Another question; sold a gucci belt bag at the beginning of August. The buyer has just messaged me today to declare the bag is fake and demands a refund and then she will return the bag before she opens a case with eBay. She actually used another listing to send the message as the original listing details have disappeared from my sold items list. I’m about to call eBay. Any advice?
eBay, etc. General Question/Answer Thread
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She can't open a case through ebay but Paypal gives 180 to open INR or SNAD. But for a buyer to send an item back before opening a case, that might void her buyer protection.
If you do get the item back, verify that it's the same item you sent and in the same condition. My opinion is that the right thing to do would be to issue a refund of the balance after you deduct any costs you incurred.
If the item received isn't the same item, appeal with PP or whoever the case is with. (If she files a c.c. chargeback, you'll be screwed.)
And after all is said and done, if you do get your own bag back, have it professionally authenticated before relisting it.
I should have been clear, the buyer was demanding the refund first and then she would return the bag, if I refuse then they would then go to eBay. I did ask why they would wait 4 months to tell me the bag was fake and they said a friend saw it recently and told them it was. I’ve spoken to both PayPal and eBay. EBay have said they have passed the timeframe to open a dispute and PayPal said if they try and put in a SNAD they would have to prove what is not as described, ebay looked at the listing which I can’t see anymore and said all looks legit. I have to wait until 2nd Feb for them to make the claim as they paid with PayPal. I don’t usually bother with professional authenticators because i don’t buy from resellers and all the particulars of the bags I sell are present and are from my private collection. Thanks for your reply.
No way would I give a refund before getting the return. It sounds like some kind of extortion attempt. A friend's opinion is worthless. Ask her nicely to get a professional authentication before she makes accusations. If you still have the pictures, I would try to get it authenticated in the meantime. It sounds like you were sure it was authentic when you sold it; is that correct? Did you buy it from an authorized retailer?
Yes indeed I did buy it from the boutique some 20 years ago, I don’t buy 2nd hand bags unless I know the provenance, (I once bought a bag from a friend but I was with her when she bought it). The buyer sent me a cropped picture of the serial number on the tag to show it was fake because the numbers were not aligned and I noticed straight away that it could possibly not be the same bag I sent as I looked at the pictures I took and the same tag has a scratch on it and more of a matte leather and theirs is more shiny and no scratch, the zip on theirs is also a slightly different colour. I have now blocked them because they are messaging me on my other listings.
No one gives a refund first then takes a return. Would she go to Nordstroms or Macy's or Bloomies and demand a refund for a 4 month old purchase then afterwards return the item? And do you think she'd get the refund prior to returning?
You owe her nothing. If you respond, tell her that she's past the return timeframe but if she wants to file a dispute through ebay, go ahead.
She should lose the case automatically but you should still respond with "item was purchased and paid for on (date), delivered to the buyer on (date) and buyer is 4 months past the dispute and return period.
Additionally, the likelihood that the bag is in the same condition as sent is slim since she's probably been using it for 4 months.
I’ve just received a message from another user saying that they bought the bag from the person I sold it to and they are sure it’s fake and I should refund the buyer so the buyer can refund them and that they will also report my account to eBay and have it deactivated if I didn’t…
Messages from random users don't require replies.
Fake or not, you didn't sell to this person, the buyer is too late for an ebay dispute and unless and until there's another actual dispute filed through either PP or the cc company, you should just sit on your hands.
Is this user newly registered? Or in the same city as the buyer you're dealing with? I'm just thinking it might be the same person.
No, the buyer registered from 2015 and this random from 2018.
Incidentally I called eBay immediately after I got their message and I discovered that my buyer sold the bag at the end of October to this user cutting and pasting parts of my listing description in their listing. From the pictures she enclosed showing obvious wear to the glazing she appears to have buyers remorse and launched a dispute with my buyer who had already refunded her before she contacted me with her little story. The buyer had the bag I sold for over 2 months and was clearly using it and the new buyer probably wasnt aware that the bag was vintage even though it looked new, something which I had stated in my original listing but the buyer had not. EBay thought it strange that the new buyer would say they are waiting for me to refund my buyer before the buyer could refund them and thought it was scammish so immediately reported both accounts and listed harassment and told me to block both of them if I hadn’t already. They also said it wasn’t my concern as that transaction was between the both of them. The new buyer then replied after I had politely told them to kick rocks that they would send the photos they had to eBay along with a report from an authentication site they had been on. EBay can be so aggravating at times!
I sold a brand new bag to someone on eBay. It was purchased new from the vendor and I never used it. My buyer asked for a $30 discount which I gave.
Luckily she lived fairly close to me so the shipping was fairly inexpensive. The day she received it she claimed to find “lint” in the inside pockets, therefore she thought the bag was “previously used”.
She told me she was asking eBay for an immediate refund. I didn’t bother fighting this because I saw the writing on the wall, she would indeed get her refund so I gave her one, mistake #1. Then I had to struggle to figure out how to give her a return label, nothing was working (I believe because I had already refunded her). And yes, at this point it dawned on me that perhaps she’ll just keep my new bag and refuse to return it.
I got my bag back today (dust bag was dirty, not how I sent it!). I left her bad feedback but it didn’t come across as negative, but positive while warning others about her. She left me negative FB which has caused my rating to go from 100% to about 95% and I’m pissed about it.
Will eBay even consider removing her FB? I’ve since added a revision to my FB, even though I can’t change her overall rating. Can you tell I’m not used to the negativity that comes from this nonsense?
How can I go about contacting eBay to fight this ridiculous feedback. Pretty sure I’m done with eBay.
Luckily she lived fairly close to me so the shipping was fairly inexpensive. The day she received it she claimed to find “lint” in the inside pockets, therefore she thought the bag was “previously used”.
She told me she was asking eBay for an immediate refund. I didn’t bother fighting this because I saw the writing on the wall, she would indeed get her refund so I gave her one, mistake #1. Then I had to struggle to figure out how to give her a return label, nothing was working (I believe because I had already refunded her). And yes, at this point it dawned on me that perhaps she’ll just keep my new bag and refuse to return it.
I got my bag back today (dust bag was dirty, not how I sent it!). I left her bad feedback but it didn’t come across as negative, but positive while warning others about her. She left me negative FB which has caused my rating to go from 100% to about 95% and I’m pissed about it.
Will eBay even consider removing her FB? I’ve since added a revision to my FB, even though I can’t change her overall rating. Can you tell I’m not used to the negativity that comes from this nonsense?
How can I go about contacting eBay to fight this ridiculous feedback. Pretty sure I’m done with eBay.
You made several errors.
1. Did the buyer open a dispute for "not as described?" If so, you have 3 options: 1. offer a partial refund and buyer keeps item, 2. issue refund (buyer keeps item) or 3. Supply and pay for return shipping label and buyer has a certain number of days to ship it back to you.
2. If you choose #3, you have the option (in the dispute) of having ebay supply the label or you can purchase one and attach it to the dispute. If you choose the option for ebay to do it, it's automatic that they supply it.
3. You never issue a refund before receiving the item back if you intend to get it back. You are very lucky that she returned it after getting the refund.
4. If you leave feedback for a buyer, it MUST be positive and it MUST have a positive comment. If the buyer contacts ebay about the feedback you left, they'll remove the feedback and ding you for a feedback violation.
In this case, it's very unlikely that ebay will remove the negative feedback she left for you because they consider it the buyer's opinion and the buyer was unhappy. Unless there's a violation in the type of feedback she left, it'll stay.
However you can respond to the feedback she left and also, you have the option of sending her a feedback revision request.
Is there a thread about the no Paypal change - if so please point me to it. 
I sell very occasionally on eBay, (designer items from my closet) but did not want to give eBay my bank account number, so haven't sold since the change.
Can I please have your opinions on the new way to sell? I have some things I want to sell, but don't know if it's worth the aggravation because I did like the immediacy of Paypal.
I sell very occasionally on eBay, (designer items from my closet) but did not want to give eBay my bank account number, so haven't sold since the change.
Can I please have your opinions on the new way to sell? I have some things I want to sell, but don't know if it's worth the aggravation because I did like the immediacy of Paypal.
Here's one thread:Is there a thread about the no Paypal change - if so please point me to it.
I sell very occasionally on eBay, (designer items from my closet) but did not want to give eBay my bank account number, so haven't sold since the change.
Can I please have your opinions on the new way to sell? I have some things I want to sell, but don't know if it's worth the aggravation because I did like the immediacy of Paypal.
Ebay - managed payments
Beginning in July, ebay has begun phasing in managed payments until finally, all sellers will be registered for it. For me, I have until September 15 to register or risk of not being able to list new items. This is the message: Managed payments enhances the buying and selling...
forum.purseblog.com
It was designed because most of the states are requiring any online selling sites to submit 1099K forms for sales over $600. (This isn't just for ebay but for Poshmark, Tradesy, Amazon, Mercari and every other site.)
Although it's always been the law that sellers report their income from sales, many (most?) weren't doing it so this is a way that the IRS gets to collect what's due them.
Sellers who keep good records can use their records of expenses to offset any gains so few if any taxes are due.
But in order to comply with the federal law, sites need to collect s.s. numbers.
ETA: You'll find this requirement on any site you want to sell on so if you plan on selling, be aware.
Thanks so much! I just want to sell one thing at the moment, but the new system is making me so hesitant.Here's one thread:
Ebay - managed payments
Beginning in July, ebay has begun phasing in managed payments until finally, all sellers will be registered for it. For me, I have until September 15 to register or risk of not being able to list new items. This is the message: Managed payments enhances the buying and selling...
It was designed because most of the states are requiring any online selling sites to submit 1099K forms for sales over $600. (This isn't just for ebay but for Poshmark, Tradesy, Amazon, Mercari and every other site.)
Although it's always been the law that sellers report their income from sales, many (most?) weren't doing it so this is a way that the IRS gets to collect what's due them.
Sellers who keep good records can use their records of expenses to offset any gains so few if any taxes are due.
But in order to comply with the federal law, sites need to collect s.s. numbers.
ETA: You'll find this requirement on any site you want to sell on so if you plan on selling, be aware.
I wonder if they lost sellers to this...