Experience with Chanel refurbishing/repair

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#1,652
ashin121 said:
Regardless of where you buy it (boutique or department store), it'll all get sent to Paris for repair. I've purchased at stand alones, rue Cambon, and NM. NM has a reputation of being the most linent with exchanges.



There are a few threads about peeling or cracked leather and in the end, there have been some people who take it up to the manager and write to chanel customer service if it's been under a few months since purchase and have been able to get store credit or an exchange. Others have been told it's normal wear and tear and spas can't normal repair this. I'd try talking to the manager and writing to chanel customer service.

Sorry this happened to you. Good luck!
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Unfortunately I did escalate it to the manager, she said it’s normal wear and tear (for a bag I used 2-3x), I was careful with it. I may just bring it into Chanel itself
 
#1,653
vivaciousbev1 said:
Unfortunately I did escalate it to the manager, she said it’s normal wear and tear (for a bag I used 2-3x), I was careful with it. I may just bring it into Chanel itself
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I've had mine (black caviar jumbo) since 2012 new from NM and no peeling at all. I've worn it alot to many places. Shouldn't be "normal wear and tear" unless it accidentally scraped on the bottom . But you said you were careful. I'm sorry. Hope you have luck at a Chanel boutique.
 
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#1,654
Hi ladies, my bag is only three weeks old (and I’ve used it a total of two times). Was packing it back into the dust bag after using it for the second time ytd when I realized there’s a loose stitch (and some fraying of the threads at the loop of the stitch.. :( it’s not really noticeable since it’s at the bottom of the bag. The photos are also super zoomed in... but I feel that for a brand new bag which costs so much it should be perfect? Am quite upset as it’s my first Chanel and it’s super precious to me. Hopefully my SA will get back to me on my options for repair.

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Thanks for giving me an outlet to air my disappointment. My DH is not into luxury (at all) and I don’t want to give him another reason to tell me not to buy anymore luxury items [emoji30]
 
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#1,656
Update: my SA replied to say I could send it in for them to tighten the loose stitch :) am planning to do so on Friday. Will update this thread again with pics of the repair just for information and reference. Crossing my fingers it won’t take too long!
 
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#1,658
tinkerella said:
Hi @AAxxx, how did your repair go? Curious because I’m sending mine in for a loose stitch too.
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Hi tinkerella, I think they did a good job on mine. They tightened the loose stitch. They said the fraying of the threads all over the bag was from wear and tear and not a defect so they can’t do anything about it but I think they definitely did something coz the fraying is a 100% better than when I sent the bag in. Glad I insisted for them to take a look at it. The bag looks new now. Good luck on your repair. Mine took 3 weeks.
 
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#1,659
AAxxx said:
Hi tinkerella, I think they did a good job on mine. They tightened the loose stitch. They said the fraying of the threads all over the bag was from wear and tear and not a defect so they can’t do anything about it but I think they definitely did something coz the fraying is a 100% better than when I sent the bag in. Glad I insisted for them to take a look at it. The bag looks new now. Good luck on your repair. Mine took 3 weeks.
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Thanks so much for letting me know. :) Also very glad that it worked out well for you!
 
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#1,661
Luxury Handbag Brands send to one of two companies in the Northeast: Fordham Leather Repair in New York or Rago Brothers in Morristown, NJ.
Your turn around time will be quicker and may be a little cheaper depending on what actually needs to be done. Tell them exactly what uou want and ask for an estimate before they do the work.
If you have to pay to have your Chanel bag be refurbished, consider using one of these companies, they do excellent work. I have used them for all of my bags over the years after discovering that Luxury Brands send to them.
Good Luck!!!
 
#1,664
Chanel repair service takes ridiculously long. They get sent to Paris for repair. I had earrings that took 3 months and a handbag took 4 months! By the time my SA called for pick up so much time had passed that I forgot about it!
 
#1,665
I think the duration of repair depends a lot on the complexity of the repair...

I sent my classic flap in for a loose stitch and re-stitching of the leather chain last Friday. Got an email today (Wednesday) stating that the bag has been fixed and is ready for collection! Also thanks to my lovely SA who was so kind to help me request an expedited process.

Can’t wait to reunite w my babyyy
 
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