Experience with Chanel refurbishing/repair

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#1,696
Hi everyone! I don't know if posts like these are allowed, but I wanted to share my experience with Chanel repairs.

My boy bag strap was stretched out, wrinkly, and the leather was peeling on the inner side, so I got it repaired.

Went in to request a repair: January 5, 2019 (was told it takes 6 months to a year to find the materials)
Got a call to bring my bag into the boutique: July 8, 2019 (was told it takes 4-6 weeks to send to Paris and get it back repaired)
Got my bag back: August 4, 2019
Cost: $195

Hope this was helpful! I know I searched quite a bit before sending it in for repair and had a hard time finding some info.

 
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#1,697
haroobommi said:
Hi everyone! I don't know if posts like these are allowed, but I wanted to share my experience with Chanel repairs.

My boy bag strap was stretched out, wrinkly, and the leather was peeling on the inner side, so I got it repaired.

Went in to request a repair: January 5, 2019 (was told it takes 6 months to a year to find the materials)
Got a call to bring my bag into the boutique: July 8, 2019 (was told it takes 4-6 weeks to send to Paris and get it back repaired)
Got my bag back: August 4, 2019
Cost: $195

Hope this was helpful! I know I searched quite a bit before sending it in for repair and had a hard time finding some info.

Click to expand...

The price is surprisingly affordable.
 
#1,705
ilysukixD said:
I went to the Chanel Boutique last week to have my bag inspected for the chipped chains and was told it was not defect but I insists to have it inspected for defects and if it’s not defective then I will pay $125 to repair/replace all hardwares. It will takes as long as 6 weeks. Can’t wait to hear back from them
Click to expand...

Wow just $125 for all hardware? I wanted to get the cc plate on my boy replaced, so many surface scratches!
 
#1,708
Good evening everyone,
I was wondering: when a vintage bag is serviced or repaired by Chanel, does it happen that they replace the serial code as well?
I am interested in purchasing a vintage bag but the serial code starts with 26 (8 numbers), which corresponds to a recent bag (I think). When I pointed out the incoherence he said that the bag was serviced in 2019, hence the recent serial number.
Does it make sense to you?
 
#1,709
cameliabrooks said:
Good evening everyone,
I was wondering: when a vintage bag is serviced or repaired by Chanel, does it happen that they replace the serial code as well?
I am interested in purchasing a vintage bag but the serial code starts with 26 (8 numbers), which corresponds to a recent bag (I think). When I pointed out the incoherence he said that the bag was serviced in 2019, hence the recent serial number.
Does it make sense to you?
Click to expand...

No, it sounds strange to me. You keep the authenticity card when it’s being repaired. It won’t be a new serial number when it comes back to you. You wouldn’t know it was your bag when Chanel returns it to you otherwise.
 
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#1,710
cameliabrooks said:
Good evening everyone,
I was wondering: when a vintage bag is serviced or repaired by Chanel, does it happen that they replace the serial code as well?
I am interested in purchasing a vintage bag but the serial code starts with 26 (8 numbers), which corresponds to a recent bag (I think). When I pointed out the incoherence he said that the bag was serviced in 2019, hence the recent serial number.
Does it make sense to you?
Click to expand...
No, that would be like a mechanic taking off the VIN on your car or truck and replacing with another- fraudulent activity
 
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