eBay, etc. General Question/Answer Thread

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#10,141
I won an auction on 3-11.
The seller waited till 3-16 to print out a label.
As of today (3-22) tracking shows that USPS is “awaiting the item.” One week later!

Should I be concerned?
According to my ebay page - the last day for delivery was yesterday and I can file a claim.
I’ve chosen to continue waiting but not sure how long……
 
#10,143
PikaboICU said:
I believe it's only sneakers, handbags & jewelry, above a certain price point and there's a list of brands. Hermes bags are on that list but not scarves or other clothing, jackets etc..
For what it's worth, I do NOT trust eBay's authentication service. They have gotten in wrong both ways; judged counterfeits as authentic & authentic goods as fake. We have no transparency on the "team" doing the authenticating other than when they were hiring, the qualifications were; 2 years authenticating OR 2 years SALES experience in luxury goods. :eek:Sales? Really..
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Are scarves faked quite often?
 
#10,145
I messaged a seller and asked if the Hermes scarf I wanted to buy still had its care tag/fabric label. She said yes. I few weeks later I purchased the item. It did not come with the care tag and it also was not in an unworn condition which she said it was. I took pictures and wrote her saying I asked her about the tag still attached and she told me yes in January. She said it fell off when she switched boxes and that she could mail me the tag. I said no, I wrote her asking if it was still attached and I wanted it in the original sewing condition from Hermes.

She agreed to the return. I sent it back to the England but parcel force could not deliver it because she did not provide a business name or building number to the business park that she owns and lives in . She said all the mail goes to the park office . I called usps and asked them to tell parcel force that but they were too late. I got the package back on Friday . I messaged the seller and said I will ship it through DHL and that I can put the park office underneath The name of the business park. I asked her for a building number if there is One. She asked eBay to step in today .

The scarf was missing the tag. I would not have bought it without it. The shipping company saying the address was not complete Is annoying but to them it looked incomplete . Seems like they didn’t go into the business park and see if they could leave it somewhere .

Her husband had an operation last week . Maybe that’s why she asked eBay to step in. I feel like I should be able to return it .
 
#10,147
elaineiwhite said:
eBay sided with the seller. I got an email this morning. That doesn’t make sense
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I would fight it. Call ebay and talk to someone. It was probably handled by computer. Who paid for the return label? Did the seller provide it to you or did she just give you her address and you bought the label? Do you have documentation in the form of ebay messages in which she gave you the address?
 
#10,148
whateve said:
I would fight it. Call ebay and talk to someone. It was probably handled by computer. Who paid for the return label? Did the seller provide it to you or did she just give you her address and you bought the label? Do you have documentation in the form of ebay messages in which she gave you the address?
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Thank you for responding !

I appealed the case this morning. I have not called eBay yet. I need to find the number online. I called American Express and filed a claim with them.

I didn’t know they had bots handling cases on eBay. I paid for the usps return label. Yes, the package she sent me had her address printed on stickers twice. I took a picture of one of the stickers and I said is this your correct address and she said yes.
 
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#10,149
Hi there, I have a problem hoping the experts can share their opinions on. I sold an rather expensive item via ebay, I shipped it via FedEx supposed 5-day service, from UK to the U.S. the item is currently stuck in Customs at Memphis. It says that the importer hasn't provided importer's registration/identification number for clearance. I contacted the buyer. He said he would contact FedEx. He said he would be in touch if he has any problems. So far, it's been showing as stuck in customs for more than a week but he hasn't contacted me at all. My questions are 1) should I contact the buyer? 2) what could possibly be the delay? I don't really want to poke a sleeping bear IYKWIM? thank you in advance!
 
#10,150
chicinthecity777 said:
Hi there, I have a problem hoping the experts can share their opinions on. I sold an rather expensive item via ebay, I shipped it via FedEx supposed 5-day service, from UK to the U.S. the item is currently stuck in Customs at Memphis. It says that the importer hasn't provided importer's registration/identification number for clearance. I contacted the buyer. He said he would contact FedEx. He said he would be in touch if he has any problems. So far, it's been showing as stuck in customs for more than a week but he hasn't contacted me at all. My questions are 1) should I contact the buyer? 2) what could possibly be the delay? I don't really want to poke a sleeping bear IYKWIM? thank you in advance!
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Oh, they make it very difficult for the importer/buyer. UPS is the worst (need to wait on hold for at least 4-5 hours to be transferred to the correct department and then wait on hold for a few hours more to give the info, it can only be done if a person has the day off work and has a spare phone to keep waiting all day, as they will not do it via email or call you back). FedEx is mixed. Usually they will let you provide the info via email, and then later you call them for the customs payment step, but they are asking for info that some people do not want to give out (social security number, which is sometimes used for identity theft). I am so sorry you were going through this, but as a buyer it is not that surprising it is happening. My guess is that either the buyer cannot get through to Fedex, does not know the correct number to use to get to the right department, or that they found out they need to give their Social Security number and are reluctant to give out that information. Members have even posted on Tpf about being asked for their Social Security number at customs and wondering if it is a scam. If you want to email the buyer and ask them if you can help provide them with any information to get the item through customs you could try that, and then you can do the legwork yourself (find out the correct direct phone number, all of the info they need to be prepared with), but it is quite a hassle (you can find it on the FedEx site, but it is poorly organized and confusing). This is why many people do not ship internationally.
 
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#10,151
nicole0612 said:
Oh, they make it very difficult for the importer/buyer. UPS is the worst (need to wait on hold for at least 4-5 hours to be transferred to the correct department and then wait on hold for a few hours more to give the info, it can only be done if a person has the day off work and has a spare phone to keep waiting all day, as they will not do it via email or call you back). FedEx is mixed. Usually they will let you provide the info via email, and then later you call them for the customs payment step, but they are asking for info that some people do not want to give out (social security number, which is sometimes used for identity theft). I am so sorry you were going through this, but as a buyer it is not that surprising it is happening. My guess is that either the buyer cannot get through to Fedex, does not know the correct number to use to get to the right department, or that they found out they need to give their Social Security number and are reluctant to give out that information. Members have even posted on Tpf about being asked for their Social Security number at customs and wondering if it is a scam. If you want to email the buyer and ask them if you can help provide them with any information to get the item through customs you could try that, and then you can do the legwork yourself (find out the correct direct phone number, all of the info they need to be prepared with), but it is quite a hassle (you can find it on the FedEx site, but it is poorly organized and confusing). This is why many people do not ship internationally.
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Thank you for your reply! As I was waiting for a reply here, I messaged the buyer. Turns out he has provided the required information but for some reason FedEx didn't process it. He called them again immediately after I messaged him and I am pleased to report that the package has been released from customes and it's been scheduled to be delivered tomorrow! I can breath a bit easy now. This is the first time I used FedEx to send to the U.S. and I am not impressed! But the package is really heavy and they were the cheapest.
 
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#10,152
chicinthecity777 said:
Thank you for your reply! As I was waiting for a reply here, I messaged the buyer. Turns out he has provided the required information but for some reason FedEx didn't process it. He called them again immediately after I messaged him and I am pleased to report that the package has been released from customes and it's been scheduled to be delivered tomorrow! I can breath a bit easy now. This is the first time I used FedEx to send to the U.S. and I am not impressed! But the package is really heavy and they were the cheapest.
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That is wonderful news! I am so relieved for you.
 
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#10,154
If you had 99,000 items listed, would you have some help to take care of things if you had to be away for some time?

Security Measure

www.ebay.com www.ebay.com

(Link is to seller's FB page)

One FB comment mentions a family death, so it's reasonable for the seller to be occupied, but why not have someone available to help?
 
#10,155
Hi hope someone here could advise. I purchased a bag on eBay, had corresponded with the seller to ask if there were any issues other than what was mentioned in the listing. They responded no issues but when I received the bag stitching was missing so I requested a refund. They claimed they didn’t know this was part of the bags design but agreed to a refund. I processed this through eBay request for refund and returned the bag to the seller. They claim to be new to eBay and asked that I didn’t leave a negative review.
So far so ok but they claim that the eBay refund system will not let them refund me and that they don’t have my money ? Also they relisted the bag which is due to end tomorrow without mentioning the missing stitching. So they intend to sell the bag again without me receiving my refund. I can claim through eBay from tomorrow but was hoping I didn’t have too. Not sure if there’s anything else I can do ! Apologies for the long post.
 
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