My black caviar jumbo had an unraveling stitch on the double flap so I brought it into the Tyson Galleria boutique to be repaired. I purchased the bag in 2016, and was expecting to pay a fee. But when I brought it in the SA said it was complementary! However, with COVID she said that the repair process is estimated 8-10 weeks rather than the usual 4-6 weeks. (I dropped the bag off Aug. 30th).
Experience with Chanel refurbishing/repair
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Hi all- this is my first post so apologies if im not using it correctly. Im debating on buy this vintage bag but the black colours faded due to humidity, does anyone know this is worth buying? does it mean the leather is destroyed and has none of that lovely buttery texture? even if i take it into Chanel for refurbishment?
Hi @LuvChanel55! How long did it take for your bag to be repaired and were you happy with the results? Or are you still waiting to hear back from Chanel?
Hi! I just picked the bag up on Saturday, it came back 2 weeks before but I neglected to read my ad filled email. I am happy with the results! They actually restitched both sides even though one side had began to unravel. I also got another black dustbag and a shopping bag so it felt like I got a new bag!
Thanks for getting back to me! So glad to hear you had a positive experience and were happy with the results! I recently dropped off my bag for a leather as well as stitch repair so I’ve been anxiously waiting.
Hi! Has anyone sent their pre-loved bags in for repair recently? The snap button on my pre-loved chanel classic flap is cracked and was wondering if Chanel would be able to replace it? Didn't want to show up and be laughed out of the store 
I do have the authenticity card and hologram sticker in tact, but no receipt/proof of purchase.
I do have the authenticity card and hologram sticker in tact, but no receipt/proof of purchase.I'm pretty sure you won't be laughed at! Just take it and inquiry about it! The worst they can say is "No, we won't repair it." (But I'm pretty sure they will. You can also contact Leather Surgeons!Hi! Has anyone sent their pre-loved bags in for repair recently? The snap button on my pre-loved chanel classic flap is cracked and was wondering if Chanel would be able to replace it? Didn't want to show up and be laughed out of the store
Hello! Does anyone happen to know if bubbles within a classic flap lining can be repaired? Or have any experience on a similar type of repair? I have a 25+ year old vintage classic med flap and the burgundy lining on the second flap has some bubbling. Thanks in advance 
Hi everyone, I'm sorry if my question perhaps has been asked before, but after reading and digging in to the whole Chanel forum topic, still cannot find clear answer. My question is, could Chanel fix the hologram sticker cover that is accidentaly peeled off? The sticker with number is still attached to the bag, but the cover is totally fell off. I put picture here to show. The bag is vintage from about 15 years ago and there is neither receipt nor card anymore. I hope someone could share their experience. Nevertheless, merry christmas and happy new year everyone!
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Hello! I was curious if you were able to repair or change the snap button of yout vintage Chanel flap bag because I am in the same situation. I have heard about Chanel's repair policy.. does it include repairing the snap button? Does any body now more about this policy?Hi! Has anyone sent their pre-loved bags in for repair recently? The snap button on my pre-loved chanel classic flap is cracked and was wondering if Chanel would be able to replace it? Didn't want to show up and be laughed out of the store
Thank you very much
I always take mine to a local shoe repair shop that Chanel recommends. Never had a problem the cost isn’t that high either maybe $40 or less.Does anyone know If I need to resole mine how much that costs? I fell and damaged the sole and want to wear it in spring
I recently took a maxi bag to Cobblers Concierge in NYC and they did a fabulous job! They matched the color perfectly. Super responsive, and you can get a quote online before you send your bag in. Even if you don’t live in the area, you can mail your bag in. I highly recommend them! Here are before and after pix.
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Maybe an odd question but if I take to Chanel - can they replace my pale gold hardware to regular gold ? It’s my preference and I have a few bags with pale gold on it