After a really bad week (too bad to even joke about here) today I got a buyer asking for a return on a bag for a smell of cigarettes and woodsmoke. The bag was in mediocre condition, but each flaw was mentioned and the photo where it was shown was indicated. We don't smoke and never use our fireplace. I think the buyer found the bag to be more than she wanted to deal with and made up the smell in the hope of forcing a return. Has anyone had any experience with this as a seller? I would bet my entire collection that the bag had no smell. While I recognize that some people could be very sensitive to a not-widely-perceived smell, as non-smokers I think my husband would have smelled what she's speaking about if it exists and is as bad as she is claiming. I offered her a return for purchase price or the option to sell the bag herself and use my photos and description. She came screaming back at me (in ebay email) and called me a liar. Just what I needed today. Any advice?
Also, the bag was clearly sold 'as is'.