It is good to know that the LS are now accepting bags directly, thanks for the info. They worked on a couple of my bags through the Chanel Spa, and I was happy with them. I wonder if they charge the same prices as Chanel.ha true you're right. i was just thinking of sometimes when the boutiques would send it to a random local place which would make me very mad. if they did hire some people to do it in house, i'm not sure that it would be much different unless they were the people that are actually making the bags, and with them being sold out so much they must be pretty busy!!
edit: actually i just looked at the website and it looks like they do other brands now, but for the longest time they would not allow you to send in anything and make you go through Chanel and only did bags from Chanel so they are some type of Chanel partnership. It says they are still the authorized people but do other stuff now as well
Experience with Chanel refurbishing/repair
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I totally get that. I also have one bag with the original stamped hardware and would hate to get it replaced ...
Did they put back the original hardware in the end?
They did, but the manager and I had to argue about it because she did not believe me at first that they replaced it until she got on the phone with LS and they told her they did.
Apologies in advance if this has been asked : anyone have any experience getting the scuffs off lambskin ? I am considering buying a pre owned 2.55 flap in black lambskin and wondering if I could take these out myself.
You could try using good leather products like meltonian or sending the bag to the Chanel Spa. If you send it to the Spa, it will likely come back looking almost like new.
You can try some meltonian cream may be able to get the scuffs out, I would use the "neutral" polish as I worry that the color polish my rub off. Like Chanbal said, Chanel's spa should be able to remove marks and recolor your bag to look great
The only problem with a re-dye is that is hardens the leather, so it no longer (in most cases) has that same soft feel. You can use Meltonian in the jar in delicate, neutral, or if you feel it needs color in places, in black. Just be sure to test any product before using it in an inconspicuous place and let it dry 24 hours to be sure of what the effect will be.
The reason why the leather comes back hard is usually due to the paint used. Most leather refurbishment shop use some form of solvent paint. But there is this leather refurbishment shop that I go to here in Malaysia where they use water based paint. The leather comes out still feeling soft. They are very good with Chanel. They have done more than 2000 Chanel bags.
on their they do use waterbase and airbrush, looks very interesting, but i think they all probably stiffen the leather a bit because its still putting something on top. it says 200,000 bags
i know the stores sometimes send to different places though so YMMV. this is only in regards to US though. i have heard there is also a very good place in Paris, but have no experience with malaysia but if Chanel uses them i would imagine it would be very good. i usually recommend maintaing the bag as long as possible, but it is nice to restore the bag once it is getting old.I don't think that is usually the case, maybe that is a new policy at neimans or that store in particular. I think you can mail in to a Chanel boutique as long as you are in the US. Nordstrom and Saks didn't have that policy last time I heard either, but possibly they changed their policies too so I would call and ask the specific store before going all the way there. Or call the Chanel and New York and ask to send your bag in for repair, they should still allow that.
No, if you take it to a B&M (brick and mortar) Chanel you do not need proof of purchase or the card. Just like you can take any Rolex into any authorized Rolex location and they will fix it or send to Rolex for you, as long as it is authentic.
Yes, I totally know what you mean. It's like the redying just kills the bag's soul or something. Wear it for a bit until the matte feeling goes away and hopefully it will be better.
Yes as long as it was not re-dyed aftermarket, which would void any Chanel reservice warranty, they will fix most things on the bag.
Yes the prices now for repair are a bit out of hand. Especially as they are all outsourced anyway in the US. I remember dialoguing with tutu about this and how they also may be doing that to dissuade repair requests and get people to buy new instead. An interesting theory.
Yes it is known to happen. Do a search for "crooked CCs" and you will see. WOCs tend to be the biggest victim of the crooked CC's. In the flap's case, you're in luck because it wasn't "glued" on but is an actual clasp that is removable. see if you can unscrew it and screw it properly back on. They just didn't drill the hole straight.
Yes if you didn't buy it at NM then you can only take it to a B&M, since even though you didn't buy it there, they made the bag. Same with Nordies, Bloomies, Bergdorf. I think you can ship it to a B&M though.
I've used Meltonian before and it's okay as a polish but not really as a conditioner.
For lambskin, I'd recommend Blackrock Leather n'Rich and really just rub it in with your fingers and then let it sit for one day. ONLY for treated lambskin, not untreated lignes.