eBay, etc. General Question/Answer Thread

[MAGJES]

I've did a few quick searches and couldn't find the answer so will ask here.

I sold an item on ebay today ($800) and just received a message from the buyer asking if we could meet for pickup. I looked at ther address and she does live rather close. (Small town)...actually not far from my daughter so I will be in her neighborhood this weekend with my husband to visit the grandkids. I honestly have no problem dropping it off to her but do not want any dings on my account for not uploading tracking in a timely manner and then the proof of delivery issue......
HOW do I handle the shipping issue with ebay that so I am protected?

 

[whateve]

I've did a few quick searches and couldn't find the answer so will ask here.

I sold an item on ebay today ($800) and just received a message from the buyer asking if we could meet for pickup. I looked at ther address and she does live rather close. (Small town)...actually not far from my daughter so I will be in her neighborhood this weekend with my husband to visit the grandkids. I honestly have no problem dropping it off to her but do not want any dings on my account for not uploading tracking in a timely manner and then the proof of delivery issue......
HOW do I handle the shipping issue with ebay that so I am protected?

If she paid through ebay, I believe you have to ship it to her to get protection. The only way I would deliver it in person is if she paid me in person.

 

[BeenBurned]

I've did a few quick searches and couldn't find the answer so will ask here.

I sold an item on ebay today ($800) and just received a message from the buyer asking if we could meet for pickup. I looked at ther address and she does live rather close. (Small town)...actually not far from my daughter so I will be in her neighborhood this weekend with my husband to visit the grandkids. I honestly have no problem dropping it off to her but do not want any dings on my account for not uploading tracking in a timely manner and then the proof of delivery issue......
HOW do I handle the shipping issue with ebay that so I am protected?

If she paid through ebay, I believe you have to ship it to her to get protection. The only way I would deliver it in person is if she paid me in person.

I've never done local pickup since the implementation of QR codes but as I understand it, you can do local pickup and have the buyer pay through the listing and still have seller protection.

I believe you have to have it set up in the listing ahead of time but I'm not certain if it's impossible to add it after the fact.

The way it works is that they give you a QR code and when the item is picked up, delivery and receipt are proven by a scan of the code.

You might have to search ebay's boards using key words of "local pickup" and "QR code."

Sorry I can't be more helpful other than to tell you it CAN be done.

 

[MAGJES]

I've never done local pickup since the implementation of QR codes but as I understand it, you can do local pickup and have the buyer pay through the listing and still have seller protection.

I believe you have to have it set up in the listing ahead of time but I'm not certain if it's impossible to add it after the fact.

The way it works is that they give you a QR code and when the item is picked up, delivery and receipt are proven by a scan of the code.

You might have to search ebay's boards using key words of "local pickup" and "QR code."

Sorry I can't be more helpful other than to tell you it CAN be done.

Thank you both! I do wish she had asked me about a pickup before she purchased so I could have changed the listing to accommodate the request. I am already hating working out a time - it’s worrying me - she wants to meet at a public place.

I will go search the ebay boards now. I haven’t looked there.

 

[MAGJES]

Just being creative here and I know it sounds a little sketchy….(not sure why I am trying so hard to accommodate) but I could mail out a 1st class small package for about $3 just to be able to upload tracking on ebay - and still let her do local pickup to make her happy. I searched the boards but no exact solution - most said to cancel the order and relist with local pickup.
If I only marked as shipped and let her pickup I will get a dIng for no tracking. My other choice is to tell her sorry I have to ship…..not to mention the item is over $750 so needs signature confirmation.

 

[BeenBurned]

Just being creative here and I know it sounds a little sketchy….(not sure why I am trying so hard to accommodate) but I could mail out a 1st class small package for about $3 just to be able to upload tracking on ebay - and still let her do local pickup to make her happy. I searched the boards but no exact solution - most said to cancel the order and relist with local pickup.
If I only marked as shipped and let her pickup I will get a dIng for no tracking. My other choice is to tell her sorry I have to ship…..not to mention the item is over $750 so needs signature confirmation.

Try this:

Offering local pickup

If the item you’re selling is large or difficult to ship, offer local pickup and the buyer can collect it in person.

www.ebay.com

Proof of pickup
Proof of pickup is required to protect you against item not received cases.

For proof of pickup you can:

• use the eBay app to scan the QR code the buyer received through email
• use the eBay app to manually enter the 6-digit code the buyer received through email

To scan the QR code:

1. Go to Selling on the eBay App.
2. Go to the Sold tab.
3. Select the Arrange Pickup banner.
4. Tap the Scan to confirm pickup button.

If the buyer doesn't have the QR code available, ask them for the 6-digit code they received through email and manually enter it in the app.

 

[MAGJES]

Try this:

Offering local pickup

If the item you’re selling is large or difficult to ship, offer local pickup and the buyer can collect it in person.

www.ebay.com

Proof of pickup
Proof of pickup is required to protect you against item not received cases.

For proof of pickup you can:

• use the eBay app to scan the QR code the buyer received through email
• use the eBay app to manually enter the 6-digit code the buyer received through email

To scan the QR code:

1. Go to Selling on the eBay App.
2. Go to the Sold tab.
3. Select the Arrange Pickup banner.
4. Tap the Scan to confirm pickup button.

If the buyer doesn't have the QR code available, ask them for the 6-digit code they received through email and manually enter it in the app.

Thank you BB for posting this!

 

[calipursegal]

Hi, I just found out that an item I purchased on eBay back in January is fake from the authenticators here. What is the best way to go about getting a refund? I know I am past the time limit on eBay, but it still shows the option to open a case. Should I go through them or PayPal? I never used it, it's in the exact same condition I received it. (I was having issues with my phone camera and was waiting to get it authenticated.) Just seeking advice so I don't make any missteps. TIA!

 

[BeenBurned]

Hi, I just found out that an item I purchased on eBay back in January is fake from the authenticators here. What is the best way to go about getting a refund? I know I am past the time limit on eBay, but it still shows the option to open a case. Should I go through them or PayPal? I never used it, it's in the exact same condition I received it. (I was having issues with my phone camera and was waiting to get it authenticated.) Just seeking advice so I don't make any missteps. TIA!

It'll still show an option to open a case but then, it'll be up to the seller on whether they're willing to accept the return. Hopefully, the seller will step up to the plate and do the right thing.

My suggestion would be to try going to through and see if the seller does the right thing. If she refuses, go to Paypal and file the dispute there. (PP allows 180 to open a dispute.)

The difference is that in a NAD (not as described) dispute through ebay, seller has to pay for return shipping. Paypal may have changed it but in the past, the buyer had to pay for return shipping.

Third (and last resort option) would be to file a c.c. dispute through your card company if a card was used to pay for it.

If the total price paid item plus shipping was $750+ and if you need to pay return shipping, you'll also need to purchase signature confirmation.

 

[calipursegal]

It'll still show an option to open a case but then, it'll be up to the seller on whether they're willing to accept the return. Hopefully, the seller will step up to the plate and do the right thing.

My suggestion would be to try going to through and see if the seller does the right thing. If she refuses, go to Paypal and file the dispute there. (PP allows 180 to open a dispute.)

The difference is that in a NAD (not as described) dispute through ebay, seller has to pay for return shipping. Paypal may have changed it but in the past, the buyer had to pay for return shipping.

Third (and last resort option) would be to file a c.c. dispute through your card company if a card was used to pay for it.

If the total price paid item plus shipping was $750+ and if you need to pay return shipping, you'll also need to purchase signature confirmation.

Thank you! I will try to contact the seller, but I have a feeling they won't accept the return due to the time that has passed. I'm kicking myself for not doing this sooner! It looks like PayPal requires me to pay, but then I can file for a refund of return shipping. Does PayPal require proof, and does authentication from TPF suffice?

 

[BeenBurned]

Thank you! I will try to contact the seller, but I have a feeling they won't accept the return due to the time that has passed. I'm kicking myself for not doing this sooner! It looks like PayPal requires me to pay, but then I can file for a refund of return shipping. Does PayPal require proof, and does authentication from TPF suffice?

Sometimes paypal requires proof but not often. I don't think they'd accept a TPF authentication. You can wait to see what happens (with the seller and the dispute because paying for a pro.) But I've seen cases where buyers have submitted (on Mercari) an A4U $7.50 PDF and ebay has accepted it. So it's not always necessary to spend money for a full (long-form) authentication.

I don't know how this works but you can read this:

Return Shipping on Us Frequently Asked Questions

return shipping on us is free and applies to physical items

www.paypal.com

 

[calipursegal]

Sometimes paypal requires proof but not often. I don't think they'd accept a TPF authentication. You can wait to see what happens (with the seller and the dispute because paying for a pro.) But I've seen cases where buyers have submitted (on Mercari) an A4U $7.50 PDF and ebay has accepted it. So it's not always necessary to spend money for a full (long-form) authentication.

I don't know how this works but you can read this:

Return Shipping on Us Frequently Asked Questions

return shipping on us is free and applies to physical items

www.paypal.com

This is very helpful. Thank you so much!

 

[calipursegal]

It'll still show an option to open a case but then, it'll be up to the seller on whether they're willing to accept the return. Hopefully, the seller will step up to the plate and do the right thing.

My suggestion would be to try going to through and see if the seller does the right thing. If she refuses, go to Paypal and file the dispute there. (PP allows 180 to open a dispute.)

The difference is that in a NAD (not as described) dispute through ebay, seller has to pay for return shipping. Paypal may have changed it but in the past, the buyer had to pay for return shipping.

Third (and last resort option) would be to file a c.c. dispute through your card company if a card was used to pay for it.

If the total price paid item plus shipping was $750+ and if you need to pay return shipping, you'll also need to purchase signature confirmation.

Thanks again for your advice. I never would have contacted the seller, I just assumed the answer would be no since I purchased it back in January. But they accepted the return! I guess sometimes the best solution is the easiest. It does appear it was an honest mistake, they purchased the item from the RealReal.

 

[BeenBurned]

Thanks again for your advice. I never would have contacted the seller, I just assumed the answer would be no since I purchased it back in January. But they accepted the return! I guess sometimes the best solution is the easiest. It does appear it was an honest mistake, they purchased the item from the RealReal.

Great! You had nothing to lose by asking!

 

[BigPurseSue]

An ebay feedback question. I purchased an item, the seller never shipped it nor responded to any messages. After several weeks of no response from the seller I filed a claim with ebay and received reimbursement. I left negative feedback. Said simply 'Never shipped, no response to messages, contacted ebay for refund.' A few days later the feedback was removed. Why? I've never had much faith in ebay's feedback but this makes me lose all hope.