Thanks for the info. When I first pulled them out of storage I had to google certain items so that i could remember which doll that went with and remember seeing on ebay some outfit that I had that was like $150. I didn’t look further to see if stuff sold though.
eBay, etc. General Question/Answer Thread
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BEWARE ebay seller japan_store2020 !
I recently purchased a Celine bag from ebay seller japan_store2020 and paid immediately. They contacted me 24 hrs later saying "the item is damaged and cannot be shipped. Do you want to cancel? If you cancel, we will refund you immediately."
I told them I didn't want to cancel, I wanted the item I paid for. I asked how the item was damaged. They said "The inside is damaged, which is not visible in the image. After long-term storage, mold will form inside the bag and it is not ready for use as a bag. Due to its incomplete condition, it cannot be shipped as it is."
The original listing pictures clearly show there is no damage or mold on the item. Also, it is not a vintage bag. It is a current collection bag, so I would not expect any mold from storage.
So the listing was fraudulent and they either never had the bag to begin with or they realized they could make more money and are planning to relist it.
I have reported the seller to ebay and left negative feedback.
They had 100% positive feedback from hundreds of sales. However I did review that feedback after this issue and see "positive" feedback stating they had done this exact thing to other buyers.
I will not be canceling my order because I'm not the one wanting this transaction to end. They are pressuring me to cancel so they can not have any consequences for their fraud.
I recently purchased a Celine bag from ebay seller japan_store2020 and paid immediately. They contacted me 24 hrs later saying "the item is damaged and cannot be shipped. Do you want to cancel? If you cancel, we will refund you immediately."
I told them I didn't want to cancel, I wanted the item I paid for. I asked how the item was damaged. They said "The inside is damaged, which is not visible in the image. After long-term storage, mold will form inside the bag and it is not ready for use as a bag. Due to its incomplete condition, it cannot be shipped as it is."
The original listing pictures clearly show there is no damage or mold on the item. Also, it is not a vintage bag. It is a current collection bag, so I would not expect any mold from storage.
So the listing was fraudulent and they either never had the bag to begin with or they realized they could make more money and are planning to relist it.
I have reported the seller to ebay and left negative feedback.
They had 100% positive feedback from hundreds of sales. However I did review that feedback after this issue and see "positive" feedback stating they had done this exact thing to other buyers.
I will not be canceling my order because I'm not the one wanting this transaction to end. They are pressuring me to cancel so they can not have any consequences for their fraud.
I’m not an expert but if I were you I’d just get my money. A very similar things happened to me a few weeks ago. I even posted a question about it here on the eBay forum. I bought a perfume from eBay and paid immediately. The seller left me positive feedback. Waited several days for the perfume to be shipped, but even after this long wait nothing was shipped. Then I got a msg from the seller that the item was broken and they cancelled the order and refunded my money. What was weird is that on the listing they said buyer asked to cancel, which I never did. I thought maybe they assumed I would want to cancel because the item was broken. Anyways, I didn’t think much of it until the item was relisted a couple of days later for $6 more!!!! I couldn’t understand why the seller did this. Part of me was angry and I wanted to confront him and file a complaint to eBay. the other part of me was glad that I got my money back. I don’t know why the seller did this. Was it for a $6 more? Did he want to ship it then realized the warehouse has problems/delays and didn’t want to risk negative feedback? I don’t know. I decided not to confront him because if he was lying and just wanted to slight increase in price, then God knows what he will do with the item if he is forced to sell it to me, like damage or delay or come up with something as “revenge” if I inform eBay. I know how disappointed you are, but if you get a refund you can buy something else. Some things are not meant to be and it’s ok.Good luck
Thanks for your advice. Sorry that happened to you. I will eventually get a refund from ebay once the item never arrives. After the 'expected delivery date' I can request a refund from ebay without canceling the order.
If I cancel the order the seller gets off with no consequences because it looks like it was my decision to back out of the transaction.
I paid around $500 for the bag and they have relisted it already for $1,800. That's more than it would cost to buy it new directly from Celine.
So I know I'll never get the bag I paid for. Ebay can't force them to ship an item. All I want is for there to be some consequences for their fraudulent selling practices. And I'll eventually get my refund.
I see your point. It does seem that the seller wanted more money in your case. Good luck to you.
When a seller cancels and lies by saying that the buyer requested it, he's doing that in order to avoid a ding on their account.
@verychic555 - you should report the seller:
Security Measure
Choose: The seller has violated one of eBay’s policies
Next page choose: Other and fill in the blank that the seller canceled the sale, lied that buyer requested and relisted the item for more money.
@cjallinder
If the seller cancels and chooses either lost or broken or out of stock, that's a ding on his account. If he lies and blames you, you should report also.
Too many sellers claim that the buyers requested cancellation in order to avoid dings. Multiple dings can cost them their accounts and if they cancel and lie, they earn those dings.
But unless they're reported, ebay has no way of knowing and cannot take action.
If it was $5.00, I might agree. Maybe even $50.00
No more though. It's a battle where the best you can do is a draw and the odds of that are less then even. Seller can send a $2.00 trinket to a store in your zip code, add tracking and use it as 'proof of delivery'. You have virtually no chance of proving otherwise.
Even if they don't do that, there are other games they can play to drag the process out.
Reporting listings accomplishes exactly nothing.
No more though. It's a battle where the best you can do is a draw and the odds of that are less then even. Seller can send a $2.00 trinket to a store in your zip code, add tracking and use it as 'proof of delivery'. You have virtually no chance of proving otherwise.
Even if they don't do that, there are other games they can play to drag the process out.
Reporting listings accomplishes exactly nothing.
This isn't true anymore. The post office can tell exactly where the delivery scan took place. They can also look at the address label and see what it says. If you can give this information to ebay, I believe you could win an INR case.
This is accurate in my experience. I had an item that showed it was delivered, but was not at my house or with my neighbors. They were able to look up the gps coordinates where the delivery was scanned and I was refunded when it was not shown to be delivered to my address.
Hi all, I got a Bayswater from eBay... The picture of the interior was hard to see but the seller wrote in the description that it was suede-lined. Now that I've received the bag, it's clearly a fabric lined bag. It was an auction and I got so into the bidding that I didn't ask more questions as I should have!
In total I paid $475.
The seller's policy is no returns but I'm thinking of asking for a partial refund -- I wouldn't have bid what I did if I knew it was a fabric-lined bag, although I still like the bag and want to keep it. Do you think I have a valid "case" and it's worth asking? If so, how much of a refund would you ask for? Or should I just be happy with my bag and move on?
In total I paid $475.The seller's policy is no returns but I'm thinking of asking for a partial refund -- I wouldn't have bid what I did if I knew it was a fabric-lined bag, although I still like the bag and want to keep it. Do you think I have a valid "case" and it's worth asking? If so, how much of a refund would you ask for? Or should I just be happy with my bag and move on?
You definitely have a case. If you can open a case for not as described, the seller MIGHT offer you a partial refund. Then again, she could just accept the return or refuse the return, in which case you would have to escalate to ebay, and if you won, the only option would be to return for a full refund. Or you could contact the seller and explain the situation. She might be amenable to a partial refund so she doesn't have to deal with a return or an unhappy buyer. It depends on the seller. I had a seller who knew I liked the bag and only wanted a partial refuse to give me the partial but was willing to accept a return. Sometimes it helps to be honest and say exactly what you want; other times it backfires and it is best to be vague and see what the seller offers.Hi all, I got a Bayswater from eBay... The picture of the interior was hard to see but the seller wrote in the description that it was suede-lined. Now that I've received the bag, it's clearly a fabric lined bag. It was an auction and I got so into the bidding that I didn't ask more questions as I should have!
The seller's policy is no returns but I'm thinking of asking for a partial refund -- I wouldn't have bid what I did if I knew it was a fabric-lined bag, although I still like the bag and want to keep it. Do you think I have a valid "case" and it's worth asking? If so, how much of a refund would you ask for? Or should I just be happy with my bag and move on?
Yeah I definitely don't want to return the bag, it was shipped internationally and also I genuinely like it, just not the price I paid for it. Now I noticed the seller already has a low-ish rating (96%) so maybe will try to avoid getting rated down. I will try the Not As Described. Since the seller claims to not accept returns, hopefully that won't be the first thing she jumps to. If it is, do you know if I can back out of the return?
It is easy to back out of the return. Just don't ship. If you don't ship by a certain date, the return request is automatically closed.
Hi all, I got a Bayswater from eBay... The picture of the interior was hard to see but the seller wrote in the description that it was suede-lined. Now that I've received the bag, it's clearly a fabric lined bag. It was an auction and I got so into the bidding that I didn't ask more questions as I should have!
The seller's policy is no returns but I'm thinking of asking for a partial refund -- I wouldn't have bid what I did if I knew it was a fabric-lined bag, although I still like the bag and want to keep it. Do you think I have a valid "case" and it's worth asking? If so, how much of a refund would you ask for? Or should I just be happy with my bag and move on?
A seller's "no return" policy is out the window when an item isn't as described.
And when a NAD (not as described) dispute is open, the seller has 3 options:
1) Accept the return and pay return shipping
2) Issue a full refund without requiring a return
3) Offer a partial refund, which if you accept, they issue.
If the seller doesn't respond to the dispute or if she continues to deny the return, you can escalate the dispute. (There's a timeframe by which the seller must respond. You should escalate after that date.)
Once escalated, ebay will close the dispute in your favor, usually refunding your full payment and not requiring the return. They figure that if the seller wants the item, they would respond and the non-response implies that the seller doesn't want the item.
Hello everyone,
I‘d like to sell a Hermès scarf, which is in perfect condition … but the corner of the box is damaged (and also the side). I glued the corner, but it‘s not ideal (especially if the buyer wants to give the scarf as a gift). Would you declare in the listing that there‘s no box (and send it without) or refer to and photograph a damaged box?
How much lower do you think the price should be in that case?
I don’t want an unhappy buyer!
I’m wary of buying a potentially fake box to accompany my authentic scarf.
Sorry, I know it’s a trivial question, but I’m not sure what to do!
Thank you for your guidance (I‘m new to selling)
I‘d like to sell a Hermès scarf, which is in perfect condition … but the corner of the box is damaged (and also the side). I glued the corner, but it‘s not ideal (especially if the buyer wants to give the scarf as a gift). Would you declare in the listing that there‘s no box (and send it without) or refer to and photograph a damaged box?
How much lower do you think the price should be in that case?
I don’t want an unhappy buyer!
I’m wary of buying a potentially fake box to accompany my authentic scarf.
Sorry, I know it’s a trivial question, but I’m not sure what to do!
Thank you for your guidance (I‘m new to selling)