I sent a message using their online help form, but I doubt anything will come of it!
Agreed though -- for the amount of money we pay, I would expect better customer service. Such a shame.
Experience with Chanel refurbishing/repair
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I sent a message using their online help form, but I doubt anything will come of it!
Agreed though -- for the amount of money we pay, I would expect better customer service. Such a shame.Heartfelt,
Did you see the post by ilysukixD?
My experiences have been different.
Read her post............good information.
Did you see the post by ilysukixD?
My experiences have been different.
Read her post............good information.
Dodocat,
Call the Manager and request a credit for the earrings. Or call your local station and let them fight your battle. All it will take is for one station to post a story like this.........They will stop treating people poorly. Hope this helps.
Greatbags3
Call the Manager and request a credit for the earrings. Or call your local station and let them fight your battle. All it will take is for one station to post a story like this.........They will stop treating people poorly. Hope this helps.
Greatbags3
I did - and I will say, my previous experiences with Chanel repair have been positive. I've repaired two bags with them prior to this debacle and they both turned out great. This was, however, prior to their 5 year policy. I visited Mark at Leather Pros in LA and he explained to me what happened when Chanel started reinforcing this rule and it's a shame that the quality of the repairs have gone down since then. I still find waiting 1 whole calendar year a ridiculous amount of time to wait for a repair. Not only that, but further damaging it after taking a year to repair and being reluctant to help me make it right? That really left me feeling very disappointed with their customer service.
Hi. I was wondering if anyone can help. We are from Canada, a bag has been shipped to August for repair, it’s now December and no bag. We were told 3-4months max to have a store credit or our bag fixed back..My wife loved her bag. She loved Chanel but this event is breaking her heart.
Our boutique, SA/director is not helpful at all. They can only apologize and ask us to wait some more. Hence, I’m here seeking for assistance, I need to cheer my baby up.
What’s the number to call to get in touch with head office? Or to call Paris directly? How do I escalate this? Please ladies, help a guy out here.
Hey sorry I’m very bad at technology, but where can I find this post? If I may. Do you mind quoting it for me? Thanks
Update sorry I mean the post you were referring to posted by ilysukixD
Hello,
Does anyone have any Chanel bag repair recommendations in the Chicago area? I have a vintage beige small flap that could use an overall refresher (nothing is broken the leather is just looking old and discolored). I’d appreciate any recommendations
Does anyone have any Chanel bag repair recommendations in the Chicago area? I have a vintage beige small flap that could use an overall refresher (nothing is broken the leather is just looking old and discolored). I’d appreciate any recommendations
I am really disappointed with Chanel repair ,l purchased preloved jumbo from highly
Trusted ig seller ,bag was immaculate but cc lock was faded,so l broght bag to Chanel boutique in London they inspected bag and said will be 2 weeks ,4 weeks come pass and still no call or email regarding this repair so l phoned store up and was told my bag was sent over to Paris as serial number it’s not on they system it has be authenticated before repair ,3 months pass since ,anyone experienced this?
Trusted ig seller ,bag was immaculate but cc lock was faded,so l broght bag to Chanel boutique in London they inspected bag and said will be 2 weeks ,4 weeks come pass and still no call or email regarding this repair so l phoned store up and was told my bag was sent over to Paris as serial number it’s not on they system it has be authenticated before repair ,3 months pass since ,anyone experienced this?
I really need some advice from the group! I purchased a black small coco handle in middle of February (about 3 weeks ago), and as you all probably know, this bag is very difficult to find (especially in Canada as we have fewer boutiques) and I did this from a different province so I just went by pictures. When it arrived I looked at it and right around the handle there was a few threads sticking up (not a lot or very easy to see). I took it to my local boutique and they had the seamstress tuck it into the handle so it would not stick out and everyone there told me it was not an issue and down the road if I needed to repair the stitching they could since its the "end" of the thread where the handle is...
So I took it back home and now as I was paranoid I really examined it to fine a tiny grey mark at the seam edge of the bag (right under the flap). It was so small I thought it was a fleck of dust or dirt until I touched it and realized it was a tiny nick. Once I saw that I sent it back to the original boutique and they sent it to the repair shop to review. They said it was the coating on the edge that they would just redo (I guess like a type of glazing) and that it was not a tear in the leather (to be honest I thought it looked like a nick in the leather). Also the thread sticking out was an "easy fix". They could not find another bag for me and neither could my local boutique. They are fixing it now and told me that once its back I could keep it or they would refund it. I have never had an issue with a Chanel bag (I own 5 other ones) so I have no experience with the repair service or how good it is. Would you keep a bag that had a few issues right off the bat or return it? Does anyone here have experiences with Chanel repair quality? Thanks for your help!View attachment 4360357 View attachment 4360359 View attachment 4360359
So I took it back home and now as I was paranoid I really examined it to fine a tiny grey mark at the seam edge of the bag (right under the flap). It was so small I thought it was a fleck of dust or dirt until I touched it and realized it was a tiny nick. Once I saw that I sent it back to the original boutique and they sent it to the repair shop to review. They said it was the coating on the edge that they would just redo (I guess like a type of glazing) and that it was not a tear in the leather (to be honest I thought it looked like a nick in the leather). Also the thread sticking out was an "easy fix". They could not find another bag for me and neither could my local boutique. They are fixing it now and told me that once its back I could keep it or they would refund it. I have never had an issue with a Chanel bag (I own 5 other ones) so I have no experience with the repair service or how good it is. Would you keep a bag that had a few issues right off the bat or return it? Does anyone here have experiences with Chanel repair quality? Thanks for your help!View attachment 4360357 View attachment 4360359 View attachment 4360359
Hi.. I recently bought my first ever chanel medium double flap black caviar in silver hardware. Though i really really want the GHW one as it's my dream bag since high school. but I couldnt avoid the temptation anymore, i ask my brother to get me the silver one while he is on vacation in paris ( the GHW is sold out in store everywhere, and ive been wanting for this bag almost 3years but never get a decent price in GHW...)
But anyway ive been searching ways to replace my hardware officially if possible (from SHW to GHW) as it makes me so sad to not having it in GHW even though the silver one is pretty but it still not perfect in my eyes!!
And i have been searching from blogs and only can find they can change diffrent colour hardware in 2012! from SHW to GHW (https://forum.purseblog.com/threads/just-like-magic-silver-to-gold.742072/)
I read that Chanel change policy in 2015 and that they're become more strict in repair and etc. So i just wondering Can Chanel actually change my bag's Hardware from SHW to GHW now in 2019? Are they allowed to do that in every store? and How much it will cost?
And since im in Asia, if it's possible to do that, do they have a different repair policy in every state? and in which country that possible to make this happen in Asia? or do they provide the service to send the bags? So we could just take the bag to the nearest shop in our country and they do all the service to fly the bag to repair and etc?
Please if you know anything, this would mean so much to me. Thankyou before!
But anyway ive been searching ways to replace my hardware officially if possible (from SHW to GHW) as it makes me so sad to not having it in GHW even though the silver one is pretty but it still not perfect in my eyes!!
And i have been searching from blogs and only can find they can change diffrent colour hardware in 2012! from SHW to GHW (https://forum.purseblog.com/threads/just-like-magic-silver-to-gold.742072/)
I read that Chanel change policy in 2015 and that they're become more strict in repair and etc. So i just wondering Can Chanel actually change my bag's Hardware from SHW to GHW now in 2019? Are they allowed to do that in every store? and How much it will cost?
And since im in Asia, if it's possible to do that, do they have a different repair policy in every state? and in which country that possible to make this happen in Asia? or do they provide the service to send the bags? So we could just take the bag to the nearest shop in our country and they do all the service to fly the bag to repair and etc?
Please if you know anything, this would mean so much to me. Thankyou before!
So I asked and the answer was a huge no. Apparently it’s considered refurbishment not repair and they won’t do it in Canada. Weird and very upset about this but nothing I can do. Sigh.