mine to a east coast Chanel store and so far I'm happy with the customer service!
 
#1,362
I actually contacted Chanel and was told I could mail in my bag. I did so, along with insurance & tracking and pertinent info on 9/11. I keep in contact with the manager of the store and at last call, yesterday was told my Vintage Chanel black lamb skin quilted chevron camera envelope bag went through the initial assessment and is now being reviewed by their certified repair facility. I am waiting on a cost. It is my sincere hope my bag can be repaired and referbished! I cannot find another like it on the Internet! :graucho:
Will follow up!
 
#1,363
Hi

So i just ordered a preloved 05 bubblegum mini square in caviar.. I can not wait to receive it!!!

It appears to be in excellent condition except very minor scuffs and frayed stitches..

Are these frayed stitches a potential problem? Do they look bad? Im a bit worried especially since the rumors of chanel not repairing without reciept any more..

Your advice is highly appreciated!
 

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