Experience with Chanel refurbishing/repair
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Thanks for the quick response. Any idea how much it would cost? Or how long it would take?
I would think about $125 based on their new prices and it may take several weeks.
Rago Brothers in Morristown, New Jersey are amazing. They repaired my Chanel bag, and it looked like new afterwards, and I got the back back in one week. Stores from the Short Hills Mall often send bags to them for repair.
Help!! Any opinion would be appreciated! thank you! Please check page 67 for the picture. :help:
Thank you very much Chanbal! It's not the patent leather problem, it's the uneven center column of the CC lock. I've attached another clear photo hope you understand what i mean. Do you think it's normal?
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Hi,
I did ask when dropping it off, specifically asked if they dye it or clean it, and the SA said they clean it. I think it's a good idea to let them know you do not want it dyed when you drop off the bag if the staining is minor and you don't want to have your bag be re-dyed.
What is most infuriating sometimes is that they outsource the repairs in the US very often to third parties like Leather Surgeons and there is some massive scope creep at times. Which is great in many cases, because often you get more than what you paid for (and the SA hasn't a clue what it looked like before, but you notice they did some extra spiffing up) but one time they replaced my old CC's with the new ones which weren't gold-plated, when I was just trying to get the handles replaced. I was so upset, and the Chanel boutique store manager didn't believe me that that they were different. I had her call LS and then they verified they also replaced the CC's. So they had to send my bag back to them to get my old CC's back. :/
Sorry to hear you lost your cc, glad you got it back. Leather Surgeons isn't really outsourcing for Chanel, that's where all the bags have always gone. They're the authorized exclusive spa for Chanel so they have all the real parts and such. I haven't had a bag repaired in a long time, but Chanel always did a good job in the past for me
They are indeed an authorized spa
But they are not part of or a wholly owned subsidiary of Chanel, Inc.
= outsourcing.
ETA: as opposed to like in the UK, they have craftsmen who do it in the company. I had no idea.
Or when you get something really difficult done, then they ship it to France? That's in-house.
(and ITA, LS is pretty good usually. Just don't take my gold plated cc's and we are good!
)Edited: on the west coast, they'll send stuff to Factotum if it doesn't require parts
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They are indeed an authorized spa
But they are not part of or a wholly owned subsidiary of Chanel, Inc.
= outsourcing.
ETA: as opposed to like in the UK, they have craftsmen who do it in the company. I had no idea.
Or when you get something really difficult done, then they ship it to France? That's in-house.
(and ITA, LS is pretty good usually. Just don't take my gold plated cc's and we are good!
Edited: on the west coast, they'll send stuff to Factotum if it doesn't require parts
ha true you're right. i was just thinking of sometimes when the boutiques would send it to a random local place which would make me very mad. if they did hire some people to do it in house, i'm not sure that it would be much different unless they were the people that are actually making the bags, and with them being sold out so much they must be pretty busy!!
edit: actually i just looked at the website and it looks like they do other brands now, but for the longest time they would not allow you to send in anything and make you go through Chanel and only did bags from Chanel so they are some type of Chanel partnership. It says they are still the authorized people but do other stuff now as well
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