I just dropped off a vintage caviar camera bag at the Chanel boutique at the Wynn. We shall see how much they're going to charge me. Initial quote was $80 to repair the chain strap, but who knows. Eon (SA) helped me, but I was referred to another repair specialist lady. Any experience here?
Experience with Chanel refurbishing/repair
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Does anyone know if Chanel will re-coat a metallic reissue? I am thinking about buying one, but I am not sure if in the long run it will be a good investment esp. if they can't restore rubbed parts. Thanks in advance.
I just took a silver drill to the Chanel on 57th in NY and was told they could not restore the metallic bags. Rats.
Does anyone know if Chanel will clean and/or refurbish a Wild Stitch?
I took a straw and leather tote in a few years ago and was told they wouldn't touch the straw- I seem to remember them saying something about not working on fabric bags, which might include the Wild Stitch b/c of the stitching.
I'm looking at one on consignment but, like chanellove21, don't want to invest if it can't be cleaned or restored.
Thanks!
pugfan
I took a straw and leather tote in a few years ago and was told they wouldn't touch the straw- I seem to remember them saying something about not working on fabric bags, which might include the Wild Stitch b/c of the stitching.
I'm looking at one on consignment but, like chanellove21, don't want to invest if it can't be cleaned or restored.
Thanks!
pugfan
Perhaps amyamoure has more information on this. It might depend on to whom you spoke to at the time.
Well, it was the woman in the very back who always checks in the handbags for cleaning, etc. She said they couldn't restore the rubbed spot, couldn't restore on any metallic, and refused to take the bag.
It is in great shape with the exception of that one place.
I dunno...
Anyone knows whether chanel does replacement for just the leather in the chain strap? My chanel gold plating still looks okay but the leather strap has some scuffs and splits. DO they just replace the leather without changing the metal strap?
They might if you specifically ask. I had a bag refurbished recently by Chanel USA. I asked that they not remove the very rare zipper because it was OK, the first person said no, but the person who wrote out the formal request for refurbishment said they'd ask. Normally if they change out parts, they do the whole lot, but they said "OK" in my case.
Some of the chains are thicker than others, depending on the age of the bag, so it's nice to keep it original if you can.
Hi -sorry if the question has been answered, didn't have time to read thru the whole thread.
I just noticed a piece of the leather on my caviar came out. I don't think it's suppose to be that way as the rest of the strap seems intact. It looks like the piece at the end that was cut and was suppose to be inserted into the gold chain. Sorta hard to explain.
Anyway, I just bought my bag in Nov of last year at the duty free shop at Heathrow airport. Can I take my bag to any Chanel boutique here and have it repaired free of charge? This seems like a defect situation and not a wear and tear issue as I literally only used my bag like 5 times
Thanks for any infor.
I just noticed a piece of the leather on my caviar came out. I don't think it's suppose to be that way as the rest of the strap seems intact. It looks like the piece at the end that was cut and was suppose to be inserted into the gold chain. Sorta hard to explain.
Anyway, I just bought my bag in Nov of last year at the duty free shop at Heathrow airport. Can I take my bag to any Chanel boutique here and have it repaired free of charge? This seems like a defect situation and not a wear and tear issue as I literally only used my bag like 5 times
Thanks for any infor.
I was told by the director of repair at Chanel 57th street, NYC that they will not touch the metallic. She told me metallic peels and not to buy it. She advised me to purchase only caviar which is their best leather and they can repair/refurbish it.
You can call her yourself. Just call Chanel Flagship at 57th street in NYC and ask for director of repair. She's an older woman with a strong accent. It's best she explain it to you. But I wouldn't touch metallic although I love it. She strongly advised against it.
I'm not interested in throwing away $4500
You can call her yourself. Just call Chanel Flagship at 57th street in NYC and ask for director of repair. She's an older woman with a strong accent. It's best she explain it to you. But I wouldn't touch metallic although I love it. She strongly advised against it.
I'm not interested in throwing away $4500
I was in the Melbourne Collin's Street store yesterday because a waitress knocked a whole bottle of water onto my lambskin trifold wallet. My beloved (only 6 months old and my frst ever Chanel) is ruined. I am so heartbroken.
Anyway, I was told that the service centre wouldn't be able to do anything about the leather. The lambskin absorbed the water and went it evaporated the leather turned wrinkly in some places. The service centre only fix the hardware and won't re-dye the leather as that changes the original product. Also water damage isn't covered my the 12 month warranty. The manager said she had never seen a case like mine
Has this happened to anyone and what did you do? What can I do?
I know my wallet will never be the same.
Anyway, I was told that the service centre wouldn't be able to do anything about the leather. The lambskin absorbed the water and went it evaporated the leather turned wrinkly in some places. The service centre only fix the hardware and won't re-dye the leather as that changes the original product. Also water damage isn't covered my the 12 month warranty. The manager said she had never seen a case like mine
Has this happened to anyone and what did you do? What can I do?
I know my wallet will never be the same.
hi there, glad u ask this question i cant seem to start a thread, i do not have a chanel boutique close by, had to send to another state, its been out 14 weeks now, so plan on a long wait, guess it depends on what u have, my profile pic is the one i sent in. i cant get any1 to call me back, they say there going to giv me and update but nothing. it is a fabric bag, has any1else had the expeierncr of it taking so long to get it back and no communication with chanel. i understand about the wait. but just wanting to b reassured its not lost or a problem they cant fix, thanks,
I was in the Melbourne Collin's Street store yesterday because a waitress knocked a whole bottle of water onto my lambskin trifold wallet. My beloved (only 6 months old and my frst ever Chanel) is ruined. I am so heartbroken.
Anyway, I was told that the service centre wouldn't be able to do anything about the leather. The lambskin absorbed the water and went it evaporated the leather turned wrinkly in some places. The service centre only fix the hardware and won't re-dye the leather as that changes the original product. Also water damage isn't covered my the 12 month warranty. The manager said she had never seen a case like mine
Has this happened to anyone and what did you do? What can I do?
I know my wallet will never be the same.
This is awful. I feel so bad for you. I think I would cry.
I recently talked to Barbara at Lovin My Bags and was asking specifically about water damage. She said that her husband has 30+ yrs restoring leather and they could probably do something to restore water damaged leather.