thats what I’m saying, I would not offer her any other option such as let her use your photos to sell, just return for refund, black and white
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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I had found sometimes people buying inexpensive stuff could be extremely hard to deal with buyers, years ago, a woman bought a brand new small coach bag from me for like $15 or $25 I couldnt remember exact, she opened case to return said size was not she expected, another time a guy bought a used camera bag from me for a few dollars then opened case wanted to cancel purchase, for Such small amount the stress so unjustified
I sold my Chanel classic flap bag on ebay UK and it passed through the authentication process. I am still not relaxed though as I don’t think it’s enough to protect me from a a scamming buyer or someone who has buyer’s remorse? I don’t know when I will be able to relax about the sale. Has anyone sold this way?
Ebay just enrolled me in international shipping. Maybe a good thing. I understand that I pay to ship it to the hub and the buyer is charged the international shipping.
What I don't understand is how the shipping costs should read in my listing. Selling scarves, I usually charge flat rate of $12 or $15. Do international buyers see the flat rate in my listing? Do I need to change my shipping costs to calculated? I certainly don't want to be shipping internationally for $15.
I have read that I need to pick a local carrier. Does picking a carrier change me to calculated shipping rates?
I also read that I am reimbursed for the cost of shipping it to the hub. Is that correct? If not, I guess I need to increase the sales price a few dollars to cover my costs of shipping to the hub.
I feel very dense that I read the eBay explanations and can't understand these basic issues.
What I don't understand is how the shipping costs should read in my listing. Selling scarves, I usually charge flat rate of $12 or $15. Do international buyers see the flat rate in my listing? Do I need to change my shipping costs to calculated? I certainly don't want to be shipping internationally for $15.
I have read that I need to pick a local carrier. Does picking a carrier change me to calculated shipping rates?
I also read that I am reimbursed for the cost of shipping it to the hub. Is that correct? If not, I guess I need to increase the sales price a few dollars to cover my costs of shipping to the hub.
I feel very dense that I read the eBay explanations and can't understand these basic issues.
You are not reimbursed for the cost of shipping to the hub. You put your domestic shipping charge in your listing. When you look at your listing in your country it shows the domestic shipping charge you selected. When the buyer in another country looks at it, they see a different shipping charge, which is a combination of the shipping you charged and the shipping and duties that ebay's international shipping program charges. You can check what your buyers are being charged by changing the country when looking at your posted listing.
You can continue to charge whatever you want for domestic shipping. It doesn't need to be calculated shipping. The local carrier would be USPS, UPS, FedEx, etc. that you already have your listings set up for.
Basically for you, the costs are nearly the same as shipping domestically. You might be charged a little more in fees for currency conversion.
I've never had a problem with anything I've shipped using ebay international shipping program.
This is helpful for me on the other end, as a potential buyer. I have noticed some international listings have shipping listed as several hundred dollars which seems quite high. However, if it includes customs fees then it would be much more reasonable. Are you fairly sure that this price includes Customs prepayment by the courier that Ebay uses? I know that some sites include prepayment of Customs in the final International Shipping bill, such as Vestiaire collective. Thank you so much.
It's my understanding that it includes customs but it may depend on what country you are in.
I doubt you would get top dollar on Depop. I've never sold there but it doesn't seem to reach a lot of people. Poshmark has a fairly large market but people like to shop for bargains. If you list there, be prepared to get some low ball offers. Their fees are a little higher than ebay's but the shipping is easier and there is less chance of a buyer forcing a return. If you have to accept a return on ebay, you'll have to pay for shipping both ways to get the item back to you. On Poshmark, if it is decided against you, as long as your item is returned in the same condition it was sent, you don't lose anything as Poshmark pays for the shipping. Plus on Poshmark and Mercari, buyers only have 3 days after delivery to complain. Mercari has lower fees than either ebay or poshmark. On ebay you'll reach more buyers, including international buyers.
Thank you! I am in the USA, and the items are usually in Australia or the UK. I will see if I can find the fine print on the next listing of this type I am considering. Thank you so much.
Has eBay given me the right advice?
Last month I sold some pre-owned designer boots to an international buyer who is new to eBay. Boots were barely worn, described as such, and photos particularly of the soft leather sole clearly showed the condition. They were delivered on 28 November.
Yesterday (22 December) I received an irate message from the buyer (who has been wearing the boots) saying that the sole of one boot has come loose which means the boots were “clearly worn more than described” and she wanted a full refund. She didn’t suggest returning them or partial refund. Note I don’t accept returns but will take returns in certain circumstances if requested.
I replied to acknowledge the message and said I’d seek advice.
EBay told me not to do anything or respond again, that the buyer had bought used boots accurately described (hadn’t raised any issue with them when she received them) and has been wearing them. Also raised the point that feedback extortion was a possibility, which I’d already considered. Told me to sit tight and wait to see if the buyer opens a case.
Is this the right advice? Is it the best advice in this instance? The boots were absolutely as described, worn for an hour or two at most and the only visible wear was on the giveaway unsealed leather soles. The boots are fancy, flimsy dress boots and not made for rough wear and bad conditions, but the issue with the sole is incredibly disappointing.
I think the buyer will take further action. Should I try to deal with the buyer or take eBay’s advice?
Thanks !
Last month I sold some pre-owned designer boots to an international buyer who is new to eBay. Boots were barely worn, described as such, and photos particularly of the soft leather sole clearly showed the condition. They were delivered on 28 November.
Yesterday (22 December) I received an irate message from the buyer (who has been wearing the boots) saying that the sole of one boot has come loose which means the boots were “clearly worn more than described” and she wanted a full refund. She didn’t suggest returning them or partial refund. Note I don’t accept returns but will take returns in certain circumstances if requested.
I replied to acknowledge the message and said I’d seek advice.
EBay told me not to do anything or respond again, that the buyer had bought used boots accurately described (hadn’t raised any issue with them when she received them) and has been wearing them. Also raised the point that feedback extortion was a possibility, which I’d already considered. Told me to sit tight and wait to see if the buyer opens a case.
Is this the right advice? Is it the best advice in this instance? The boots were absolutely as described, worn for an hour or two at most and the only visible wear was on the giveaway unsealed leather soles. The boots are fancy, flimsy dress boots and not made for rough wear and bad conditions, but the issue with the sole is incredibly disappointing.
I think the buyer will take further action. Should I try to deal with the buyer or take eBay’s advice?
Thanks !
If it were me, I'd follow ebay's advice. There really isn't anything you can do to appease this buyer. There is a chance she won't open a case. If she opens a case, the most important thing to do is get her to admit she has been wearing the boots. In my opinion, once she wore the boots out of her house, she altered them. Since they are no longer in the condition they were when she received them, they shouldn't be eligible for return. However, with ebay, you never know what will happen if she opens a case.
Thanks for replying, I wasn’t too sure about how eBay MBG applies to pre-owned boots that have since been worn by a buyer. I appreciate getting another opinion and I know that you know your way around eBay.
The buyer admitted in her message that she’s been wearing the boots since she received them, so I guess that’s something in my favour.
I don’t want any eBay drama at this busy holiday time of year but I really don’t feel like appeasing her - as you accurately called it - either. So I’ll leave things as they are and wait to see if anything eventuates.
Thanks again @whateve
Finally! 
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