Experience with Chanel refurbishing/repair

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#511
Sounds like there are a lot of mixed opinions about the repair services at Chanel.

I've had an interesting thought...I wonder if they would replace the hardware on a bag in the opposite colour e.g. if the bag originally had silver hardware, would they be willing to change it to gold hardware? I don't see why they wouldn't be able to do it, seeing as they remove all the hardware and replace it completely with new hardware.

I suppose a problem would be that perhaps the serial number would no longer match the description of the bag, but if the owner was never planning on selling the item in future and therefore wouldn't need authentication.
 
#512
I'd sent a bag to Chicago Chanel boutique for repairs - loose stitching. They had initially told me that the bag would be sent to Paris and it would take up to 6 weeks before it gets back. 1.5 - 2 weeks later I received a phone call telling me their in-house seamstress was able to do the repairs and the bag was on its way to me - I was pleasantly surprised with the quick turnaround and very happy with the repair - couldn't tell there was ever any issues.
 
#513
What a bummer, Chanel Toronto won't take out the stains from my beige vintage flap. They told my BF that they only do "repairs" and not refurbish.
This makes me wonder if this is an excuse or what kind of "repairs" do they actually do?

What do you guys think? Should I just take it to a local repairs shop or take it to the Chanel at the Wynn when I'm in Vegas at the end of November?
Thoughts?
 
#514
Jelly Belly said:
What a bummer, Chanel Toronto won't take out the stains from my beige vintage flap. They told my BF that they only do "repairs" and not refurbish.
This makes me wonder if this is an excuse or what kind of "repairs" do they actually do?

What do you guys think? Should I just take it to a local repairs shop or take it to the Chanel at the Wynn when I'm in Vegas at the end of November?
Thoughts?
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Take it to Chanel in the USA. It's only a month from now. Don't take a risk that someone else will know what to do with it. Plus they have flat rates for services in the USA.
 
#516
I ask for refurbish knowing it wud b about 300 still wanted refurbish. Got it back 3 months later was not refurbished just cleaned and flap had a crinkle in it. Any way they charged me 50 cuz they had it so long. But 4 sure wid send to Chanel for repair to keep it's quality. Good luck
 
#517
Hello,
I have diagonal stitch Chanel bag with very large CC on front of the bag
I never used this bag so it is practically new.
I did notice couple scratches on CC. Brought it ti New York Chanel, the took bag in and told me that CC will be replaced. 6 week later i receive call that bag is ready. When i cane to the store to pickup the bag i was told that
they don't have this CC anymore( the bag is 2010 collection) and they just buffer CC but couldn't take scratches out. Now CC not only scratch but also
very tarnish. Any advises how i can take tarnish out and what i can do about this
Thanks
 
#519
Does anyone know if Chanel would be able to fix my bag -the exterior is great but the interior lining (leather) is peeling. It's a vintage bag. I called them and I would have to bring it in for them to check and if it's repairable it would take up to 6 months to get it back (sending in Paris)
 
#520
yorkies said:
Does anyone know if Chanel would be able to fix my bag -the exterior is great but the interior lining (leather) is peeling. It's a vintage bag. I called them and I would have to bring it in for them to check and if it's repairable it would take up to 6 months to get it back (sending in Paris)
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I would take it to them - if I were you. Post some photos for us to see...:smile1:
 
#521
yorkies said:
Does anyone know if Chanel would be able to fix my bag -the exterior is great but the interior lining (leather) is peeling. It's a vintage bag. I called them and I would have to bring it in for them to check and if it's repairable it would take up to 6 months to get it back (sending in Paris)
Click to expand...

I'm quite sure someone had a full lining repair done by Chanel in the last year or so, who had posted here. I have seen fully relined bags in Japan - they look good.
 
#522
Just purchased a vintage Jumbo XL and the part where the leather in the chains come together has some loose threads. Does anyone know how much a repair like that would cost if I took it to Chanel?

Anyone had any experience with Chanel boutique in Tyson's Corner, VA? Thanks.
 
#523
DivaCrat09 said:
Just purchased a vintage Jumbo XL and the part where the leather in the chains come together has some loose threads. Does anyone know how much a repair like that would cost if I took it to Chanel?

Anyone had any experience with Chanel boutique in Tyson's Corner, VA? Thanks.
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#525
Hi everyone! I am new to this forum so please bear with me if I didn't post this in the right place.

I have a suede pink chanel purse with fur on the inside of the bag. I was wondering if anyone knows that it is possible for it to be dyed into another color? the reason being is that i keep on trying to clean the bag as since its light pink it gets dirty easily. And when its dirty i can't use it.. but the cleaning ruins the material. so does anyone know if it is possible at all to dye the bag into another color?

Thank you!!!

Helene :smile1:
 
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