You aren't allowed to mention a case in feedback. When you said, "contacted ebay for refund" that violated feedback policy.
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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Ah! I had no idea. I used the phrase because I've seen it used in other negative feedback so assumed it was o.k. The seller must have requested it be deleted. Thanks, Whateve.
Yup, if the seller is savvy enough to know the policy, they can get those feedbacks removed.
Just curious, can she attempt to leave another feedback without the "contacted EBay line"?
No, it won't let you do that.
If the seller left her feedback, she can respond to that with a comment of "Paid for item but seller never shipped my purchase."
But chances are the seller didn't leave feedback to respond to.
Can I set up alerts to get a notification immediately my item sells?
This new payment system drives me nuts as I only realise something has sold when I get a notification my payment has been received. This is usually a day later
I really dislike the new system,with the old PayPal system I got notification immediately.
I'm not a business, just a private seller so I do't check to see if I sold anything each day.
i must be missing something here
This new payment system drives me nuts as I only realise something has sold when I get a notification my payment has been received. This is usually a day later
I really dislike the new system,with the old PayPal system I got notification immediately.I'm not a business, just a private seller so I do't check to see if I sold anything each day.
i must be missing something here
You must have the settings set up wrong. I get emails as soon as my item sells, whether or not they've paid. Check your ebay settings. It's probably called something like seller notifications. You could also download the app. That will give you notifications too.Can I set up alerts to get a notification immediately my item sells?
This new payment system drives me nuts as I only realise something has sold when I get a notification my payment has been received. This is usually a day later
I'm not a business, just a private seller so I do't check to see if I sold anything each day.
i must be missing something here
No question, just a gripe.
Bought from this seller before and it went OK. Needed an item that was to be cut to length. They showed out of stock. Reply to inquiry was more expected soon, but at a higher price. New price turned out to be nearly double the old, to the tune of hundreds of dollars. I happened to stumble onto another listing of theirs that showed some pre-cut lengths in stock at the old price. I double check and find that can use that length, though it's just a bit different than what I wanted. Place the order. Payment goes through. Waiting for ship notice.
Next day I get an email .....
Then a follow up ....
I think their spotless 100% No Neg, No Neutral FB record is gonna take a ding.
Torques me off, because this is a nearly one of a kind item. I've only ever found one other source worldwide (literally) that makes and sells it and their price was higher than this seller's old price; now slightly lower than their new price.
Bought from this seller before and it went OK. Needed an item that was to be cut to length. They showed out of stock. Reply to inquiry was more expected soon, but at a higher price. New price turned out to be nearly double the old, to the tune of hundreds of dollars. I happened to stumble onto another listing of theirs that showed some pre-cut lengths in stock at the old price. I double check and find that can use that length, though it's just a bit different than what I wanted. Place the order. Payment goes through. Waiting for ship notice.
Next day I get an email .....
"Hi, There is no stock. I don't know where or how you found that listing, it is incorrect, out of date, and shouldn't be there. We did not magically get more stock, nor do we have hidden stock that you lucked out and found, and there is no way I can ship it to you... I'm afraid I am going to have to cancel and refund your order. I'm very sorry about this."
Then a follow up ....
"LOL because inventory quantities are entirely manual in ebay. It doesn't mean there was some missing secret stash in a corner that you could purchase. Really sorry - when I said there was no stock I really meant it.
I learned today that due to shipping issues the stock won't arrive until May earliest."
I learned today that due to shipping issues the stock won't arrive until May earliest."
I think their spotless 100% No Neg, No Neutral FB record is gonna take a ding.
Torques me off, because this is a nearly one of a kind item. I've only ever found one other source worldwide (literally) that makes and sells it and their price was higher than this seller's old price; now slightly lower than their new price.
Ugh! I totally understand your frustration and disappointment and I've had this happen to me, both as a buyer and as a seller.
Based on the seller's responses and the surprise and confusion shown, there's a strong possibility that what happened is what many ebay members call "ghost listings."
A ghost listing is an item that was previously listed and has sold out, often months and sometimes even years ago but it suddenly shows up on ebay as being available. If a seller has more than a handful of listings, they often don't notice it because it doesn't even show as newly listed!
It's not until the item is purchased and the seller sees the sale that they are made aware, wonder how it happened and have to deal with an angry buyer.
When it happened to me the first time, I assumed it was my own mistake and I refunded the buyer and replaced what she purchased with an identical one but in a color I did have. Then I realized that I'd sold the last one I had in that color over 10 months prior and there's no way I mistakenly relisted it. Most items aren't even viewable after more than 90 days.
This was (and is) on ebay even though ebay doesn't accept responsibility.
Ebay denies that this happens but there's enough evidence that it does happen.
If you google "ebay ghost listings" you'll find lots of posts that discuss them.
^^ They only have about 100 listings and most of them are variables of items based on length. Maybe 10 or 15 unique items in total.
When I told them of an error in the description, they said I was nuts. When I pulled a screenshot and highlighted and explained the error, they got a bit snippy and edited the listings to delete the line with the error instead of correcting it.
When I told them of an error in the description, they said I was nuts. When I pulled a screenshot and highlighted and explained the error, they got a bit snippy and edited the listings to delete the line with the error instead of correcting it.
I'm not defending rudeness but if they don't know a listing is active, it comes as a shock. 100 is a lot of listings when it comes to one rogue listing that may have been relisted. I wouldn't notice a single mistake with that many other listings.
Honestly, when it happened to me, I had never seen my item reactivated and have no idea of when it was reinserted or what it looked like (as far as listing date) when it was found in a search.
Again, I have no idea of whether the seller is telling the truth but having been on both sides of the issue, I KNOW it happens and it happens without the seller's knowledge.
I fully believe the seller. I can no longer keep track of how many times this has happened to me over the years. In fact, this past November I sold 3 items that were "Ghost Listings" within the course of a week and a half. I was truly POed! I keep immaculate records and know that I am not at fault in any way. The listings just appear out of thin air. I never knew they were even there until they sold.
One item had been sold 2 years ago, one item was sold 1-1/2 years ago and the 3rd item had been sold 9 months ago. Ebay denies this is possible. I call BS as I and MANY other sellers have had it happen. There are many posts about it on the boards.
I was on the phone with Ebay for over an hour about this. They are 100% responsible for this mess and it's time they deal with it. It makes sellers look bad, cost us time and money & disappoints buyers.
It is an absolutely horrible feeling for me as a seller knowing I now have to explain this garbage to a buyer.
To neg a seller for something that is clearly out of their control is really unfair.
One item had been sold 2 years ago, one item was sold 1-1/2 years ago and the 3rd item had been sold 9 months ago. Ebay denies this is possible. I call BS as I and MANY other sellers have had it happen. There are many posts about it on the boards.
I was on the phone with Ebay for over an hour about this. They are 100% responsible for this mess and it's time they deal with it. It makes sellers look bad, cost us time and money & disappoints buyers.
It is an absolutely horrible feeling for me as a seller knowing I now have to explain this garbage to a buyer.
To neg a seller for something that is clearly out of their control is really unfair.
And a more horrible feeling to think buyers don't believe you and want to neg you for something that is out of your control.
The problem is that buyers just don't understand it and unless and until they google it or until it happens to them, convincing them is next to impossible.
I have gotten lucky. I've told all the buyers exactly what is going on and that it is a known glitch of Ebay's. Most reply and tell me they feel bad for me and they understand.
That tells me that many Ebay users know the site is capable of bad things happening to sellers.
That tells me that many Ebay users know the site is capable of bad things happening to sellers.